From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.3 stars from 3,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 1st among Virtual Goods sites.
So a few weeks ago I bought an Overwatch account that was Grandmaster, so that I could have a spare on hand. Now a few days ago I get this email from Blizzard saying that the account was cheated on, and that they detected that it was most likely a purchased account from a boosting site (obviously they were spot on here.)
I try to contact the seller via Discord (he had added me when originally selling it)... no response
I set up a dispute on the website, and include all ban reports and emails from Blizzard, seller has not responded and provided no counter evidence.
Now I escalated the dispute and the support team of Playerauctions keeps sending me the same stock copy-and-pasted response of "blah blah blah we didn't rule in your favor blah blah blah (bear in mind I have received about 4 of these emails and it is literally a copy and paste, but it is from different help representatives each time... nice)
They do not help me to tell me what I need to do for a favorable ruling, they do not tell me what evidence will help, and most of all what is the most frustrating is... THE SELLER PROBABLY HAS NO IDEA THIS DISPUTE IS EVEN HAPPENING... YET THEY STILL RULE IN HIS FAVOR.
Okay sorry for the rant, but because of this horrible customer service, it is quite clear I will never be using this site again. What's even worse is I spent the extra money for the account protection or whatever, and it clearly has not done anything, I would AT LEAST like a refund for this, as clearly it has done nothing for me.
I just can't believe how useless their support is being, and won't even give me a human interaction response... STAY AWAY FROM THIS SITE!
P.S. This was a rant so I didn't quite state everything with the best of clarity... if I could make anything easier to understand, just let me know.
La mejor tienda web he tenido una experiencia agradable y satisfactoria. Seguiré en ella. Tiene las mejores juegos y precios y varios formas de pagos es genial.
I bought a runescape account from playerauctions a few months back with insurance and it got recovered. I had my email registered to the account, so the only person who could of have recovered it was the seller using his IP adress & payment IDs. I made a dispute on the site and they flat out declared it to the favor of the seller with no explanation. Contacted support many times and they avoided my questions and were not helpful at all. I did not get any sort of refund even though i had insurance. I will not be using playerauctions again after this experience.
Hi there, Mark,
Sorry to hear about what happened with your Runescape OS account purchase. I understand this can be frustrating but I'd like to explain the process. When something like this happens, a dispute is escalated by the buyer and during this dispute process, the buyer is required to submit compelling evidence to prove that the game account was reclaimed. The evidence our team would like to see is an email screenshot from the game publisher telling the buyer that the account was reclaimed or recovered by the previous owner. There can be variants to this, but it revolves around this idea. Upon checking, I also found out that you filed a chargeback case on your payment option and unfortunately, we have to suspend cases like these as chargeback cases preclude us from offering support and it totally eliminates the mediation process we have in place.
I will send you a PM to establish communication and in case you decide to reverse the chargeback case, please let me know so I can offer to find a compromise for your case here in SiteJabber.
Kind regards,
Richard
Site and trasaction is slow, but the order made it through with little frustration. Be careful and always buy only from trusted sellers.
Great site easy to buy and sell all types of games. I love the quick and easy usage of the site. I will use over and over again.
Have had to place two different orders, had to cancel first order because it was stuck at verification despite all instructions being followed and am yet to receive a refund for this attempted purchase, created a new order and now I'm back at square 0, having payed twice as much as intended just to receive nothing, would not recommend, doesn't work properly and receive uninformative automated responses which just make the experience even more frustrating.
Hi,
I apologize for what happened and I'd be glad to explain the delay with payment verification The secure order verification process is often completed within minutes. In some cases when the volume is high, it may take longer. Since they're handling payments, they are carefully reviewing orders to avoid fraudulent transactions. I sent you a private mesage with more information about your concern.
The other order that you are talking to has already been refunded. We appreciate your patience and understanding.
Regards,
Krys
I attempted to buy csgo 2 times, one account with it on it, and a cd key, the account seller had 2000 reviews and 4 star feedback, and the cdkey seller had ******* reviews at 5 stars, BOTH failed to give me a functioning account or cdkey, absolutely appalling..
