Kyle A.’s Reviews of PlayerAuctions & more

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9/29/19

I purchased an OSRS account for $229 as it was fully quested and was sold my a seller I have dealed with in the past. When I attempted to purchase the account with card, I was declined and when I contacted my card company, they said there was nothing stoping me from purchasing from the website. So I decided to pay using gocoin as I had enough in bitcoin to purchase the account. After sending the bitcoin, it still shows that the payment is pending, and the only option it gives is to pay again. The bitcoin already left my wallet and I have the screenshots showing it was sent to their wallet address. I emailed all of this to support and nothing has been done, Only reply I got was to cancel the order. Which I did and I have yet to get my bitcoin back. I have msged support 2 more times with no reply.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Support T. – PlayerAuctions Rep Over a year old

Hello there, Kyle,

I'm sorry about the hassle; rest assured that you will get your refund, and I'll make sure of that. It's possible that the time lapsed during verification of your BTC payment.

I wrote to you on ticket 305846, could you please reply back there with the BTC address? I'll forward it to our finance team so the funds can be sent back to you ASAP. I look forward to your reply there, Kyle.

Best regards,
Richard