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Merry B.

1 Level 1 Contributor
  • 3 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Food & Drink, Health

Member since May 2019

  • Reviews

    3

  • First Review

    1

  • Thank Yous

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  • Fans

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  • Profile Views

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Review Distribution

3 Reviews by Merry

11/23/20

On the website, there is a payment plan option for purchasing tickets to the Afro Nation Portugal 2021 event.

On Thursday, November 19,2020, I selected the payment plan option (which is an additional $40) due to the option to breakdown payments. Upon checking out, I was not charged the payment plan installment price of $46.00, I was charged $343.49.

I immediately contacted the support services and my bank. Included in the email to support staff was a screenshot of the payment page which clearly indicated "payment plan" at the top of the page. A staff member by the name of Alex responded the next day, Friday, November 20th. He stated that I would not get my money back and that there was nothing Festicket.com could do (Including honoring the payment plan amount). There was no acknowledgement of the fact that I was charged the full amount in addition to the prepayment fee. Why would I choose a payment plan with an additional booking fee only to pay the full amount? That option is not even possible on the website. I feel violated and cheated.

My bank stopped the payment, but it posted on Friday, November 20th. I have filed a dispute with my bank and will take every step necessary to ensure that festticket.com is held liable for their unethical and fraudulent activities. AfroNation has acknowledged a potential glitch in the system as my complaint is one of many. However, festticket refuses to respond or even acknowledge their error. Instead they are choosing to hide behind Portuguese law despite being registered in the United Kingdom.

Zack Sabban Co- founder/CEO
Yonas Blay Chief Commercial Officer
Jerome Elfassy Co0founder
Jonathan Younes - Co-founderr & CPO
Matt Ephgrave COO
Stephanie Rosa Business Development Manager

Board Members
Sean Seton-Rogers
Erich Archambeau
Aapo Bovellan
Frederik Jacobs
Arthur Kosten
Vittorio Mauri
Eyal Malinger

It is wrong to exploit people and take advantage of my hard earned dollars during such a difficult time. Festticket leadership and board should be ashamed of themselves for stealing from people during this pandemic. I will not stop until the error is acknowledged and corrected. I will NEVER use festticket.com again and I will make sure people's plans and experiences aren't trampled by festticket.com's insatiable greed and lack of ethics.

Tip for consumers:
Do not use this website. They have a growing track record for online thievery and poor business practices. They seem to be available to make money but never to assist once they have received it.

6/13/19

I've been a member of pf planet fitness since 2013. Since then, I've been a member at 3 locations. The East New York location in Brooklyn has been the most distressing experience in my 33 years of existence. Why?
1. Poor data management
2. Inconsistent quality of customer service
3. Decentralized administration of the planet fitness corporation

Let's delve in.

1. Planet Fitness lost my banking information not once, not twice, but 4 times in the past year. Every time I have gone in, there's some issue with my membership. Now, I've had the same bank for about 5 years and certainly a 10 dollar membership is no issue. So why has it been that even speaking with the manager, providing routing and account number in addition to debit card not enough? How many people does it take to manage data? Not sure. But planet fitness needs to figure that out.

2. There seems to be no clear standard for customer service 2/3 locations were ok. However l, at the East New York location, their handbook must have different examples of what good customer service looks like. I was turned away from the gym one cold February day because of an error on their part. Not only was the employee dismissive and rude, she was borderline confrontational. The manager was polite and helpful-and the would have been effective if not for the fact that my payment information was still entered wrongly or the proper steps were not taken to link their system with my bank.

3. Having to only deal with your local planet fitness when they are the problem is a problem. Planet fitness has no centralized customer care, so it is difficult to report unsatisfactory experiences or locations. Why after providing planet fitness with my information 4 times this year has culminated to my receiving my mother's membership emails instead of mine, I'll never know. But now you all do and hopefully planet fitness headquarters too.

5/24/19

I did not receive my food nor did I get a refund. Keep the b. S. discount on next meal Grubhub, there won't be another order from me! I hope the $16.87 was worth it, because I'm on a mission to let everyone who will listen that Grubhub cares little for customer service and have failed to establish a standard of morale for drivers.

Merry Has Earned 2 Votes

Merry B.'s review of Planet Fitness earned 2 Very Helpful votes

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