Hi Jordie,
We're so sorry for the inconvenience that this has caused you. I checked this order and I found out that the seller already sent a replacement for CD keys you orders and the dispute you filed is now closed. I sent you a private message here for more information, please check on it as soon as possible.
We appreciate your understanding.
Regards,
Krys
No problems, fast and friendly. These guys been around for years and still doing it right. If you are looking to buy or sale do it here!
You must buy only trusted sellers. Some guys can be bad communication.
Search for good one. They will be guarantee
Hello there, Cihan,
I'm happy to let you know that we worked out a resolution for you on this case. I have sent you a private message about it. Please check on it if you could. Sorry for the inconvenience that you had to go through with this order.
Hope you have an amazing New Year's Day!
Kind regards,
Richard
Less than average in support in every way possible. I was kicking back and forth to different department. Supervisor is no special either. I was ignored in one one important aspect which is about seller scamming.
Hello there, Paul,
I'm very sorry for the inconvenience you experienced. I checked, and the refund for this has already been processed. You should get it very soon, if not yet. Our process requires us to explore every angle in a case, that's why we often have to mediate from several different approaches. We're sorry for taking up your time, but we'd like to state for the record that you have won this case and the refund is already underway.
Kind regards,
Richard
So i sold my account the buyer refunded the money, they cant help because the money left the site, i cant even give the buyer negative rating this is how useless they are.So scammer just do the same u will get free accounts ;)
Hello there, Marcell,
Upon checking the chatlogs, you agreed to provide the buyer his refund and you did not contest it. I'm very sorry but the dispute was closed due to that. We would have never released the buyer's refund outright if you contested it and proved (through screenshots) that you were able to deliver successfully.
Best regards,
Richard
The account that I had purchased from the website was taken back after 1 day and my money still has yet to be given back. Not to mention the website is very laggy.
Hello there, Sean,
I'm very sorry about what happened with your account purchase. Unfortunately, these can happen but rest assured that the case is now in dispute and you'll have ample time to provide feedback and evidences during that. I will send you a PM to establish communications with you, so you'll have a means to contact us for any questions.
Don't worry, even if you lose the dispute and even though you did not buy insurance for this order, I will still provide support here in SiteJabber in the best way that I can. For now, we need to follow through with the dispute and it needs to reach its conclusion until I can enact a second layer of support here.
Kind regards,
Richard
Easy and trustworthy to sell and buy!
Ive sold plenty of accounts that went smoothly, disputes and any issues that may occur during the process are first fixed by the seller and buyer, and if it is not, it gets escalated towards player auctions which do the third person view using the chat logs
Please think twice before you make any purchase from this site.
I purchased twice: the league skins that was send through gifts. The seller had almost 20k good reviews. Everything goes very smoothly in the beginning. They did send your skins(Through the gifting system) and respond everything quickly. So that I wrote down good reviews too.
About a week or two later my skins were refunded. I first thought it was a riot bug so that I submitted a riot game ticket. They told me the transaction that was used to purchase gift were reversed and result my skins being locked again.
After finding out this, I go ahead and went for site support, and until now I have not yet received anything from the site or the seller.
Additionally, the seller that seemed to scam me is still selling items, I tried to reverse my positive review but nothing came up, they still have more than 95% of positive reviews.
I am still waiting for the site to respond to my ticket submitted, I will update any follow-ups on my case.
Hello there, Richard,
I'm very sorry to hear about what happened with this order. As per checking, I found out that your account has been suspended due to filing a chargeback case on your payment. Unfortunately, this is prohibited in our system and as such will result in an account suspension. In case you change your mind about the chargeback and would like to reverse it, please contact PayPal, then let us know about it so I can help find a resolution or compromise for your case; I will send you a PM about it. Sincere apologies for the hassle.
Kind regards,
(Also) Richard
My transaction was completed very quickly and without any fear of scamming. I was reassured by the quick response to any questions I received.
Sorry for any inconvenience but the order ID was in fact: *******
There were two done on the same day, one was refunded and this is where I was getting confused.
