From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.3 stars from 3,085 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 1st among Virtual Goods sites.
I'm a South Korean and I live in Guam. I wanted to make a trade with my Guam Debit card and they ask me my Selfie with me holding my ID, Scan of my ID, Scan of my debit card, and a screenshot of my Paypal transaction. So I gave them all the requirements and it took over 2 hours :D AND still could't make a trade because my address and phone number were old ones before I moved to Guam. AND I couldn't access to my old phone number because I don't have it! How ridiculous, stupid, and inefficient the whole process is... Don't ever use this web site, takes forever to get help and you will only experience the worst here
Just got an email that I lost the dispute. As always the scammer won. I should've look at the review before I buy runescape account. In the dispute the scammer wrote three sentences that I resold the account without proof and he won. While I provide strong points and screenshots. I am really angry I was their customer back in 2014 while this scammer created his account on 2016. To all the new buyer, DO NOT BUY INSURANCE IT DOESN'T HELP. I bought one for $30 and I still lost the dispute. Like hell does it even do. Right now I can say playerauction is a farm fest for runescape seller if you know what I mean.
Hello there, Ken,
We're very sorry about this experience. We have sent you a PM, informing you that we have now reopened this case, and we will work to find a resolution for you. Contrary to what you said, the insurance helps out a lot --- and our PM aims to explain that.
Again, our sincerest apologies. Please look forward to our second PM to you which will most likely contain our resolution for this case.
Kind regards,
Richard
Everything from the design of the website to the content it has is great. Really cool website. I already recomended PA to some friends to buy and sell stuff from whatever game they want.
Nice site, no soucis delivery fast, i approuve this (sorry for my english, im not english speaker)
They provide excellent service, with great security, thank you very much, and whenever I had to contact the support, they were very polite and efficient!
I've been a customer for years. Only sold before. I made a purchase for eve online. It was bigger. 400 bucks.
I got caught for verification. Sure, not a big deal I can provide whatever they want easily enough, being I'm me.
More than a dozen emails, multiple forms filled out, pictures of me and my ID, credit card etc and they still kept asking for the information. Once I got irritated they claimed to be sorry for the inconvenience then stopped responding.
Every time I provided the info again and again, they'd ask for it again, which I would do yet again and ask for clairification.
Example, my ID needed to be readable and have the expiry date on it. It was clear, any clearer i'd be shoving it down their throat. One of the emails I had taken a screenshot and drew circles around the area... They still sent an email back saying thanks for the email we need this...
It got to the point where I said if you're not going to do this then shut down my account and i'll go elsewhere. I offered a picture of my ID giving them the finger, maybe I could do one with my $#*! and ID since they seem incompetent for simple tasks...
Either way, avoid these guys like the plague. There are other services out there that are much less of a headache and have the capacity to do the job.
Hello there, Jerry,
Thanks for sharing your experience with using our services. I'm very sorry that you found it frustrating and as per checking, I found out you had to cancel it. I'm really sorry if it seemed like a waste of your time, it wasn't our intention to make the process difficult for you.
As you've said, it was your first time buying (whether for the for the first time ever or the first in a long while) and the reason for the meticulous verification process is for us to establish that it's actually you who is placing the order. We've had instances before where the account was accessed by another person and an order was placed without the user's knowledge, and we're just trying to avoid that. Also, the payment for this is a large sum, so we really have to increase our security.
I sincerely apologize for the experience you had to go through. If you decide to use our services again, please let us know by replying to my private message to you so we can work from our end to make your next purchase as hassle-free as possible.
Best regards,
Richard
Everyone that i have bought things off on this site have always been on time always messaged me if there busy or not and always been so friendly i would recommend this site to anyone
Ok, so I out in all my details and everything, I was new to the site trying to buy Hearthstone accounts, I didn't even want a warranty but it didn't let me have the choice. Ok So I bought the account which said 385 Golden in the title which generally means golden cards, not gold. The word "Golden" isn't meant for gold. I payed warranty for no reason. I would like to have a full refund of atleast $13(Thing bought and warranty)
Hi there, John,
I sent you a PM for more details regarding this issue. We're very sorry but insurance purchases are irreversible, and there is indeed an option to select "None" allowing you to buy the account without it. However, we strongly suggest that you have an insurance package. In case there is a problem or reclamation issue, you only need to prove that the seller reclaimed it and you will be guaranteed a refund.
In case there is a discrepancy with the actual account you got versus the offer text, please feel free to include it in the dispute you filed so our team can be informed about it; if you can, kindly include screenshots as attachments. Please write back to us in case you need further help or have questions about this.
Kind regards,
Richard
Whether it's game accounts, gold, boost, you name it!, they are the frontrunners of safe trading. Highly recommend them!
This site is top notch! I been using Playerauctions for years and have not had any issues. Safe, secure and straightforward. No other site can compare to this one and they even offer account insurance!
Ignoreing all emails!
They are ignoring all my emails!,
Can't use paypal anymore they told me to use "Bitcoin", what they don't understand is 99% of the world don't want to use bitcoin...
