From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.3 stars from 3,085 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 1st among Virtual Goods sites.
They dont let you get your item before 6 hours. I waited 6 hours before i just contacted customer help and they corrected their system. Either its that long of a wait time, or people working on playerauctions are just really lazy / bad. Would not recommend.
If you dont buy a insurrance per trade which costs for example for an 25$ purchase like 7$ extra, then they don't help you if you got scammed by a seller on their site.
No help at all, you totally rely on the seller.
And paying 30-25% of the total price as an additional insurrance is bull$#*!.
Cannot recommend
After complaining to their support, they did nothing. After writing a review here the reviewed the case and they gave me a Promocode for their site so I could buy another item for nearly the same amount. I only fear that that account will have the same problem in some weeks. Lets see.
Hello That,
We've sent your a PM regarding the case on Order ID 3311573 and we thought that this case needs to be reopened. Please note that the insurance is only an added protection to your account and if you didn't purchase an insurance we will still be of help. Rest assure that this will be checked again and provide any resolution.
We apologize for the inconvenience that this has caused you.
Regards,
Krys
Been at it for over two weeks now trying to be paid through PayPal. Same story. A carbon copy response that the payment was declined. And you won't be informed of this unless you actually open a ticket and ask.
I checked my Paypal account. I've contacted Paypal. The account is fine. And there is NO indication of an attempted payment from PlayerAuctions.
So now, I've setup an account with Skrill to try getting paid through them. Player Auctions may be an okay place to purchase goods and services. But I will definitely avoid using it as a seller.
Hello Joseph,
We apologize for the inconvenience that this has caused you.
I am positive that you'll be receiving your payment soonest and we'd be glad to assist you on making it happen. I sent you a PM on what we can do to get this sorted as soon as possible. I know how much this concerns to you that is why I am here to help you until this gets sorted.
We appreciate all your effort in contacting us.
Regards,
Krys
So yesterday i have spent $10 to buy platinum for warframe accounts, in the next 2 days my platinum that i have paid was refunded, and i was left with a ban in warframe saying that now ill have to payback that platinum which costs $40, do not trust playerauctions in any way, the most reviews are before people being scammed, everything on this website is a scam. I sent in a report with all the evidence, the pictures showing what happend, i legit have all the proof, when i wanted to go back to my order history i was unable to go back to my orders and see if i got my money back. Its ridiculous do not trust this site please. You will regret if you're willing to buy anything from this website.
Hello there, Evaldas,
We're very sorry for what happened to your Platinum purchase. I understand this is very frustrating for you, however PlayerAuctions cannot account for deletions/suspensions initiated by the game publisher as per our policy. I've checked on your account and I see that you've filed a chargeback on your payment option. This is prohibited in our system, as chargebacks completely eliminate our process and mediation which are required to fully evaluate a case for the fairness of both buyer and seller. Due to this, we had to suspend your account. In case you decide to reverse the chargeback case, please let us know so we can continue working on your case, and we will do our best to find an amenable resolution for you.
Best regards,
Richard
Do you want a company that doesn't respond to your emails on time?
Use playerauctions.
Do you want a company that denys your payment and questions your identity even when everything is there?
Use playerauctions
Do you want a company that searches your account information, identity, drivers license, credit card and debit numbers, over 10$?
Use playerauctions
Simply put, the product is good, but the support service is the worst I have ever used. They ignore you, refuse to answer questions, don't trust their customers at all and treat a $10 dollar purchase like you are buying house. Stay away, terrible system. The kind of company that makes you beyond stressed.
Hello there, Billy,
We'd like to sincerely apologize for your experience with PlayerAuctions. First off, I'd like to let you know that we have fully refunded your payment; I sent you a PM that includes the transaction ID for your reference. As for the verification, it is our policy to know our customers as a twofold process: 1) in principle, and 2) for your security. In the event that your account gets accessed by another person, we have information to fall back to that fully establishes the true owner of the account. Moreover, we deal with real world payment and we take our security for that very seriously --- I hope you will understand. As for the delays in replies, I sincerely apologize for that and we will do our best to improve our response time moving forward.
Please let us know if you have other questions and concerns, and we will be more than happy to help you.
Kind regards,
Richard
I've been waiting days over the allotted time frame for a disbursement (sold my wow account). I e-mailed support, got a few responses such as "wait until... X/XX/"). Now that the time has passed and my funds are not in my PayPal from selling, I get no response back.
Hello there, Martin,
Good news; This has now been fully resolved and as per checking, the payment was already sent to you more than 24 hours ago. The reason for the delay is due to your PayPal account needing verification. Without that, the payment bounced back to us. One of our agents got your confirmation and released the payment back on queue. We're very sorry for the inconvenience and for the delayed responses. I have sent you a PM about this for more details. Please message again if there's anything we can help you with; we'd be more than happy to oblige.
Kind regards,
Richard
Having a 3rd party when dealing in the virtual buying and selling marketplace really makes the experience so much better. They have a reasonable price for their service and I haven't had any problems with the site at all in the 4 years I've been dealing in Virtual Accounts.
