WARNING! DON'T USE!
I was told this morning that I was paying for a premium service with professional engineers.

Job number ******* - Paul

From the start he was not friendly and moaned.

Tried to upsell new boiler straight away!

I had asked on the phone for an engineer to set up a Tado thermostat and fit valves to 5 radiators and possibly fit (plumb) another radiator. Which I was prepared to pay a premium for!
I was told that would be fine...

I showed him the jobs and the valves.

The thermostat had been fitted but I had an issue overnight as the boiler over pressurised. (My fault as left valve on) I had disconnected the thermostat and switched everything off prior to his visit.

As we talked I asked if he did a lot of tado systems. To my surprise he said never and this was the first!

He set to work and spent a lot of time muttering.

It took 25 min to wire 4 wires to the board!

He then took out the wires from the controller and fiddled around trying to turn on and off before the units even conected with the WiFi controller.

At the same time he complained about the daytime TV in background so I put radio 4 on. There were then homophobic remarks. MY SON IS GAY!

Throughout he swears repetedly.

I asked about how long the other jobs would take and he said what other jobs!

He then said he did not see all the valves next to him that shown him and also pointed out rooms and radiators. He said he did not know about them.

Back to thermostat.

I pointed out that you need to wait for the light to stop flashing and it is then connected before using the thermostat. His comment was your an engineer are you. Actually I was!

I now work for aftersales for a leading retailer for windows decor. In the last 6 years a have never ever had a customer complaint regarding bad language/homophobic comment/ or lack of customer care.

I called y
Plumbingforce department and complained while he was still at the property and said I was not happy and was going to ask him to leave and was put on hold. While they spoke to a manager. I was later told there were no managers present? They said they would call me back...

I went back in house and he was still no further forward and had wired 4 wires disconnected 4 and reconnect 4 despite being given the wiring diagram twice and him saying don't look at them put it in bin?

I asked him to leave. He packed up and said I will just make it safe. I have pictures...no cover and totally exposed. SAFE NOOOOO!

On way out I said is this what you consider to be safe? He said do you want me to put cover on? I said no get out of my property!

Overall the worst experience I have ever had and I will be going all over trust pilot and as many other media outlets with pictures him his van and of how he left the boiler. His homophobic comments and un professional behaviour.

Very very upset
Email complaints procedure followed. Case was closed with no reply!
PLEASE THINK AGAIN BEFORE YOU CALL!

Brilliant job done, spent long hours making sure the job was done thrououghly. Extremely grateful!

Emergency call out. Sat am - kept informed re arrival. Knowledgable and helpful guy - fixed b4 5pm!

Critical: Professionalism, Quality, Value
I have never been so disappointed in a company.

The shower stopped working. We decided we needed to get it fixed quickly and following a quick search on Google PlumbingForce was found and picked.

All bank details given on the call. Told it would be £100 an hour plus parts. (Having no idea the going rates, we agreed)

On arrival 'Max' seemed ok. He took a look at the shower, checked the electric and water supplies a d said it would likely be cheaper to replace the shower than renew the parts that could be faulty.

He has 3 suppliers his company used. None of which were open. He picked one after I explained there was a Screwfix down the road. I went and got it whilst he dismantled the old one.

On return he started putting the new one on, and to our suprise it didn't work. He spent a good hour messing around checking everything, before declaring that the new part must have been faulty.

Screwfix had shut, so he said for us to swap it over with Screwfix and request he come back when we had the new working part. He states he would not charge us as he had been there 3 hours and hadn't really accomplished anything for the labor price of 300 quid.

Fair enough I thought. At least it'll be fixed...

Two days later we have the part and call up. My wife calls first and is reduced to tears, with the " customer service manager" Michelle Doughty adopting if it isn't written down it isn't true attitude. Even though she confirmed he had said this from a conversation with him, but that he had no authority to say this.

I thought, ah. My wife can be a bit rubbish on the phone, my dulcit tones and patience will help solve the scenario. We have already paid 300 quid, we have bought the shower and done all the running around... If I go to the shops and the assistant marks up the product at 20p instead of 80p. You get it's for the advertised price... right? WRONG.

I had Mrs Doughty just wanting to shout at me, belittle me and basically tell me if I wanted to complain, she was the customer service adviser and it wouldn't go anywhere.

I asked if there was a regulator, as I believed we had a case, she said not.

I've since noticed on their website they only put on the five star reviews. If you look at Google, you will see the trail of woe they leave! Lots of unhappy customers!

I've since had a Plummer at 35 quid an hour come out, install the shower, see that there is an issue with the pull cord, fix that (which meant our original shower was fine) all for just over 50 quid. He was shocked at our story and doesn't understand how they can take 300 quid and provide nothing!

