Planet Fitness

I was a PF member for almost a decade. I worked out thousands of times at many locations with numerous workout buddies. For the most part, my endeavors at PF were favorable. I usually found their facilities clean and well equipped. That's exactly why I renewed my black card annually.

Two weeks ago, I was publicly embarrassed by your staff. While standing at the front desk your Assistant General Manager informed me that I have violated PF Personal Training policy and cannot return. Moreover, her elevated voice and gymintimidation caught the attention of other gym members. It was quite embarrassing and made me feel like a Lunk. Without success, I informed her that I was working out with a buddy and not Personal Training. Furthermore, the arrogant associate informed me that PF has a 3 strikes and your out policy on Personal Training. Then, I challenged her to show the evidence. Upon her failure and inability to share documentation, she escalated the situation and completely lost her professionalism.

Afterwards, I shared my misfortunes with my workout buddy and she was astonished by the news. She wanted to return to the gym and vouch for me. But I talked her out of it, due to the unfriendly PF judgment zone.

I wanted to discuss this situation and reached out to the franchise and corporate offices several times. No reply.

This gym (Wentzville Bluff Planet Fitness Location specifically) is an UNSAFE place. Choose any other gym besides this company. They are not trustworthy, nor do they care about safety.

Planet Fitness Elkton, MD contracted with Silver Sneakers to provide free memberships for certain health insurance carriers. I signed up in January. Two months later---while I am in Colorado burying my brother---they called me saying they did not have my correct insurance info. I provided the information. They then left me a message that I had to pay a $39 fee. I called them back saying I would cancel rather than pay the imposed fee. I also told them that instead of charging me a fee, they should be giving everyone a credit for having to deal with the shambles their location was in during their renovation. They proceeded to insist I had to pay them $39 or get a written cancellation to them before the 10th of that month. I was not going to be home in time as my flight home was scheduled for the 9th. A few phone calls later the manager said my membership was cancelled. When my insurance co. Called them, they lied and told them I cancelled because of the renovation mess. Further they lied and stated that they did not attempt to impose a fee.

I travel a lot. I have been to Planet fitness locations all over the country and islands. There is a new location in Long Beach, CA on Pine street. Though polite, I don't think they know the rules. The guy told me that I needed an app to work out. I always just bring my card. Then when I said I had a friend he said I needed the app to allow them to work out. Not only have I gone to many other PF locations and just signed a friend in with no problem, the same night I went to 2 other PF locations and had no trouble with us both being allowed to workout.
In additon, i called the next day and spoke to the manager. He was orginally stating all you need is your card. Then stated that if you bring a friend they need to have their licence. Then he changed his tone and stated that the additional person had to use the app because this is a franshise. Not true.
Just know that this location does not follow the friendly customer first standards that I have been accustomed to from PF normally. They did not treat me like a long standing customer. Compton and Temple City locations were exteremly nice.

I've been going to planet fitness for over a year now and I gotta say it's one of the best gyms out there, and it's Very budget friendly

Unfortunately I have experience the first time a very unhealthy environment and worst customer service experience in my life

Very disappointed, I have been a planet fitness member for past 9 years, travel different states and use the gyms. This middletown Delaware location is a clean gym no doubt but with the worse people relation managment. They have been super racist towards me. I can't speak for the others, but I just moved here and 3 occasion they have stopped me from working out during my workout. Once it was for the phone call I answered when I was on the machine and I understand it was my fault and I accept that. Second time they told me I can't bring a gallon bottle with me while the others around me were using it, the third time I had a small tiny bag with me while the others had it also and they told me to remove the bag. When I pointed out the other bags they told me those string bags are allowed. Every time I walk in the gym they talk about me and eye me the whole time I'm in the gym. They say bye to everyone and when I pass by they don't care to say bye. I confronted the staff talking about me, he replied that he was informing the staff about the incident. I thought planet fitness was a "No CRITIC" "NO JUDGEMENT GYM" all they have been doing is judging me. They mess up my workout and it feels very uncomfortable to come to this gym because of they eye balling me the minute I walk in and leave. I will keep writing reviews on every incident until district manager contacts me. PLANET FITNESS VERY DISAPPOINTED I spoke to my community regarding my experience and most of them switched to YMCA because of this behavior. MMGMT IS THE ISSUE

