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PoshmarkReviews 2,861

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,861 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
782
value
705
shipping
677
returns
655
quality
637

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Minnesota
1 review
6 helpful votes
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No longer great
March 19, 2017

I am closing my closet because the platform has drastically changed. I keep my prices very real. Brand new, very current denim is under 20.00... but, if you follow any poshmark Facebook page you will see that so many women aim to actually make a living doing this. Boutiques are now everywhere and they are ridiculously overpriced and the inventory is exactly the same. Quality is poor, poor, poor. If I see one more pair of legging paired with a cold shoulder tunic, I think I'll puke! The site experiences frequent hacks and banking info is compromised along with credit card fraud being rampant. Customer service is overseas, so any support takes 48-72 hrs and is mostly copy and paste responses due to the language barrier... not at all helpful. I really feel your best bet is still in retail shopping. You get excellent customer service and if you don't you can resolve issues on the spot. I'm no longer a fan and feel it's cashing in on the ease of online shopping that leads to over shopping, that leads to money problems that leads to desperate women needing to resell their clothing... or shopping remorse that causes people to then destroy items and open claims for a refund... it's filled now with scamming and unethical shoppers. NOT WORTH IT.

Date of experience: March 19, 2017
Ohio
1 review
3 helpful votes
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Robbery
March 19, 2017

They stole 80$ from us... this is a scam... with no return policy or refund... DONT SHOP AT POSHMARK!

Date of experience: March 19, 2017
New York
1 review
4 helpful votes
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Don't sell on here, I entered my correct routing number and account number to my baking account and never received a penny I earned. This is such a horrible scam. Very disappointing.

Date of experience: March 18, 2017
Louisiana
1 review
3 helpful votes
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First purchase was a great experience... made an offer, it was accepted... shipped out next day. 3 days later it arrives... little short on quality but it served its purpose. 2nd offer was accepted... 4 days it still hasn't shipped. 10 minutes after my purchase my email gets hacked! I go looking the next day, another guy has same listing with exact same pictures... it was a watch, the times were even the same... I asked him if he really has it he said yes but have yet to see it. I still give it one last try thinking maybe just a scammer but whatever. Made offer on a 3rd item, accepted... the NEXT day get a cancellation with no explanation... had to ask why... she accidentally hit accept. I had already told the person that I got it for they were going to get their wish... then tell them no... I'm sorry not shopping here again,,.

Date of experience: March 18, 2017
Pennsylvania
30 reviews
6 helpful votes
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Ok
March 18, 2017

This is almost no different than shopping on eBay, Etsy, etc. The shipping is expensive. And the seller doesn't get payment until you, as the buyer, click through your profile that you got the item safely.
I have only bought things twice on this site and I'm not very fond of the site. I don't recommend it.

Date of experience: March 18, 2017
Texas
1 review
5 helpful votes
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Horrible!
March 17, 2017

Seller misrepresented men's shirt size. Tried to return an Poshmark would not allow a legitimate complaint. Do not buy from any one on this site!

Date of experience: March 17, 2017
California
2 reviews
6 helpful votes
Follow Amanda J.
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I used the site to purchase and sell items at a steep (Poshmark gets 20% of your sale) price and the shipping continues to increase! I sold 2 pair of jeans recently and never received my payment. Ive sent SEVERAL emails with no response! DONT WASTE YOUR TIME-TOTAL SCAMS!

Date of experience: March 17, 2017
New York
2 reviews
4 helpful votes
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Purchased a dress on 2/25/17, never received it or any word at all from anyone. Had to contact customer service twice, took them a WEEK to get back to me, then an email how I can cancel. So I did. Supposedly they will refund my money "in a couple days". We'll see. At least it was only $14.00. It's a shame, it could be a great site for clothing purchases/sales but never again for me!

Date of experience: March 17, 2017
New York
1 review
2 helpful votes
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I love this app, I have been using it for years and have made over 1,000 sales. The best way to avoid issues is to read and understand Poshmark's rules and policies. Follow the directions for contacting them. Be patient for the response. Don't sell fakes. Ask questions before purchase. Don't take transactions offline. Check sellers love notes and average ship times, and ask if item is available before making purchase. If they don't respond, move on! Or else your money may be tied up until you can cancel 7 days later!