Sorry for any inconvenience but as can be seen this still isn't resolved and I still am out of pocket and down an account. The name has been changed to exactly what it was before I bought it which seems more than coincidental and looking through the reviews this seems more than common.
Hi there, Michael,
No worries, that's perfectly fine. We were able to check your order again today, and there is still no dispute raised from your end. To officiate the case, kindly login at PlayerAuctions and under My Account, go to Orders and select order 2843859. In the order page, there should be a Dispute button. Click on that and follow through with the forms. You will be required to provide evidence supporting your claim, and rest assured that regardless of the outcome in your case, we will be here to provide support for you.
Sorry for the inconvenience, but this is our usual process in order to launch your dispute/complaint. If you have questions, please do not hesitate to write back to my PM. Have a good day, Michael.
Best regards,
Richard
I bought an account on May 1st this year, like so many other people here are saying a few months down the line the account was re-claimed, I tried to contact Blizzard but couldn't do anything as they were the old owner of the account.
Battletag changed back to what it was before, friends list not removed yet though, quite the coincidence that the name is precisely what it was before I changed it again however!
Stay away, this seems to be a very very common occurence!
Fast & Reliable! I have bought many various things throughout the playerauctions website. It ranges from gaming accounts to "in game services". Overall, this website, is legit and very reliable. I recommend anyone who is wanting to purchase anything video game related, try out this site! :)
Had a great experience with Player Auctions and will definitely be using them again in the future. Has tools to ensure sellers are trustable and to ensure delivery.
UPDATE: 12/18/2017
I updated rating from 1 to 4.
To be honest, I didn't expect to receive any update or refund for my lost case from PA. As you can read from my previous review below, I lost my dispute against scammer seller regardless of providing my evidence.
After I left my feedback in SiteJabber, I received a response from PA service representative, Richard, surprisingly. I didn't bother at first as I thought that was some sort of cover-up act from PA
Few days after, I actually received a message from Richard (PA service rep) via SiteJabber, with PA store credit that matches my initial purchase + insurance value.
I really appreciate to Richard to bring this case up and resolve my issue regardless of dispute status. Hence I changed my rating from 1 to 4 at this point.
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I purchased account via PlayerAuction about 8 month ago. After 8 month, seller re-claimed account somehow, and so I contacted PlayerAuction for dispute process, as I purchased insurance from PlayerAuction to prevent situations like this.
As always - the scammer won - insurance I purchased from PlayerAuction didn't help at all. I should have looked at the review before I made a purchase for Neverwinter account... Obviously this scammer keeps selling account again and again after reclaiming it. I provided screenshot as an evidence, but it didn't help. Like other buyer already mentioned, DO NOT BUY INSURANCE IT DOESN'T HELP. It's useless.
Hi there, Richard,
We sent you a PM. We'd like to let you know that we are in the process of evaluating this case again, and once we find a good compromise, we will send you a PM here. For now, please give us until next week to sort things out. Sincere apologies for all the hassle that you had to go through.
Best regards,
(Also) Richard
Playerauctions is the best place to trade game online, they have good staff, good seller and good place to learn business...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there, Tim,
Thank you for sharing your thoughts about your experience with your order. And ranting is perfectly fine --- for us it's one of the major reasons of having a SiteJabber account so you guys could share how you feel about our services.
Rest assured that I carry good news at the end of this post, but I'd also like to offer an explanation as to what happened.
I'm very sorry but due to our policy, we cannot cover for accounts suspended by game publishers as that takes precedence over our mediation process. I'd also like to apologize for the emails you've received; in spite of that, I'd like to guarantee you that the team cares about the concerns they receive and mediates on each one according to our process.
I have sent you a private message which contains a compensation for you on this case. I understand that we are no longer able to issue a direct refund, but we hope that the compensation at least makes up for the time you have spent on this case and that with it, at least you'll get something back at PlayerAuctions.
If you have questions or other concerns, please do not hesitate to write back to us through the PM I sent you. Thank you Tim, and have a great day ahead.
Kind regards,
Richard