Luciana G.

I want to send you day by day how was the facts.

-Monday i called for a licking in my kitchen and you sent me a guy to fix it. The guy told us to call him in case the licking still going on, and so i did the same day. He said call me tomorrow
-Tuesday i sent him loads of messages and after a while he said if i can call the company to send me another guy and so i did. They told me somebody would come before 6pm. No body came so i called again and they said tomorrow morning we will give you a call
-Wednesday: no call, no plumbing, nothing. I called again (ask for a change of number cause the one they had in the sistem was from my housemate and she was working), they said somebody will turn up before 6 but again no one came.
-Thursday: i called they told me somebody will be in my house between 1pm and 5pm. At 5pm i called asking where was the guy and they said they been speaking with me (aparently was my housemate) and told me (her) they will send a person friday morning between 10am to 2pm.
-Friday: NO ONE CAME. I called again, my house mate called, my boyfriend called. With a promisse of a phone call back with some answears we still waited. I email a person from the companie (Claire) and she told me sorry the new guy didnt turn up and another guy had to make the work for him so somebody will be there at 6.
I recieved a message at 17:39 from the first guy who came home Monday saying i will be there saturday.
And im wondering. What kind of joke is this one? I cant even start to explain how angry i am. There was no person who could help me or give me an answer of wehat is happening in here. I PAID 94 POUND FOR A JOB NOT WELL DONE, HAD TO STAID HOME ALL WEEK WAITING FOR NOBODY, WE LOST MONEY OF DAY WORKING AND STILL IS NO ONE DOING ABSOLUTLEY NOTHING TO FIX MY PIPES.
All of you, DISASTER.
Im gonna call another company but i want my money back.
I changed my washing machine today and the guy told me all the pipes (who suppous to been at least unblock after monday, or thats what he said he did) were blocked. The poor guy had to do your guys job. So i dont need an incompetent employe, i want my money back. I had photos that probe all this and i can give you the number of the guy who at the end fixed my pipes.
Don bring anyone, im gonna call somebody else but i repeat. I WANT MY MONEY.