Date of experience: March 16, 2017
Texas
1 review
4 helpful votes
Follow HMaier N.
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App works fine, but if you have questions, or an issue with an order, or anything for that matter don't expect support. It is not an exaggeration that say this is the worst customer support system ever experienced. What a shame because it's a good concept, but Custer service, frustrating, not timely, not clear, doesn't read the request or issue... the worst, save yourself some frustration, use eBay.

Date of experience: March 16, 2017
Virginia
1 review
4 helpful votes
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My first order and my daughter wears a size 10 Tory Burch shoe. When we got the shoes they were size 11. Too big, but denied return!

Date of experience: March 15, 2017
Florida
1 review
6 helpful votes
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I'll stick with eBay
March 15, 2017

I've sold a few things on Poshmark, and everything went fine. BUT when I've tried to buy on Poshmark, it didn't work out as well. The first time I tried to buy a pair of boots and was immediately refunded my money with no response or explanation why. The second time, I got a pair of boots that smelled so bad I had to keep them outside (my grandmother was a hoarder and things that came out of her house also smelled this way). Every time I submitted the form for a refund, I got the same form letter email back, but no refund or return shipping label. That was $96.

Date of experience: March 15, 2017
Illinois
2 reviews
28 helpful votes
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Waste your time with follows you did not make and with no sales potential. Stupid website and app with annoying feminist comments. Why does poshmark even exist?

Date of experience: March 15, 2017
Minnesota
1 review
7 helpful votes
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I shipped my beautiful Louis Vuitton artsy
I never got paid
Can't talk to anyone
They keep sending me the same old generic email
No answers
I think i got scammed

Date of experience: March 14, 2017
Illinois
3 reviews
5 helpful votes
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I have been looking for a particular swim suit for a year, find it at this place, excitedly give my cc and the next day they refund me saying they are out of stock... huh? Why is there a photo and why are you taking my money making me think I have this coming? Never again!

Date of experience: March 14, 2017
California
2 reviews
2 helpful votes
Follow Debra M.
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I joined Poshmark to help thin out my closet(s) and make a little money in the process. I have good experiences and after reading all the negative comments thought I would share. I've listed about 30 items, and sold about 7 making a little over $100 dollars. Everything I sell I bought through reputable retailers like Macys, Nordstrom Rack, Outlet Malls, Zulliy. I realize I am not going to make my money back even on items new with tags (NWT) and that buyers are paying shipping, so I take that into consideration when pricing. But I also know what I could reasonably expect as a tax deduction if I were to donate the item, and am not willing to go lower than that. I am also not desperate to sell and would rather re gift NWT items to friends rather then basically give them away. As for those that experienced scammers - what I have learned is to provide more info in my descriptions of items I sell, like we are a non-smoking home. If those details are important to you or you are allergic to animals - ASK! One of the beauties of the app is to ask the seller as many questions as you want in the comments section. Comments are not able to be deleted, so you can see what others have asked or if they have negotiated with the buyer for a lower price. You can also see if the seller ignores anything, is rude, or puts off some other red flag that leads you to not deal with them. The one snafu I had was I got an email saying my password had been updated, when I didn't do it. I responded to the email and they quickly locked my account and allowed me to reset my password after proving my identity. Scary to be hacked, but it was taken care of quickly and I didn't lose any money from my account.

Date of experience: March 14, 2017
Rhode Island
1 review
5 helpful votes
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CRAP!
March 13, 2017

STAY AWAY what a joke! Ordered earrings, never got them, cant waste my time on chasing $13 but never again!

Date of experience: March 13, 2017
North Carolina
1 review
8 helpful votes
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Don't Use This Site
March 12, 2017

No word whatsoever about my order even shipping after a week and when I contacted customer service I got back a form letter telling me they were overwhelmed and would contact me in the future. Terrible business model.

Date of experience: March 12, 2017
Virginia
1 review
5 helpful votes
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This is the absolute WORST shopping app I've ever used. The customer service is horrible. I was scammed and I reported it and for some reason the "customer service AGREED with the SCAMMER and I was kicked off the site after losing $80. After I was kicked off (even though I have tons of great reviews) they stopped responding to my e-mails. Now I uise Vinted and Mercari which are way better anyway.

Date of experience: March 12, 2017
California
1 review
7 helpful votes
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NO Customer Service!
March 11, 2017

Ordered item and after 6 days, it still hasn't been shipped, but without explanation. Have contacted Customer Service twice -- once via online form, once via email. NO RESPONSE. They don't let you contact them by telephone and they ignore written inquiries. NEVER will shop there again!

Date of experience: March 11, 2017