From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.4 stars from 3,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
Waiting for 48 hours to get my payment verified. They take your money and them fade away as nobody has ever replied any of my emails or anything. 0 Customer support, 0 explanation on why is my payment taking so long to get approved, even though the money is already transferred to them. Don't recommend, I feel Scammed without any replies from them.
I've only made two purchases from this website and both accounts were hacked back by someone. The second purchase I made sure to purchase "insurance" but after sending three emails with evidence and getting back automated emails each time I can comfortably say they do not care and that I was sold fake insurance. Please please do not buy from this website.
Hello Samuel,
Thank you for posting your sentiments about your transaction. I was able to check on the order ID you provided and though it was purchased with insurance, as per policy we still require users to send compelling proof in order to enact the refund/replacement. I consulted the support team and asked them to look at all angles with regards to the case, but we did not receive decisive evidence from you to narrow down the seller as the one at fault.
If you have any further questions or concerns, please use the Q&A form here or email support@playerauctions.zendesk.com, Samuel.
Best,
Richard
100% real website with no scam and marvellous customer support system. Everyone should try this website.
Thank you for the very kind feedback, Imran! We're really grateful for this. :)
Tried buying gold multiple times on PA and every time I got a payment verification failure and a charge to my bank account. I checked my PA account information and it is all 100% correct. Why is my card failing to go through?
Hello Grant,
Visa payments on the site should be fine. Your payment may be declined because the name on your Visa account may be different; it needs to match the name on your PlayerAuctions account. Please double check on this to be absolutely sure. Sorry for any inconveniences this has caused.
Best regards,
Richard
So many deals done with them, kept the transactions safe for both sides and guaranteed a refund if not given the currency.
Thank you so much for the kind feedback, Abood! Much appreciated. :)
Payment is fairly simple if you use crypto. This is the second time I have made a trade on playerauctions.
Thank you so much for the positive feedback, Eeswa! Hope you enjoy your purchases. :D
Service was easy to use, and provided simple and effective means of getting what I was looking for. I would recommend this to anyone.
I went through no troubles at all when buying from this website. This is a very quick and efficient process.
Terrible support system - I attempted to use this website to cash-out some virtual GP and was struck with issues after issues trying to change my cashout method. It had been set to paypal 2 years prior when I used the website - and now they do not offer paypal. They will do anything to get out of paying people - making it as impossible as they can. As other issues below were stating it is too big of a hassle to purchase or sell items to be worth it. You MAY potentially get scammed of your money
Until they resolve their support team and set up a proper selling system I will no longer be using this website.
Hello Justin,
I received your concern through our TrustPilot account and via our ticketing system. I am now in the process of resolving this, and I just sent you a reply to your ticket. Could you please check on it? I'll see to it that you get disbursed soon, and there won't be any need to close your account for good.
Best,
Richard
Within 5 minutes, my bank was charged, and they said failed transaction. Now I have to spend time disputing the charges
Hello, CS,
I'm sorry for the inconvenience. There won't be any need to file a dispute from your end, and if you decide to file for a chargeback case, our team will have to close your PA account permanently. The refund will be automatically returned to you in 2-5 business days and for convenience, this actually happens faster than filing a dispute/chargeback case.
Your payment was declined because your PA account information may be incomplete or inaccurate. Your PA registered real name should also match the name in your payment account. Please double-check this. Alternatively, you may want to use BTC as your payment, as that method is readily accepted by our system.
Best,
Richard
I've been charged but payment failed on their website.
Both time! For transaction n° ******* and n° *******.
So I just have been contacted by NETELLER and they send the money to PlayerAuctions...
" Please contact the merchant and request them to search their system with the following reference numbers: 1. F4a8922a-0e02-4643-ae88-4a9b3a8a7896 and 2. B45cf033-fe7d-4b97-a169-ae5db6be3cf4 Kind regards, Dragomir NETELLER Team "
And PA telling me I will get refund.
Hello Victoria,
I was able to track your ticket and I have provided our finance staff your reference IDs. Richard here — I also saw your TrustPilot and Sythe messages. Your refund is already underway but it can only be processed by next week; I am sincerely sorry for all the trouble.
Best,
Richard
Tried to buy two league of legends accounts, went through the payment process, payment declined, and was charged anyway. Proof following:
https://i.imgur.com/bFmxeuK.jpg
https://i.imgur.com/wXlcPu6.jpg
https://i.imgur.com/SDn6aNd.jpg
Still waiting to hear back from support. If I get a reply and either the accounts I purchased or reimbursement, I will delete this review and leave a better one. If you're reading this, nothing of the sort occurred and I'm assuming I've been scammed for $12.09.
Hello Zeal,
I'm terribly sorry for the confusion. Your refund for both orders are already processed, and our staff has already responded about it in ticket 375253. Please anticipate for the refund sometime next week, since we do not process refunds or disbursements during weekends. I'll be here if you need me — please use the Q&A form if you have other concerns.
Best,
Richard
Thank you very much for the coins. The best trade ever. Next time I am buying more from your website. Thanks again
Thank you so much for the kind feedback, Sanjay! Hope you enjoy your new stock of coins. :D
Terrible customer service, it should not take over an hour to buy something online. Will never be back again.
Hello Yuwei,
Our order processing may take up to 3 hours, and that includes the signup process already as well as the verification/security check being done by our team. I was able to see the logs for this and you canceled after an hour; if you decide to use the platform again, I'd like to ask you to set your expectations with what I said earlier.
Please write to us at support@playerauctions.zendesk.com in case you have any other questions.
