Richard T.

UPDATE: 12/18/2017
I updated rating from 1 to 4.
To be honest, I didn't expect to receive any update or refund for my lost case from PA. As you can read from my previous review below, I lost my dispute against scammer seller regardless of providing my evidence.

After I left my feedback in SiteJabber, I received a response from PA service representative, Richard, surprisingly. I didn't bother at first as I thought that was some sort of cover-up act from PA

Few days after, I actually received a message from Richard (PA service rep) via SiteJabber, with PA store credit that matches my initial purchase + insurance value.

I really appreciate to Richard to bring this case up and resolve my issue regardless of dispute status. Hence I changed my rating from 1 to 4 at this point.
-----------------------------------------------------------------------

I purchased account via PlayerAuction about 8 month ago. After 8 month, seller re-claimed account somehow, and so I contacted PlayerAuction for dispute process, as I purchased insurance from PlayerAuction to prevent situations like this.

As always - the scammer won - insurance I purchased from PlayerAuction didn't help at all. I should have looked at the review before I made a purchase for Neverwinter account... Obviously this scammer keeps selling account again and again after reclaiming it. I provided screenshot as an evidence, but it didn't help. Like other buyer already mentioned, DO NOT BUY INSURANCE IT DOESN'T HELP. It's useless.