Our city(Twin Falls, ID) just got a Planet Fitness this last November (2019). The first month was a free trial, free membership for the first month. When December came along I found out I was Pregnant, and cancelled my Membership with associate, Amanda, the 10th of December. I was charged the 17th of December, 2019, my last/first black card membership fee. Here come the first of 2020, I get charged $41.34. I called to try and get this charge resolved, for 6 days now, and was told by Amanda (The associate) that SHE was the Manager and that she was getting my refund as we spoke on the phone, and I let her know I'd be off work in an hour to sign paper work. I get to our planet fitness location and I was informed she was not the manager and that the actual manager keeps calling in sick. It is now the 7th of January 2020 and I still haven't talked to a proper manager nor received a refund for a membership I didn't use. I'm hoping to get this resolved today, if it doesn't I will need contact with corporate and will be going to the bank for fraud. Be cautious of your membership, and the deceiving associates that come with it!

They're okay. They charge too much. Very judged mental place to go to. But have a lot of different options for working out.

This company will took money out of your checking accounts without your knowledge.
It should be banned in canada and sue for flatulence.

I've been a member of pf planet fitness since 2013. Since then, I've been a member at 3 locations. The East New York location in Brooklyn has been the most distressing experience in my 33 years of existence. Why?
1. Poor data management
2. Inconsistent quality of customer service
3. Decentralized administration of the planet fitness corporation

Let's delve in.

1. Planet Fitness lost my banking information not once, not twice, but 4 times in the past year. Every time I have gone in, there's some issue with my membership. Now, I've had the same bank for about 5 years and certainly a 10 dollar membership is no issue. So why has it been that even speaking with the manager, providing routing and account number in addition to debit card not enough? How many people does it take to manage data? Not sure. But planet fitness needs to figure that out.

2. There seems to be no clear standard for customer service 2/3 locations were ok. However l, at the East New York location, their handbook must have different examples of what good customer service looks like. I was turned away from the gym one cold February day because of an error on their part. Not only was the employee dismissive and rude, she was borderline confrontational. The manager was polite and helpful-and the would have been effective if not for the fact that my payment information was still entered wrongly or the proper steps were not taken to link their system with my bank.

3. Having to only deal with your local planet fitness when they are the problem is a problem. Planet fitness has no centralized customer care, so it is difficult to report unsatisfactory experiences or locations. Why after providing planet fitness with my information 4 times this year has culminated to my receiving my mother's membership emails instead of mine, I'll never know. But now you all do and hopefully planet fitness headquarters too.

I wanted to rate planet fitness with the highest rate available! There's one near me that's awesome. Thank you

I was robbed yesterday $287 dollars inside Planet Fitness. My backpack with my wallet was inside the locker with a combination lock pad. I am busy but I needed to cancel all my credit cards and debit cards. However all my accounts have auto pay and due payments are now in the beginning of the month, I won't receive the new cards at least in the next 10 business days and I'll be traveling abroad this Wed 6/7 WITHOUT ANY CARD TO MAKE TRANSACTIONS OR WITHDRAWN MONEY FROM ATM! Planet Fitness ruined my life as all my accounts are blocked, I wanted to workout until the day I'll leave and I don't feel safe on their premises. I usually carry my computer and my expensive headphones in my backpack (luckily not yesterday!). I was planning to workout until the day of my vacation (going to the beach) but it's horrible to be in a place where everyone now is a suspect. I won't be able to start a new membership without cards or because of time. I have decided I don't want to be a member for sure anymore. And they have all the difficulties to cancel membership with 30 day notices etc etc etc. But I don't want to pay a penny extra to them. Choose wisely, this isn't a good place! They do not have AC and wifi! They say they do but they don't! HORRIBLE!

