Plumbingforce

Horrendous. Sent the wrong type of engineer, without experience on an oil boiler. All that needed fixing was a two port value, subsequently broke entire system. Hung around for three hours whilst I was working, so the company attempted to charge my account AGAIN for the pleasure of breaking the system, despite me not signing out the job as completed. Absolutely fraudulent. My family is currently sitting in a cold house, waiting for another company on an emergency call out to fix it.

Quoted work for just gas related things, then had a plumbing issue the night before. Thwy added that to the job and made my day better, all within original cost estimate + parts costs. Friendly engineer happy to explain and talk through it all, so o feel i understand what has been done and why it's been done. Will definitely use again if i face other gas or plumbing concerns, especially as the plumbing bit was added the same day they came out.

We reported a boiler error F2,F3,L1 with the company Plumbingforce. A technician initially advised replacing the fan to sort the problem. Charge: Inspection + New fan for a total of £607.02. However, an hour later, the problem persisted. Upon reaching out to the company due to the one-year warranty, the technician revisited, suggesting a different issue and said it could be something else which he didn't know unless he fully assess, an additional 6 hours of inspection at £144/hour. We contacted customer service and they declined responsibility.
Now, we're without a boiler, facing a cost of = £607.02 + Visit 15 minutes: £144 Total: -£751.02.

Great service - a very polite plumber who sorted the problem quickly and efficiently and explained everything in detail. Made some sensible suggestion so whilst a rad was off the wall, I was happy for him to do a small additional piece of work. Made dealing with an urgent and unexpected event less of a drama. Thank you.

Robbing and incompetent. DO NOT USE. Called out to identify and fix a leak. Paid £1600 for work to be carried out. Leak not fixed and found out later work was unnecessary. Charged another £350 to actually fix the leak. Then they just took additional money (~£200) out of my bank account without authorisation or issuing an invoice. Do not give them your bank details. Avoid at all costs.

I did my gas safety survey with them, it said boiler was ok... when I move to the property three days later gas boiler doesn't work and they ask me for 100 quid more to come and repair it. The manager has the worst manners, speaking over me, not letting me speak, aggressive. Really bad experience with them...

I was overcharged for the time the engineer spent at my property and have camera evidence but how can I claim my money back if they're not responding to my emails it is only £78 but it's principal as how many more people is this happening to

Called to get a quote. The lady was just about to say £89+VAT as advertised on website and emailed to me and then quoted £99+VAT saying the site 'hadn't been updated yet'. This is wrong as the price shown should have been honoured.

I gave 1 ppint just because I can't give -5. My encounter with PlumbingForce while seeking to install a gas hob and left me greatly dissatisfied. Despite an initial agreement to charge by work hours, I was charged £118.80 upfront for a job that wasn't done. The engineer's mere assessment led to a new quote of £410 + VAT, shifting from hourly charges to a total job cost. This abrupt change, combined with no refund for the advance payment, has left me feeling like a victim of a potential scam.

They installed a new boiler for us.

We were disappointed with the general issues others have faced;

- agreed price being increased for essential extra work
- poor customer service
- poor time keeping
- broken promises regarding removal of waste

However the reason we have reported them to both Gas Safe and Trading Standards is down to dangerous incompetence by their engineer.

A couple of months after installation, we noticed that the electrical cable which powers our boiler was left tightly wrapped around one of the water pipes. Through heat from the pipe the cable had been burnt, almost through its casing to expose the live wire.

We have made the company aware of this but they have not attempted to rectify the problem (3 months later).

Although a slight delay on initial response, well worth the short wait.
Excellent customer service and outstanding product knowledge base accompanied with detailed explanation. Clean and efficient workmanship.
Highly recommendable

Great service provided. Urgent request for a boiler breakdown. Very courteous and knowledgeable technician who clearly explained the possible issues and options to fix. Fast and efficient. Would highly recommend.

I have been hoping to find a heating specialist for years. PlumbingForce are so professional. Their plumber was knowledgeable, efficient and hardworking. I also appreciated how straightforward and clear they were about the costs and my options in terms of the repairs.

I've used plumbing force a few time now, and they're always super lovely, knowledgeable, professional, and competitively priced. No complaints at all, would really recommend, and use again if needed. Left the place clear and tidy too, which was a bonus.

Plumbingforce were super speedy in replying and for the availability of appointment. Ivan was on time, friendly and professional. We are very pleased with the overall service and will definitely use them again.

I've had a once of the worst customer experiences with plumbingforce. I asked for a gas safety certificate, after being let down with Engineer not showing on the first day, he turned up and turned the gas off, claiming there was a leak and quoting £1140 to put right. I said I'd get a second opinion when phoning the reception, when I did, they said it's all fine and turned gas back on. At this point I'm a lot of money out of pocket and still no certificate. On making a complaint, I had to chase several times to get a reply to the complaint, over 3 weeks later plumbingforce are not willing to reimburse me for the money to get the gas turned back on. They said their engineer had faulty equipment but that they won't pay for the money this caused me as a result of their faulty equipment. Never use this company. Awful service at every stage.