Hi my name is Karlos Volta i am am content creator and I Love love PIXEL FILM STUDIOS I been using them for over 2 years since I started my journey in YouTube and Instagram as a graphic designer I use it to edit my clients videos. Products are great but most important customer service is excellent, they are quick to respond when I have any issues and help me solve it successfully. I will be doing a video review on my IG soon.
This is the go to for mw whenever I need a plug in. Site is super easy and whenever I've had some issues the staff have been super helpful solving it for me. Definitely reccomend these guys!
Glad to hear that the Audio Visualizer and Tracker plugins are working out well for you, Hamid! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue.
We hope you are still loving the plugins!
So have downloaded some products of the site and never had any problems did have one little issue but it was solved asap with a easy step by step with some one on the live chat on the website :)
So happy to hear that you are happy with the plugins, Alex N! Thank you for the support! We will always do our best to solve your issue as quickly as possible! Hope you are still enjoying the plugins and we can't wait for you to see what else we have in store for you and the FCPX community! :)
I don't think I could ever leave the easy of use, the functionality, and performance of FCPX. Any time there are effects I'm looking for, I find myself reluctant to look at the Adobe editors to see if I can find an easier way to achieve what I'm looking for. More times than not, Pixel Film Studios has an effect, plug-in, or generator to do what I need!
We aim to please ;) Saving editors time and headaches is what we keep in mind when designing plugins for Apple users.
Simple to understand controls. For anything users have an issue with, we try to make as many tutorials as possible.
By far the best plug-in I've downloaded from this site. I have a few dozen downloaded and this one really added a lot of punch to our newest series of videos for this client. Highly recommended.
We are happy to hear that you are enjoying the plugin Cliff! Thank you for the support and the recommendation!
If you like the ProFreeze series be sure to check out some of our other freeze-frame plugins!
https://store.pixelfilmstudios.com/?s=profreeze&post_type=product
I had an issue - point masking didn't work, so i just wrote to the chat on site - and they kindly and really professionally helped me with the issue. Thank you very much!
If you are ever missing your mask controls we recommend re-downloading and reinstalling the product.
If you are still not seeing the mask controls appear in your published parameters it could be that the PFSMask2. App is not launching from the installer.
Here are some instructions on how to launch this manually.
Quit all applications and make sure that any external hard drives are disconnected.
In your Finder window navigate to Macintosh HD - Library - Plugins - FxPlug - then locate PFSMask2
Double click this - not much will happen - just a little flash on the screen. If a window does pop up you can close it.
After this relaunch final cut and test the plugin.
The Team at Pixel film studios has made top class plugins for FCPX that are second to none!
Their customer support team resolved my issue in literally seconds and their plugins have completely elevated the production value of my work
The whole experience was the closest ive ever came to working with a team as talented as the guys who send space ships to mars
Bravo Team
Thank you for your support, Dan! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
I had a little problem with a plugin. I was helped quickly. The plugin is now running fine. I have to thank for the quick help from the operator. After 20 minutes everything was ready
Glad to hear that our support team could help you out in a flash! We appreciate your feedback, Heiko!
Not much to say here. Just outstanding, friendly help in every sense of the word. I accidentally disconnected twice and was even auto re connected to the person I was already in dialogue with :)
Glad to hear that we could help you out, Bo! Most issues can be resolved pretty quickly with all the right information and we will always do our best to help! :) We're ecstatic to hear that you had such a positive experience with our support team and we're happy that they could help you get your plugins back up and running as soon as possible! If you ever need anymore assistance, please don't hesitate to reach back out.
I had an issue with my plug-in and the live chat option helped me in minutes solve this issue with great instructions. Phenomenal website and customer support.
Fantastic news, Jake! We hope that you are enjoying the plugin! Thank you for taking the time to reach out to us so that we could help and thank you for the support!
We are always here if you ever have any questions! :)
My brush glow was not working so I contacted Pixel Film Studios for support. They solved my problem by explaining that my folders were missing so i created then reinstalled and it worked right after.
We are always happy to help, Thomas! Thank you for giving us the opportunity to help you solve this! :)_ _____________________________________
If you have experienced missing controls please make sure that you have the following file path.
Macintosh HD > Library > Plugin-Ins > FxPlug
If you do not have the Plug-Ins or FxPlug folder in your library make sure to create these folders with the correct spelling and then re-download and reinstall the plugin.