To whom it may concern,

I have been a customer for so many years. I have been wanting to cancel this account for a VERY long time. I have been giving you my money for free for many years! I have called trying to cancel my account and Planet Fitness has not made it easy to cancel. Unfortunately I travel for work and never seem to have the time to go in and cancel my membership like I was advised. I finally go in the facility and was encountered with a gentleman who was being very helpful to the best of his ability. He asked for assistance from the Supervisor Diego at the facility located at 819 E. Pioneer Pkwy in Arlington Texas. I was flabbergasted my the service received from this guy. That fact that his claims to be the supervisor is surprising. He didn't care for anything I had to say. I attempted to explain details to help him find my account and he spoke over me and was so RUDE. Now I'm to square one and unable to cancel my account. Im so upset for the way I was treated! To top it off it's so hard to reach these people! They don't make it easy at all! I WANT TO CANCEL MY ACCOUNT! Please reach out PLANET FITNESS!

Pissed who wants to be an EX CUSTOMER!

CANCELLING MEMBERSHIP EMPLOYEE IS VERY RUDE WOULD NOT LET MY FIANCÉ AND MYSELF WORK OUT OVER A $15.00 LATE FEE SUPER RUDE WILL GIVE EMPLOYEES NAME ASAP!

They do not allow you to end your membership online or over the phone. YOU HAVE TO GO INTO THE GYM OR WRITE A LETTER? How is it 2023 and it's this HARD to CANCEL? Never again!

I was a member of the Tallman, NY Planet Fitness club, which had to close down due covid. When they reopened, they expected all former members to come back as if there had never been a substantial lapse of service. I called and they gave me a month freeze to decide what I waned to do. Then during the month I called to say I didn't want to come back, that I didn't believe it was safe. They told me to either come in or send a certified letter. As scared as I was, especially being a senior, I came in to officially close the membership for my wife and me. They told me it was taken care of, and I then left in a hurry, since there wasn't any social distancing in the entry area where business is conducted. After some time, my credit card was charged $61.42. Why? Apparently the clerk cancelled my wife's membership but not mine. Okay, everyone makes mistakes; however, Planet Fitness refused to credit the $61.42. What a ripoff. And I had planned to rejoin after the virus. Please, don't do business with Planet Fitness in Rockland County, NY!

I normally use a different Planet Fitness but I have a black card so I decided to use the Cranberry location because I was adopting a cat in the area later tonight. I was at planet fitness at 430. My adoption appointment is at 630.
After I entered the gym I went straight to the ladies locker room. When I exited the ladies locker room I went directly to the stair machine in front of the ladies locker room. The third stair stepper closest to the entry of the gym.
I was on the stairs for about fifteen minutes before I was approached by and employee and asked to leave the store for not cleaning the exercise equipment between uses.
I was not on multiple machines. I was only on the stairs that they interrupted me on. I was asked to leave the store for absolutely no reason. I explained to the employee I had not used any other equipment he said that maybe he confused me with someone else. Which is a near impossibility due to my heavy tattoos and long blonde hair. I am 100% being discriminated against for having tattoos in Cranberry.
I have never ever been treated this way in the city of Pittsburgh. Pittsburgh is a loving community and I have always been treated with respect. This experience is shameful. In this day and age to be kicked out of an establishment because of the way that you look. There are cameras all over this gym. I can prove that I was on one machine for a few minutes before they kicked me out for not cleaning it. I cleaned it and left.
I am vaccinated. I am a social worker. I always treat my home gym with nothing but the utmost respect and would never not clean a machine. I was profiled and kicked out of this gym.
When I left I was in tears but spoke with a manager. He apologized but said he didn't have a corporate number and the only solution was to complete an online survey.