Chris K.’s Reviews of PlayerAuctions & more

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“PlayerAuction Blantantly Steals your money”

1/12/20

I bought an account a little over a month ago.
The account was recalled by the original owner. I could see him log into the account to inspect the progress I had made before returning the account to me.
Steam then recalled the account stating I was not the original owner and now I can see that his email is attached to the account yet again.
I bought the insurance for the purchase. I bought the account for $300
PlayerAuction closed my dispute after I provided all of the email traffic and proof he recalled the account and they sided with the seller. Complete joke of a company.

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Support T. – PlayerAuctions Rep Over a year old

Hello Chris,

I was able to see your ComplaintsBoard post first, so I will be copying my reply there.

I'd also like to add that the reason your evidence was not accepted is because it doesn't fully incriminate the seller as the one at fault, since the change of the credentials in the Steam account involved could have been initiated by anyone.

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Thank you for writing the full details about your order experience.

I was able to check into order 5390903, and one of the reasons this was ultimately decided in favor of your seller is because you never took advantage of the 72-hour inspection phase before confirming the order. This is when the account credentials should be inspected by the buyer, and as a company we never take part in this and we leave it completely to the buyer.

In the event of an account reclaim or loss, you can show evidence that the credentials worked during the inspection phase, and if it doesn't anymore after the sale, then you can easily show a comparison. Even with insurance bought, we still require users to validate their claim.

Our staff replied to you but was unable to provide anything more as this is already closed. In case you have other questions, please reply back to your ticket thread or here so we can assist you.

Best,
Richard