A++++ in my book
I had to contact support due to outdated account info, everything was resolved in 3 e-mails and 1 phone call (please work on your call quality I could hardly understand what a person from support was telling me). As for site itself they charge a bit too high comission in my opinion, and there should be some e-mail notification when offer is bought but before payment (scared me a bit when I couldn't find my offer and it was reserved due to being before payment) overall 4/5 is a fair rating.
Best trading site, love the people, always good support, never got scammed. Dont be dumb and get scammed if the offer is too good dont accept it..
I just used this site 2 days ago. Placed 2 orders. Both sellers failed to respond AT ALL. I canceled the order to start refund process. They tell me to wait 72 hours. STAY AWAY FROM THIS SITE AT ALL COSTS... I BELIEVE ANY POSITIVE REVIEWS COMES FROM THE SUPPORT ENGINEERS AT THE SITE. YOU WILL BE GREATLY DISAPPOINTED. STAY AWAY IT IS A TOTAL SCAM. AND SHAM. AND YOU WILL END UP WAITING FOR DAYS OR WEEKS TO SAVE 20$. SUPPORT STOP RESPONDING TO ME. I HAVE NO IDEA THE STATUS OF MY ORDERS OR MY MONEY... USE THIS SITE IF YOU WANT TO HAND OVER YOUR MONEY TO CHARITY... SELLERS ARE NON-RESPONSIVE. SUPPORT IS NON-RESPONSIVE..
Hi there, Travis,
We're very sorry for the inconvenience. Good news, though. Your refund is on track today and you should get it soon; I sent you a PM about this, Travis.
In case you have other concerns or questions, please write back to us anytime.
Kind regards,
Richard
The safest, fastest, easiest way to get what you want and need for all your gaming addictions. I use paypal and it makes it 100x easier to get the currency of my current game im playing.
I have been using it for months and no complaint. There is a slight issue with the dealers selling the goods on the site because of time differences.
No matter how many times I think that buying an account from this site will work, I always get scammed. I have contacted my bank to dispute the charges and have never lost with this site, because they are not a trusted seller. I would not recommend using it.
Hello there, Rumad,
We're very sorry for your experience with using our website. We are now in the process of reopening and re-investigating your case for a resolution. For now, please hold off or cancel your chargeback case with the payment option as that constitutes to account suspension as per our policy, and we wouldn't be able to process your case. Once we have any updates on this, I will let you know through PM.
Kind regards,
Richard
No matter how many time i provide my "payment receipt" i get told to submit it even though i follow their request each time! I don't know how many time i have to give them my paypal screenshot with the exact page of what they want but this is ridiculous. Went to PlayerAuctions Help Center to see if i could get any help, but they only redirect me back to the email support telling me to follow their request even though i did not even get another email back from the email support after my last reply and i told them the issue.
Hi Charlie,
I am sorry for the inconvenience that this may have caused you, but I assure you that our Compliance team just want to get a good screenshot with all the details they'll need. Anyway, we sent you a PM. Please check on it as soon as you can.
Regards,
Krys
Playerauction is very good for trading account.
Very fast, secure, and you can get insurance.
Nice communication with sellers
Highly recommended
This site is amazing, fast delivery with "instant delivery" feature. Its so difficult to sell my item to different country cause the time difference. Buy with instant delivery i can relax while someone buying my account. But there is some bug like when i want to create an offer, a fill all the detail and when i'm done, click create, it all blank and i have to refill all the detail again. Its lil bit annoying. Hope PA can fix the bug^_^
Over the past few months I have racked up a few purchases on Player Auctions and to be honest its the safest and easiest site I have come across and its the only one I use now.
All the sellers have been great and if I have had any issues I can cancel my order and get a full refund its another reason to use Playerauction.com
Best site ever, fast, cheap, amazingly legit i reccommend 11/10, the customer support is also very fast and great!
I had my Old school runescape account recovered after 4 months and i gave evidence and provided pictures! On top of this, 3 other buyers from that seller reported their account got recovered as well. The seller said nothing in response so I'm thinking "hey I should receive a refund since I gave proof and the seller didnt even respond. Short story is I did not receive a refund and now I cannot do anything else to get my money back. Site is legit but the sellers will screw you over in a heartbeat STAY AWAY!
Hello there, Jeremy,
We have sent you a private message about this, and just to confirm with you, we've received your latest reply. Thank you so much for extending your patience and allowing us to re-evaluate the case. We are now in the process of finding a resolution for this, and we will be in touch with you until we are able to fully resolve this. Again, our sincerest apologies for the inconvenience, Jeremy.
Kind regards,
Richard
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eskil,
I know that this has already caused you inconvenience and we apologize to that. I sent you a PM explaining the issue and have given an advise if ever this happen again on your future purchases.No worries, we are continuously making an improvement when it comes to our support team's response time.
Best,
Krys