From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.4 stars from 3,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
I bought an account a little over a month ago.
The account was recalled by the original owner. I could see him log into the account to inspect the progress I had made before returning the account to me.
Steam then recalled the account stating I was not the original owner and now I can see that his email is attached to the account yet again.
I bought the insurance for the purchase. I bought the account for $300
PlayerAuction closed my dispute after I provided all of the email traffic and proof he recalled the account and they sided with the seller. Complete joke of a company.
As soon as my account was sold for $150.00, they decided to suspend my account and attempt to make me pay $150.00 fine. Their reasoning was because I offered my discord details to the buyer (After he purchased the account and already had it in his control, everything was complete) Now they're going to get an angry customer because I'm recalling my account and receive no money at all.
STEER FAR FAR FAR AWAY FROM THIS SCAM OF A WEBSITE BASED IN CHINA.
He reclaimed the runescape a month later and im out 260 bucks I had 2 step on the account and every thing the don't even respond to your messages they just ignore you costumer support is $#*! stay away from this website for account buying
Hello Nathin,
I was able to check, and unfortunately, the evidence we received is insufficient. Please note that even with insurance, we still require users to send compelling proof to validate their claim, as stated in our disclaimer: https://i.imgur.com/xuvAhYo.png. Due to this, I'm afraid we won't be able to issue you any refunds.
As a way of recompense for this, we have now permanently suspended your seller, and he is no longer allowed to create any new accounts on the site. Kindly note that there are no incriminating evidences of his offense, but since he is unable to respond to this matter, we have decided to suspend him.
Please email us again if you have any further inquiries or questions.
Best regards,
Richard
Bought an account for the first time with my card and the money was taken from my bank account but then said the payment failed on their website and my account was instantly suspended.
Hi there, Brandon,
I was able to check on this order and I found out that the order was canceled, then your account was suspended because you used a bogus name on the site. Please note that we require users to use real/actual names as a means of legitimizing identities on the site. This is required so we can fully process payments from the accounts; otherwise, payments are considered fraud, and we're doing our best to avoid that.
To sort this out, please contact trust@playerauctions.zendesk.com to request for a real name update/modification. They will contact you for the next steps on updating your profile with your real name.
As for your refund, rest assured that it will be processed automatically in 2-5 business days. If you paid via BTC, you will need to send us your BTC refund address by emailing support@playerauctions.zendesk.com. If it's not through BTC, then you won't have to do anything.
Best regards,
Richard
Went to buy from a seller on PlayerAuctions, had to try 6 times before it would actually process the payment and then 5 minutes later I get an e-mail stating the payment failed. According to my bank there is no issue and the payment was processed. So now I have to wait for non-responsive PlayerAuctions to release my funds so I can pay the seller directly and circumvent the circus of a website they have running. From asking around, everyone is saying the same thing. PA only wants BTC these days and has no one on the clock to help you anymore. Used to be a decent site but obviously has went downhill. AVOID AT ALL COSTS.
Hello Movabizzle,
I was able to get your message on Sythe forums as well. I'm sorry for the inconvenience with this; Rest assured that I was able to track your ticket for this and I have now escalated that with priority to our finance team directly. Your refund will be processed ASAP. You can continue writing back to me on Sythe for any other concerns, and I'll do what I can to sort them out for you.
Best,
Richard
Through the 2 transactions I've had, and as a new user of the website, I could not be more impressed. Customer service is quick to get back to you. Those with verified accounts have proven to be legitimate. Good stuff.
Thank you so much for the kind review, John! We're happy to hear you were able to find really good sellers on your first 2 transactions, and my wish is for that to continue should you choose to use our site again. :)
It is only $30, but they will take it with total impunity.
TLDR: Due to lack of visa/mc payments which are disabled for UK, had to resort to USDC payment, where the transaction is public and anyone (me/them/yourself) can see the money is already in their account.
I have been using PA for a long while now without problems until recently.
They, for some reason, disabled visa/mastercard payments. (Apparently there is a country filter according do their help pages and I am in UK!)
With the remaining methods I used USDC/coinbase which is available on their system as an ecommerce account. The transaction is confirmed many hours ago but the system still does not show this.
Support says and I am quoting here: "your payment is not capturing by our system due to the payment is not authorizing by Coinbase yet" which is ridiculous, because as anyone who is dealing especially trading with crypto on a commercial level should know there is no such thing as "authorise"
The information is all public, I've sent them the transaction ID's and screenshots, which clearly shows the money is in their account.