I purchased plugins before they were updated to the M1 version, and I had some errors right away when they updated the plugins to my system. I was happy with the support I received back then. But I noticed that the problems are coming back, and I often have issues with their plugins. The recent case is that I'm receiving errors "plugins not responding" while exporting videos, especially at the end of the export process (and the exported video contains a red screen). It's frustrating! Those plugins stop working randomly and updating them doesn't help. Of course, the remaining downloads disappear when you want to re-download the plugin. I can't rely on those plugins anymore. I barely use those plugins due to the red screens I'm receiving. I have the newest version of FCP and Mac OS so it's not a problem with my computer or software. PixelFilmStudios don't want to return the money (they have a short return policy), even tho their plugins do not work for a month so far. Go to other providers; with PixelFilmStudios is a waste of your money and time while trying to figure out why the plugins don't work.
Hey there Joanna,
We're sorry to hear about your frustrations. The issue you are experiencing is unique. At the moment we are currently still waiting for Apple to get back to us about this issue.
We understand that it is upsetting that the issue has not been resolved yet, however please assured that we are trying to get a fix for this issue ASAP.
We try our best to help as fast as we can however in this situation we have had to escalate the issue and therefore cannot get it done as soon as we would hope.
We thank you for your support and hope to have a resolution for you soon :)
I am using FCPx Glow Plugin for my commercial projects in the music video industry. It was having issues with one of the feature and the live support took just a few minutes to resolve my issue!
Glad to hear we could get you up and running Devang! We hope you enjoy using the Brush Glow tool! We'd love to see the video when it is done! :)
They kept me from having to buy a used MAC because my new M1 Silicone Chip Mac could not use brand new software i got from them. Gace me a workaround code, and BINGO. Glad to be a fan of this company.
Thank you Cedric for your awesome feedback! We are glad to know that you had a positive experience with our customer support! We realize that running into issues with our plugins can be frustrating which is why we try our hardest to get you back up and running as soon as possible! We hope you continue to enjoy using your plugin and thank you for your patience while we make updates for M1!
For the first time, I faced the need to contact PixelFilmStudio support and I got the impression that I was talking not with an employee of the company on the other side of the world, but with an old friend! I received a detailed answer to my question and advice on how best to proceed, and not an attempt to make more money from me. Thanks to PixelFilmStudio for their product and especially THANKS to the support staff member Alex who helped me with my issue. PixelFilmStudio Forever!
Many thanks for the support, Yevhen! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
Bought a photo wall plug in - encountered a slight problem getting it installed but was walked through the process really helpfully and all up and in running in no time!
Glad to hear that we could help you out, Jonny! Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue. We will always do our best to help! :)
Along with clear videos showing easy to understand troubleshooting experiences, the chat was fast and convivial! Thank you for resolving my issue that quickly!
Thank you for your support, Caroline! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
Excellent live customer service via chat function on website! Fast, specific, and we had the fix in less than 5 minutes!
Thank you for reaching out to us Jose! We are so glad to hear that our agents were able to give you in depth support! We know how frustrating it can be to run into these issues so we always try our best to make troubleshooting as streamlined a process as possible! We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
I just installed the transition suite that I purchased and all of them are showing red screen. I chatted with one of their live agent and he patiently resolved the problem. Thank you.
We are happy to hear that you had a positive experience with our support agent, Gerald! We aim to provide a positive experience for each and every customer! Thank you for contacting us so we could help you solve the issue! Please feel free to reach out to us again if you require any further assistance or need help with any of our plugins!
Sympathy, efficiency and exceeding the expectations
I have three issues, quickly resolved
I found I bought a duplicate plugin and I received a refund email, without asking for anything, courtesy from PixelFilmsStudios.
Ty PFS, and sure, I will recommend yours products
And NO, is not a fake review
Jorge V.
Thanks for giving us the chance to help you out Jorge! We want to exceed all of our customers' excpectations and get all their questions solved as quickly as possible because we understand that your time is important! Should you ever have a question, no matter what it is, we will do our best to help you out!
Thank you for the recommendation Jorge! We hope you enjoy your composite plugins! Stop by sometime to show us your work! We'd love to see what on-screen magic you are creating with the help of our plugins!
Overview
PixelFilmStudios has a rating of 3.9 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
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Very thankful to get this response, Karlos. Love the support! ❤️ Hope you are enjoying the plugins! Make sure to tag us in any posts where you use the plugins so we can check out what you are creating!