AVOID THIS COMPANY AT ALL COSTS

Hi can you please look in to my complaint regarding this job number: ******* as a matter of urgency please.

I would like my £180 that I paid yesterday to be refund back to me please. As you can see from the evidence I have attached on the email

I paid £180 for a plumber from plumbing force to come to my house to unblock a saniflo system, as your website states you specialise in unblocking saniflo systems, which was the main reason I contact and booked a plumber from your company, when he arrived (Oli) he only spent in the house 8mins max! Only looked at the toilet and then to came to conclusion that the blade is dislodged, I cant repair it, it needs a part ordering and I cant get that till next week nothing is open today.

1: my first issue was how did he come to the conclusion that the blade was dislodged without opening the lid or even moving the pan out of the way to look inside. It was clearly blocked he didn't even investigate the blockage, on your site it states you specialise in unblocking saniflo systems. He did not even attempt to even investigate what the issue was.

2: he left me with no options on the next steps and what to do next, I went to speak to my mum to update her and discuss what to do next, it was less than a min, by the time I had come back to the room he had already gone and was already driving off, I went outside to find out what was going on, he had already driven off!. That was disgraceful service, I was soooo upset, I was in tears, he literally stole my money, my father is 86 years old vulnerable, and with disabilities and limited movement in his legs, this toilet was essential to him, at the time of booking I mentioned it was an emergency (they charged me extra for this I was happy to pay this) and that was the only access to the toilet for him to use. I was left in complete limbo, lost for words on what to do next. My dad has had to use a bucket to use the toilet since last night, which was not convenient or dignified at all.

3: I managed to get hold of another plumber who was local and came round this after noon at 13.30 on the 28.03.2020, he pulled the toilet forward, took the pan front off and the blockage was clear, it was just some wipes that had got stuck on the blade, he cleared this, as you can see from the image I have attached (on the email). The blade was absolutely fine, nothing wrong with it what so ever, this plumber also confirmed there was no way the plumber from the plumbing force (Oli) could have come up with the conclusion that the blade was dislodged without having a look inside which was so easy to do by pulling the pan forward. There was nothing wrong with the saniflo system because it is brand new, and I only had this installed less than 4 months ago. This plumber I found locally managed to unblock my toilet in 45 mins and all reconnected up, fully working

I have also attached a video clearly demonstrating my toilet is working fine and no parts was required and no blade was dislodged like your plumber stated and lied about.

Can you please look in to this for me please as a matter of urgency, I would like my money refunded back to me, and an apology from the company.

I will be taking this matter forward to trading standards if this is not brought to a satisfactory conclusion.

I have spoke to someone called Jordon, who said she waould pass this on to customer services, and said she will look into this and get back to me yesterday - i am still waiting for that call

You have my contact number on file

I look forward to your prompt reply

Thank you

Waheed Miah

I want to send you day by day how was the facts.

-Monday i called for a licking in my kitchen and you sent me a guy to fix it. The guy told us to call him in case the licking still going on, and so i did the same day. He said call me tomorrow
-Tuesday i sent him loads of messages and after a while he said if i can call the company to send me another guy and so i did. They told me somebody would come before 6pm. No body came so i called again and they said tomorrow morning we will give you a call
-Wednesday: no call, no plumbing, nothing. I called again (ask for a change of number cause the one they had in the sistem was from my housemate and she was working), they said somebody will turn up before 6 but again no one came.
-Thursday: i called they told me somebody will be in my house between 1pm and 5pm. At 5pm i called asking where was the guy and they said they been speaking with me (aparently was my housemate) and told me (her) they will send a person friday morning between 10am to 2pm.
-Friday: NO ONE CAME. I called again, my house mate called, my boyfriend called. With a promisse of a phone call back with some answears we still waited. I email a person from the companie (Claire) and she told me sorry the new guy didnt turn up and another guy had to make the work for him so somebody will be there at 6.
I recieved a message at 17:39 from the first guy who came home Monday saying i will be there saturday.
And im wondering. What kind of joke is this one? I cant even start to explain how angry i am. There was no person who could help me or give me an answer of wehat is happening in here. I PAID 94 POUND FOR A JOB NOT WELL DONE, HAD TO STAID HOME ALL WEEK WAITING FOR NOBODY, WE LOST MONEY OF DAY WORKING AND STILL IS NO ONE DOING ABSOLUTLEY NOTHING TO FIX MY PIPES.
All of you, DISASTER.
Im gonna call another company but i want my money back.
I changed my washing machine today and the guy told me all the pipes (who suppous to been at least unblock after monday, or thats what he said he did) were blocked. The poor guy had to do your guys job. So i dont need an incompetent employe, i want my money back. I had photos that probe all this and i can give you the number of the guy who at the end fixed my pipes.
Don bring anyone, im gonna call somebody else but i repeat. I WANT MY MONEY.