Support ticket id: *******
Hello Sean,
I'm really sorry for the hassle you had with this order. We wrote to you in ticket 356229, and we'd like to ask for your BTC refund address so our staff can process the refund ASAP. Please check for our reply, it was sent to your email.
Best,
Richard
They cannot process payments. I had to enter 4 different cards multiple times before I could get them to take one. Then they charged a 6% fee on top of the prices. I tried using skrill but that was a joke they wouldn't process the payment either because the my last name was duplicated no way to change it tried opening a new account wouldn't let me use the card because they said you can only link the card to one account. Couldn't unlink the card because the account wasn't verified, won't verify account because I'm not giving them my social security number. Major pain in the $#*!, then they put the transaction on hold syaing I need to send screenshbot of transaction in my card webpage before they will process the transaction. Been at this for over half an hour still not processed.
Hello, First,
I was able to look into order 5542331, and I can see that it has already completed successfully — thank you for patiently going through our verification process.
I'm sorry if you were confused and hassled by the process, but we have this in place so we can ensure transactions are free from fraud; this eliminates the likeliness that cards are being used without the original owner's consent, and by verifying ownership, we are able to secure the legitimacy of payments.
This works in another way: in the unlikely event that your PlayerAuctions account is accessed by someone else without your knowledge, we have comparative data to bank on, and we can easily check through IP address or location changes to know that someone else is using the account. We can then call up the "new" user to ask and verify information, as we have been doing for the past few years.
If there's anything we can help you with, please use the Q&A form here in SiteJabber, and I would be happy to help.
Best,
Richard
I got tagged in a payment verification loop, where I received two or three word replies. I provided all proof required, but they got hung up on a "screen shot" from my banking app, which is blocked for security reasons. On their site they list several ways to verify payment, but refused to accept those. Yup, their right to refuse "my proof". But after 12 emails and 24 hours, way past their advertised 20 min response and resolution, it's my right to cancel the order so the seller may actually get a sale, and to leave a negative review of my very disappointing experience using the player auction platform.
Hello Jay,
I'm really sorry to hear about this. Unfortunately, there is no way for us to bypass this since it's an import process that ensures security on our site. And you're right, we provide users the prerogative to cancel orders — you will automatically get your refund in 2-5 business days and in case it takes longer than that, I will have to ask you to wait a bit more, or you could let us know by emailing support@playerauctions.zendesk.com about it, Jay.
Best,
Richard
The first time I tried to sell my account there, but the buyer deceived me, I gave him the data from the account, but he canceled the order and the money was returned to him, I wrote to support immediately, but they still haven't answered anything, it's been a month already, because of them I lost $ 300.
Account got suspended, i wanted to delete my account. Could't since it was suspended. Send multiple e-mails. Giving me warnings that i could not reactivate my account. Still did not delete my account. Even after saying they did.
After the reply on this site telling me the account is permanently closed i can still login. Very strange. Still not closed after all.
Hello Monique,
We contacted you directly here in SiteJabber about this and upon checking the username you gave us, I found out your account is now permanently closed. Let me know if you still have any other concerns.
Best,
Richard
Very fast and secure site! At first i was skeptical about this. But after recommendation from friends this was actual fast and secure.
Thank you so much for putting your trust in us and for the kind words, Evelyn! We'd also like to thank your friends for the recommendation :D Hope you continue to enjoy your transactions on the site!
Very fast and good service. I have been using this site to buy stuffs since 2015. They always have good price and service.
Thank you for putting your trust in us and for being a veteran user on our site, Thien! We're grateful for the positive feedback. :)
I have been buying accounts through playeraution for some time and they have always helped me with my requests
Thank you so much for the kind words, Gustavo. It's our pleasure to assist you with your requests and concerns. :)
Very fast, hassle free. First time buying from them and was pretty sketchy at first. Seller I picked was very nice and professional. Would buy again when I need more!
Thanks for the trust you've given us, Nauj! We're grateful for it, and we hope you enjoy your purchase. :D
I will edit the rating, after I'm assisted. Today I got the message that my account got suspended, despite being a seller of over 10k items on your website for 2.5 years. I already opened the ticket but I got no reply, I'd prefer to call you over phone, like I did in past while changing the disbursement method. How can I do this? Ticket request *******, please get back to me asap.
Hello Karolina,
I was able to reply to you on Sythe forums, and I'm afraid the decision to suspend your account is already final and can not be lifted. I also included some pointers and options in my message to you and I hope you could check on that.
