business logo of PlayerAuctions

PlayerAuctionsReviews 3,091

4.4

From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).


playerauctions.com
Founded in 1999
Los Angeles, CA, United States
+309
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PlayerAuctions Reviews Summary

PlayerAuctions has a rating of 4.4 stars from 3,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.

This company responds to reviews on average within 0 days
New York
1 review
0 helpful votes
Follow Doug W.
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If you are a seller...
December 1, 2019

Editing review because PA did fix my issue. Thank you Richard! I appreciate it a lot. Also adjusted reviews on other sites.

Date of experience: November 29, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Doug,

I was unable to reply here because your review came in during the weekend while I was away on my rest days. I am very sorry for the concern and frustration this has caused you. I was able to see that you professionally completed the two orders — the delay has nothing to do with that, but rather, due to technical difficulties on our end. We have been unable to send disbursements last week, and we're doing what we can to have it sorted out ASAP.

I'll be keeping close tabs on your two order IDs: 5422553 and 5407507, and I'll make sure I go through the important escalations on my end to have this processed. Once again, I am truly sorry for all the delay. I was able to see your TrustPilot review and I'll make a reply there as well, Doug.

Best regards,
Richard

Louisiana
2 reviews
2 helpful votes
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I tried four different credit cards with four different portals, all went through as charges to my bank but were denied by their payment risk portal, I'm talking Visa, Amex, and Master Card. Support could only say to set up a cryto account and jump through a bunch of hoops. Wasted two hours trying to give these people my money.

Date of experience: November 28, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Daniel,

I was able to check on your account, and the reason your orders were denied payment is because the price of the order is too high while several risk flags were found with the nature of the transaction. In order to protect buyers, we cancel and decline payments. BTC is still allowed because the payment structure is vastly different from credit cards. I'm sorry for the inconvenience and hassle; your refunds will be automatically processed. If you decide to purchase again, I'm afraid BTC payments are the only way to go.

Best,
Richard

Switzerland
1 review
1 helpful vote
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Look cleary u promise refound if the account gets reclaimed! But u dont do it! U want imposible prove! Your sellers are absolutly cheating people for money and use your site and your ok with it!
I did all that i could to provide u info and u absolutly only protected your seller! I paid 35 euro fort security fee wtf was that for richard?
399.- plus 35.- for insurance and in the end i have no warrior and have to spend 2 days trying to fix it but in fact the dispute gave the seller the chance to play with me because he knew what he was doing to me!
He got his account his money and he stil a seller on your site explain richard?
With a 5 star rating!
Because i cant change my rating after i did it once it dtands forever even if after one day your account gets recalled and u wann eddit your rating on the seller! Coincidance? So richard answer me

Date of experience: November 28, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello again, Gianluca,

As with my reply to you on TrustPilot, the reason your case was declined is because our team received insufficient evidence; the screenshots do not incriminate your seller and the email change could have been initiated by anyone — including you. Moreover, we found out that you neve used the 72-hour grace period/inspection time; this is provided to ALL buyers to fully inspect and take ownership of the account, and allows buyers to find flaws and issues with the order. If any disputes are raised during this time, we will require the seller to fix the issue and if no resolution is provided by him/her, you CAN ask for a refund. I'm afraid after only 4 hours, you already accepted the order and it was treated as "successful" by our system.

Under these circumstances, it was only fair for us to decide the case in favor of your seller. Please write back to your ticket thread with us if you have more questions or concerns, Gianluca.

Best regards,
Richard

GB
1 review
1 helpful vote
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I gave proof of an account being stolen back after I bought it, and was ignored by staff. They are potentially working with people to make money, in an attempt to force people into buying their Buyer insurance

Images linked:
1, Proof of Purchase
2, Me changing the Email of the account purchased
3, The account being taken back by the original owner (the account is french)
4, Proof that the Email in the second picture is the one given by the original owner

Date of experience: November 27, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Bradley,

I was able to check on your case; I'm afraid the screenshots you show do not directly incriminate your seller as the one at fault, since the email change could have been initiated by you. There was no statement from the game company that the account was reclaimed or anything.

We also found no insurance on your order and as such, to set your expectations on this, we won't be able to provide a refund but we will still provide support for this. I have now contacted your seller directly to warn him that you're having issues with the account, and I asked him to provide you the account so the dispute can be closed.

I'm sorry for the inconvenience you had with this, Bradley.