Best,
Richard
Purchased an OSRS account for 250 USD and 200m GP at. 65/M Had access to the account for 3 months, then the account got locked, and stolen from PoloR32. I am Unable to reopen a dispute once the previous one was mutually withdrawn, there is no customer support, this site is full of scammers, DO NOT SPEND YOUR MONEY HERE!
Even after contacting playerauctions, they have no given me any credit, or refund, nor' have they contacted the seller to tell him to refund me, this whole site needs to be shut down!
Hello William,
I was able to check on your case and unfortunately, our team did not receive compelling evidence from you. Even if insurance was bought for an order, we still require buyers to send substantial proof to validate their claim, as stated in the disclaimer when including insurance on orders: https://i.imgur.com/xuvAhYo.png
If you have more questions, please write back to your ticket thread.
Best,
Richard
Warning
Very difficult to do business with
Got this email seconds after they charged my credit card
"We regret to inform you that your payment to PlayerAuctions has been declined.
If you wish to place another order, we advise you to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.
Thank you for your understanding.
Regards,
PlayerAuctions Payments Compliance "
Sent in-game ticket and no response
Edit for response:
Let's not be dishonest you claim you responded in 5 min to my ticket? I have screenshot it took close to 24 hours
Lying does not help your cause and looks very decitful
Hello Marco,
One of our agents sent you a message about this again, and you may have forgotten to quote this part:
-----
"The payment has been released or voided at our end when the order was failed. Usually it takes 5 business days to receive funds in your account. In rare cases, if it doesn't still reflect in your account after 7 days especially if the payment was paid via credit card, please contact your bank. Rest assured that your payment has been released and you will be refunded for the transaction."
-----
As stated there, this will be refunded back to you in 5+ business days and this clarifies that the funds were indeed accepted by our system — rest assured that your money will indeed be returned.
Your tickets were responded to by our agents within 3 minutes, it's on ticket #374531, I checked just now. Please reply back there if you have any other questions.
Best regards,
Richard
I have had 81 successful purchases up till today I made a purchase and of course they make me go through verifying myself I send them countless screenshots of banking info and they keep telling me its to pixelated send it in higher definition, I'm on a ******* build kit computer on 3 monitors so I unplug all but 1 because they only take screenshots and they keep saying its to pixelated, if they can't $#*!ing review screenshots properly then how can they handle your money, also they double charged me for one order and now I have to wait till they decide to refund it. A bunch of idiots. Id give it 0 stars if possible annoying as hell
Hello Sean,
I'm sorry you had to eventually cancel the order and request deletion of your account. We maintain this process of asking customers for clear copies of their scanned documents because pixelation on the files could mean they were manipulated through programs. This, of course, may not have been your direct intent, but to keep things consistent across the board, we enact the policy on each and every verification process we do. It's a one-time process and once it's done, there shouldn't be any need to do it again.
Your refund on any or all canceled orders will be processed automatically.
Sorry to see you go and if there's anything I can help with in the future, please use the Q&A here for a convenient means to get in touch with me about any concern.
Best,
Richard
Never have to worry about chargebacks or getting scammed. Very safe for buyers AND sellers! Also very fast delivery.
Thanks a lot for the kind feedback, Mike! Much appreciated. :)
I mean the site works well but the moment you have an issue and try contact their support team to get your money back after receiving nothing from the seller you will get no reply... it's one week away from being a month since i posted my support ticket and still not a response sadly i can't recommend this website due to the bad support although the site itself operates quick if you get scammed or anything expect no response or help... even as someone who has purchased frequently on the site... recommend checking elsewhere
Hello Brandon,
I'm terribly sorry you were unable to get replies from our staff. For cases like these, it's always best to go ahead and cancel the order, and this is also the reason why we make it available right off the bat. As for receiving gold in the wrong server, we recommend buyers and sellers to talk it out before the order is placed, because once the order goes through, it's usually final because the system assumes the buyer is completely aware of the service/gold he purchased, and also to make it fair to the seller.
If you have any other questions, please write back to your ticket thread so our staff can help you out.
Best,
Richard
I've tried everything i possibly can to give this company my money for an account for 3 weeks now. Followed all of their compliance guidelines, opened multiple accounts JUST FOR THIS WEBSITE in which all payments for the account were denied. I sent them a detailed message stating what the issue was and they just tell me to use the cryptocurrency (which i just opened 3 different accounts all of which are approved by their website) to prevent this in the future. I'm not sure how people are supposed to be able to make purchases if the company won't take their money. I will be searching for a different middleman company that is a little more willing to accept my money.
Hello Stephan,
Thank you for sharing your thoughts and I'm sorry for the frustration you had. I was able to check and it seems your account information is in order. Your payment isn't going through most likely due to any of the following reasons:
1.) You were unable to check and reply back to the verification request we sent you via email; this one is sent to the email address associated with your payment account, which could be different to the email address associated with your PlayerAuctions account.
2.) Your payment account has a different name compared to the name in your PlayerAuctions account. You will need to use a payment account that has the exact name as the one in your PlayerAuctions account, or if you're using an incorrect name on your PA account, you may email trust@playerauctions.zendesk.com to request for a name change.
I'm sorry to see you go, but if you decide to give our site a try again, I would be more than happy to assist you all the way through. Please use the Q&A form here to get in touch with me about that.
Best regards,
Richard
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lucas,
I am terribly sorry, but the payment for the order has bugged out. We have now canceled it and I'm asking the finance team if they could issue a coupon (this is only possible if the funds are already with us). While we wait for that, can you please edit the review and include the BTC refund address?
Thank you in advance.
Best,
Richard