I used to use paypal perfectly fine, but now I can't... they refuse to help me out... my payments keep failing...
They also refuse to remove any account details!
---
Under the new Eu online protection laws, and data protection I requested my information be removed, they refused!
No point in me having an account with a f**king site, that only allows people to use "Fake bitcoin" now...
Hello there, Stephen,
We have sent you a private message explaining the insurance for order 3260214. This has long been refunded back to you last October19,2017. Our insurance only covers for the account as stated in our website and policy, and we cannot cover for the GP you invested. We're sorry for the inconvenience, Stephen, but this order is fully resolved. If you have other questions, please let me know.
Kind regards,
Richard
If you do get scammed you better have a bunch of evidence, screenshots and recordings, logs and so on. Otherwise your going to have one hell of a time getting a refund.
Hi there, Cody,
We'd like to let you know that we have fully resolved this case.
We have removed your account from suspended status and reinstated it. Moreover, we have refunded you the order as well. We have sent you a PM here, as well as replies to your EpicNPC and Sythe forum posts. We'd like to sincerely apologize for all the inconveniences that you had to go through; Please let us know if there is anything else that we can help you with and we would be happy to assist.
Kind regards,
Richard
I was looking to buy a gaming account for a while, I decided to try these guys against my better judgment. I purchased from a reputable seller with many positive reviews. Within 72 hours the account I purchased had been locked, the seller said he was 'looking into it' and asked for personal information regarding the account and did not disclose any more information. I put in a dispute in PayPal and my account was suspended ( which is according to playerauctions TOS) all I wanted was my money back and to never deal with these shady * again. Would not recommend, never got my money back and the account is still suspended so I can't access information about the account I had 'purchased' even with their added 'account recovery protection.' All I wanted was my money back and to never look back but the company wouldn't do that. Terrible service. Do not trust.
*Language redacted by admin
Hi there, Evan,
We sent you a private message about this. I'd like to sincerely apologize for your experience, and I would like to help you with this. As per checking, there is already a chargeback case filed on your payment option's end. As per policy, we prohibit that because it eliminates our mediation process which is part of our offering as a middleman service. In case you are able to reverse that, please let us know by writing back here so we can reopen your case for a resolution. Thank you in advance.
Best regards,
Richard
Their system prevents fraud and scam with money back guarantee if the seller does not comply with their promises.
I bought an expensive item for pubg ( i know right) and the seller failed to send the item however playerauctions still took the payment and claimed it as delivered. I sent many help requests and even messaged the seller personally. I received no help and the seller just ignored me. AVOID THIS WEBSITE
Hi there, Dan,
We have been monitoring your case since we have sent you a PM here, and we were able to see that you've acknowledged receiving the item that was sent by our staff. I'm really happy to hear that this has been resolved for you. In case we missed anything or if you need further help, please do not hesitate to write back here.
Kind regards,
Richard
The site only ensures your items are delivered as described. If a seller decides to dispute a transaction with their bank, they can do so and PlayerAuctions will NOT punish them nor refund you in any way.
This is just one of many claims they make that they don't live up to.
I suggest you avoid using this website 100%, unless you want to be scammed.
Hi there, Alvaro,
We have sent you a PM regarding this issue/order. I'd like to sincerely apologize for your experience with your purchase. As stated by our agent, I'm sorry but we cannot cover for item deletions done by the game publisher. Your seller even made an effort to replace it, and moreover the other half of the order stayed with you, proving that the order was successfully processed.
If you have other questions or concerns, please feel free to write back to us, and we'll be happy to help.
Best regards,
Richard
I bought an account from here, at first i thought this account was sold once and the seller tried to sell it one more time. After that, their manager told me the first sale was never completed. So i feel ok just for now.
Still, this website should work more getting buyer protected after the purchase.
Hello there, Weilun,
We've thoroughly checked your ticket and case, and we found out that the offer link you shared was never made into an order for your account. For more details, we've sent you a PM about it. Just in case it was made into an order, it will also not be accepted by our system since it will be detected as a duplicate. Could you possibly have mixed up the two orders?
And we absolutely abhor scammers; We make an active effort to ban them outright once we find out they're breaking our rules and policies.
In case you have other concerns or questions, please let us know, Weilun.
Best regards,
Richard
I have bought multiple items from multiple sellers, never had a problem, 99.9% are delivered within 24 hours with about half being delivered in 2-4 hours.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, Junhyun,
I sincerely apologize for the difficult process you had to go through in verifying your order. In our desire to strengthen our security, we sometimes inadvertently make the process a little more difficult for our users. The reason for this is because some users mask their identity by making their location as confusing as possible; clearly, this isn't your case, but to establish the integrity of an order, we have to go through the process as it's the most surefire way of making sure everything is in order.
I sent you a PM, and I'd like to offer any assistance that I can in order to make your next purchase convenient and as hassle-free as possible. Again, our sincerest apologies.
Kind regards,
Richard