Best regards,
Richard

Portugal
1 review
0 helpful votes
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Great service
November 25, 2019

Great service and very professional. I advise to use PlayerAuction. They fix all the problems. Quick and easy stayed in constant communication.

Date of experience: November 24, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you so much for the amazing feedback and recommendation, Tiago!

GB
1 review
0 helpful votes
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Good
November 10, 2019

Easy site to use, the design of the site is also very simple. The best part about this site is that you won't be able to get scammed, because its well protected. Would recommend

Date of experience: November 8, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you very much for the kind feedback and recommendation, John. This is indeed what we set out to do and provide, and we're really grateful for the acknowledgement. :)

India
1 review
1 helpful vote
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It was quite good but what i really suggest them is to make their payments process faster as its taking them a lot of time to send me the product

Date of experience: November 6, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you so much for the inputs and positive feedback, Austin. I'll definitely let the payments team know about your sentiments — I appreciate your concern. :)

Indonesia
1 review
0 helpful votes
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Very simple design of the web make it easier for the customers to find things easily. The best thing about it is how protected the buyers and sellers are from getting scammed. Would recommend this for my friends.

Date of experience: October 21, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

We're ecstatic to hear about this. Thank you very much for the kind feedback and recommendation for us, Stiben!

Singapore
1 review
0 helpful votes
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Great platform.
October 15, 2019

Great UI, easy on the eyes and use for the consumer.
Could work with standardization of sales format so that buyers are able to sieve out the items they want easily.

Date of experience: October 14, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you so much for this, Teo. Our website team is constantly at work to improve the UI and make it more attractive and functional for all users like you. Thanks as well for the feedback about our format, we'll definitely keep that in mind. :)

Michigan
1 review
0 helpful votes
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I deal with haidi on their site and I've had nothing but a great experience. A+. I'm sure YMMV depending on who you deal with. Also I haven't had an issue yet so I'm not sure what mediation looks like on their site.

Date of experience: October 13, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thanks so much for the honest feedback, Will. Haidi is one of our most prominent sellers. I hope you enjoy your current and future purchases!

California
1 review
0 helpful votes
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Buyer
October 14, 2019

Everyone i have done business with has been very helpful and friendly with good pricing and the fees where very fair

Date of experience: October 13, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thanks for the nice review, Ronald/Armond. Glad to hear that you're able to find suitable sellers for your needs! :D

Colorado
1 review
1 helpful vote
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Worst experience ever
October 13, 2019

Worst experience ever. I buy isk on the site then i have to do a payment verification. They want me to send in my banking info to them so they can see that it came from my bank... then that want to call me after that to get a voice confirmations. But they didn't have the right phone number. I try to change it on my account on there and now they want a gov ID and a picture of me holding it then the corner of the ID block the side of my cheek and they said none of your face can be blocked. What the hell is going on there. Banks don't have this much BS going on. Its been 13 hours and i still haven't got past the payment verification yet. You amount of BS this site put someone though is now worth the time or hassle. I would love to pay a lot more on other sites then have to deal with this stuff again. And the thing is i bought from this this site 4 times before and i still have to go though this!

Date of experience: October 11, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Brent,

Thank you for explaining your issue. This process of verifying payments on the site is actually the norm, and even though accounts were already able to purchase on our site before, we may still go through this in order to completely authenticate payments from said accounts. We completely understand that you may not go through the same with your bank, however, we have an obligation to safeguard your account from any unwanted access and the info we get from you is used to verify payments again in case there are erratic changes with your account.

By doing this, we are able to make sure payments are authenticated by the actual owner. We'd like to assure you that any info we get is used for verification purposes only. It is kept confidentially and professionally, and is NEVER shared outside of PlayerAuctions.

If you have any questions, please respond back to our support team or you may use the Q&A feature here at SiteJabber.

Best regards,
Richard

GB
1 review
0 helpful votes
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Thank you Richard!
October 10, 2019

A week ago I wrote a 1 star review because I was not getting the support I expected from PA. Then I met Richard who listened and supported me in finding an appropriate solution that met my expectations and also the one of PA. Very happy with Richard support.

Date of experience: October 10, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Thank you very much for allowing us to rectify the problem, Luke. I am grateful for your patience with this. Hope you have a great rest of the week! :)

Germany
1 review
0 helpful votes
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Person scammed 5 out of 7 last customers and customer support failed to contact the seller so instead of banning him or doing anything about it, they let it go and he made another account and continued scamming people. After almost 2,3 months of talking to support you get an answer that you can't file a dispute on the order because it can be only filed ONCE under same ID even tho it's still the same ticket.