Best regards,
Richard
PA is like e-bay, people who keep complaining probably purchased from some shitty sellers. I recommend choosing ones with a lot of positive reviews instead of going just for a extremely low price.
Disappointing user experience with this website. I bought an account for 140$, I decided to pay with cryptocurrency to avoid the hassle people seem to be having paying with credit card, etc. as they require you to show ID.
Takes about 20 minutes to pay with crypto which is fine I guess they wait for the transaction to fully clear. The problem is that even after all that my payment went into ''verifying payment'' and it was stuck there. Why the hell does an irreversible crypto transaction stay stuck on verifying payment? I cancelled the order as suggested from their website since I got no email asking further information. I sent them an email but support doesn't respond. I'm down 140$ worth of ethereum, no refund in sight, no account and no response.
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Their website:
If it has been more than 20 minutes since you placed your order, and the order status is still "Verifying Payment", with no contact from our Compliance Team, then you should:
1. Check your email to see if our Compliance Team contacted you, if not.
2. Sit tight, give it another 10 minutes. If still no change...
3. Cancel the order, and re-order.
Hello, Yeboi,
I was able to find your ticket for this and I have now escalated it to our finance team so the refund may be converted to store credit/coupon, which you can use to purchase anything on our site. I'm sorry for the hassle you had with this.
Pro-tip: since the coupon will be given to you in fixed value based on the amount you paid for the order, feel free to ask sellers on the site to decrease their prices for you (haggle, so to speak) so you can maximize the use of your store credit.
Best,
Richard
Reason: They advertising up to 3 day and you get payed out, bull$#*!. Now is already 10 days and nothing. After sending them a message, excuse:
"We currently have an issue with our Finance team but rest assured that we're working on the resolution..."
Disbursement Time: Now being processed
Disbursement Status: Queued for immediate processing
For xx days
Just avoid this page as a seller, because you will never get your money. Sad but true.
Hello Ixchel,
I am very sorry, although this may seem unlikely to you since it's only your 3rd completed order on the site, the disbursement delay happening right now is not the norm. Prior to this, all disbursements have been regularly processed in time. We're having unforeseen technical difficulties since last week that has affected our payments and for that, I sincerely apologize. I was able to take note of your order ID and we'll make sure it gets taken cared of ASAP.
Rest assured that you will be paid on this.
Best,
Richard
I was a customer of theirs since 2003 but today I've decided to not waste anymore time with their support and website. I've spent thousands of dollars on the website on a number of MMOs over the past 15 or so years. Sometime ago, I took a break from all MMOs and didn't use my account. They apparently changed their login system and my account was put in some sort of limbo where they can't fix it. They told me to make a new account with a new email and phone number. After arguing a bit about losing all of my reputation (feedback, like on eBay) I finally conceded and made a new account. Only for that account to trigger something in their system and get suspended (for making multiple accounts). I've fought with them all year in support tickets on this. Finally had someone respond today that seemed like they knew what they were doing and then they handed the ticket back to the original person that I've been dealing with the past year. I asked them to just delete my account entirely at this point and I'd setup a new one. They said they can't do that. I asked them to remove the suspension from the second account THAT THEY ASKED ME TO MAKE. They said they can't do that. Horrible support for an otherwise good site that I've trusted for over 15 years. Time to move on.
Hi Justin,
The issue has been resolved on that same ticket; I sent you a resolution request here to clarify that. If you need further help, please reply back to that resolution request and I'll be happy to you assist you with it, Justin.
Best,
Richard
Got fast delivery, great price. Trouble free. Will happily use the service again when and if need arises.
Thank you so much for the positive feedback and sentiments, Kyle!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris,
I was able to see your ComplaintsBoard post first, so I will be copying my reply there.
I'd also like to add that the reason your evidence was not accepted is because it doesn't fully incriminate the seller as the one at fault, since the change of the credentials in the Steam account involved could have been initiated by anyone.
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Thank you for writing the full details about your order experience.
I was able to check into order 5390903, and one of the reasons this was ultimately decided in favor of your seller is because you never took advantage of the 72-hour inspection phase before confirming the order. This is when the account credentials should be inspected by the buyer, and as a company we never take part in this and we leave it completely to the buyer.
In the event of an account reclaim or loss, you can show evidence that the credentials worked during the inspection phase, and if it doesn't anymore after the sale, then you can easily show a comparison. Even with insurance bought, we still require users to validate their claim.
Our staff replied to you but was unable to provide anything more as this is already closed. In case you have other questions, please reply back to your ticket thread or here so we can assist you.
Best,
Richard