To addition, I didn't even ask for refund because I figured I won't be getting one. I wanted the seller to be suspended or to do ANYTHING about it. Obviously they ignored it and sent me same reply about sending proof of recovery which I already posted.

Date of experience: October 9, 2019
Australia
1 review
0 helpful votes
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Good but not perfect
October 6, 2019

While this time my transaction is good past transaction in regards to other games is dicey at best. PA will do everything they can to not refund you even if it is their fault so do be careful otherwise they are better then most other places.

Date of experience: October 4, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Thomas,

Thank you for the positive review. I am sorry if you feel this way, but I'd like to point out that we have always made it a point to process payments and refunds according to how disputes turn out, which is also based on evidences we receive. If proof is compelling, we have an ethical obligation to process refunds or payments to the user. We have never held any refund or payment against a user, provided that the same user was able to give us substantial proof or evidence.

If you have any questions or concerns, please use the Q&A function here in SiteJabber so I can assist you.

Best,
Richard

Egypt
1 review
1 helpful vote
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I got scammed
October 6, 2019

I tried to buy account then they took my money then suspend my account?
What's going on? Total scam site

PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello Omar,

Please be informed that your money isn't taken; the payment was declined. Your account was suspended because you were using a fake name on the site. Since we process payments on accounts, it is imperative that accounts contain real information in order to avoid the transaction to be constituted as fraud.

To resolve this, you would need to have your information changed to your real info; please contact trust@playerauctions.zendesk.com to do this.

Best regards,
Richard

Viet Nam
1 review
3 helpful votes
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I am a loyal customer of many successful orders in the past since 2017. Things changed in mid 2018 when they removed Paypal and forced people to use crypto currency for payment instead.

Fast forward to Aug-Sep 2019, I have tried 100+ attempts buying some game currency/items by Credit cards/Neteller/Skrill/Google Pay but none of it got though their Verification system. I also lost money (withdraw fee and exchange rate difference) when I deposited into Skrill/Neteller account and withdraw later due to failed transactions. They kept defending that "your account information and payment information do not match" and "please use crypto currency like GoCoin", but in fact, this company REFUSE all types of payment and FORCE PEOPLE TO USE CRYPTO-CURRENCY for payment. In other words, this company is telling lies to their customers.

Don't bother with Crypto-currency if you are not an investor as you may lose more money if the currency price drops at the end of the day. I feel very frustrated and upset when dealing with PlayerAuctions now. I don't understand the reasons why they keep pushing GoCoin or crypto-currency in the business, but it's not a good moral practices for a company to treat customers that way.

P.s. I always get refund for every failed transactions (eg: some may get 4-5 days), but I want to have successful orders not refunds. If PlayerAuctions keep behaving this way, both sellers/buyers will leave this site and use other game trading websites. We cannot be your customer if you refuse EVERY TYPES OF PAYMENTS that you list on your website such as VISA, Skrill, etc (list for fun?) literally.

Date of experience: September 29, 2019
California
1 review
0 helpful votes
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Lost bitcoin
September 29, 2019

I purchased an OSRS account for $229 as it was fully quested and was sold my a seller I have dealed with in the past. When I attempted to purchase the account with card, I was declined and when I contacted my card company, they said there was nothing stoping me from purchasing from the website. So I decided to pay using gocoin as I had enough in bitcoin to purchase the account. After sending the bitcoin, it still shows that the payment is pending, and the only option it gives is to pay again. The bitcoin already left my wallet and I have the screenshots showing it was sent to their wallet address. I emailed all of this to support and nothing has been done, Only reply I got was to cancel the order. Which I did and I have yet to get my bitcoin back. I have msged support 2 more times with no reply.

PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 29, 2019
PlayerAuctions T. — PlayerAuctions Rep
over a year old

Hello there, Kyle,

I'm sorry about the hassle; rest assured that you will get your refund, and I'll make sure of that. It's possible that the time lapsed during verification of your BTC payment.

I wrote to you on ticket 305846, could you please reply back there with the BTC address? I'll forward it to our finance team so the funds can be sent back to you ASAP. I look forward to your reply there, Kyle.

Best regards,
Richard

Texas
1 review
2 helpful votes
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They changed payment disbursement methods and stole my money - they are ignoring my emails making it impossible for me to get paid. Playerauctions is ripping off sellers

PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2019
Canada
1 review
2 helpful votes
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BS you guys can charge my card instantly but take 2 days to refund my money? Terrible so far...

PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2019