I had a problem reinstalling a FCPX plug in I purchased a few months ago on my new computer so I contacted the customer service. They troubleshooted the plug in and made it work in a matter of a few minutes. Thanks for your help.
I've been a customer for so long I cannot remember, besides the amazing products, that are relevant, helpful, original and always up to date with trends and audiovisual needs, the support is A-MA-ZING! In all these years, I only had a few minor issues, and I always got a solution immediately, and this is a game-changer because when you are editing, you can't stop, so THANK YOU! Thank you for always being there! And now whit online support, the last time I needed help, it was by email, but even then, the solution arrived immediately. THANK YOU!
Thank you Nuno for your awesome feedback! We are glad to know that you had a positive experience with our customer support! We realize that running into issues with our plugins can be frustrating which is why we try our hardest to get you back up and running as soon as possible! The most important thing is making sure that you can get back to work ASAP so you can keep creating awesome videos! We hope you continue to enjoy using your plugins, please contact us again if you ever have any questions or need assistance with your products!
After nearly pulling out all of my hair in anger and frustration at trying to install my many plugins purchased from PFS, I had to phone a friend for help. Chloe, a customer service agent from PFS came to the rescue and manually took control of my computer to install things a bit differently than I had been attempting. Needless to say, I went from getting red title missing screens, to everything working perfectly thanks to her help. After about 3 hours of installing on my own, and an hour of her fixing it, my project came back to life. Thank you Chloe, thank you PFS team, put me on a subscription plan for the new PFS app because anything is worth not having these install headaches anymore! YOU GUYS ROCK Thank you
Thank you for your support, Chad! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
Awesome customer service. Answered all my questions quickly and resolved my issue right away without complications. Was very patient and walked me through the process.
We appreciate your feedback, Raymond! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
Purchased some plugins through PFS, have been happy with them but had a technical issue with one of the latest plugins I've purchased.
I reached out to support, which took maybe 30 seconds to connect to a real human, I explained I couldn't edit text boxes.
10 minutes later I was provided with an update file along with SUPER SIMPLE instructions to apply the file and within 1 minute the problem was fixed.
I'm speechless.
Great products, HUGE selection, fantastic prices AND fast, effective support? What more can I ask for?
We appreciate your kind words, Jared! Our customer service agents are always trying their best to get you up and running in a flash! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System at https://bit.ly/PFS_Support. We would love to help!
After installing ProKaraoke, I launched FCPX, I saw all the effects of ProKaraoke were there. But when I move the cursor over the effect, all I can see is the red background with the big letter "T" and the yellow exclamation mark on the lower left corner of the letter T. Contacted agent via chat. Got the quick help to resolve my issue: Create the missing folder for the plugin as shown in this path: Macintosh HD/Library/Plug-Ins/FxPlug/. Reinstalled and everything worked perfectly as expected. The Pixel Support agent is helpful and knowledge. Thank you.
Happy to hear we could help you out Tuyen! We do our best to help each and every customer as quick as we can because we know running into issues can be frustrating! We are working every day to improve the experience for all of our awesome customers like you! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
I have more than 10 purchases and they have helped me a lot to develop large transitions, titles, colorization and much more, your customer service has helped me quickly solve problems and updates for the new version of FCPX
Thanks for choosing Pixel Film Studios, Marcus! We hope you continue to enjoy our products and get awesome results on your next project!
I'm a musician and I use pixel film studios to help enhance my music videos. They help deliver a more professional finish to my videos. Their support team is also fantastic! Quickly and efficiantly solving my problems! THANKYOU PIXEL STUDIOS!
We are grateful for the support, Alex. We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
We've purchased a number of composites and plugins for FCPX from PixelFilmStudios and have been mostly pleased with the ease of use and affordability. Truly worth looking into to bring your project to the next level.
We appreciate the recommendation! Our plugins are designed to be used quickly and easily and we are happy to hear that you have been pleased with the value that these plugins have provided. It is our goal to product quality plugins for an affordable price so editors of all levels can add a splash of magic to their video projects!
The PFS Support is very fast and very good! It help me successful! I never fix my issueallone! People they now what to do when you got a problem or issue! SUPER!
So happy to hear that you are happy with the support you received, Marvin! We will always do our best to solve your issue as quickly as possible! Hope you enjoy the plugin and we can't wait for you to see what else we have in store for you and the FCPX community! :)
I contacted PixelFilmStudios with a solid red screen issue after installing their product. The agent very quickly helped me out and providwd the solution. Everything is working perfectly now!
Thank you for the support, Szilard! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon!
I was having a slight issue locating one of their plugins and within minutes of reaching out to them by live chat they had me on my way in perfection. Thanks Pixel Film Studios!
Glad to see we got a passing grade, Mark! We hope you enjoy the plugin! Now get out there and make some awesome videos! :)
I've I have dozens of Pixel Film Studio's plugins for Final Cut Pro and they really do make light work of what would otherwise be a complicated task requiring a time-consuming jump to Apple Motion or After Effects, Reasonably priced, too.
Awesome to hear this from you Peter L. We aim to create easy to use tools for the FCPX community and are so glad that you are finding them to be useful in your projects! Thank you for the shoutout! :)
Great support, mann was able to help me very quickly via LiveChat and my plugins are all working again. The apps are functional and integrate well with Final Cut.
So it's fun!
Thank you for your support, Daniel! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
I have been using PixelFilm Final Cut Pro X plug-ins for 3 years now and they've been good, easy-to-use and reliable. I purchased the FCPX Stories plug-in a few days ago but when installed, I kept getting the MATTE RED screen problem (attached). The problems were solved after waiting for 2 days and about half hour of intense live chatting with their customer service. No complaints now.
Thank you so much for your feedback S! We are so happy to hear that our customer service team was able to get you up and running with your new FCPX Stories plugin. We understand that it can be frustrating having to wait so long to get live assistance, but we appreciate your patience over the weekend and willingness to work with us through the issues :) We hope you enjoy your new plugin! We appreciate your support!
After Final Cut Pro updated in the middle of a project... Pixel Support was right there to get me up and going again. Customer support was fast and easy!
Thank you so much Brandon for your support and for taking the time to reach out to us! We are always happy to help and we're so thrilled to hear that our customer support team was able to get you back up and running in a flash! We are here for you, please don't hesitate to reach out to us again!
Had a problem installing a Prograde plugin on my new secondhand computer. Went onto the Pixel Film Studios support chat and the problem was solved straight away. Very impressed!
We appreciate your feedback, Ken! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you!
First off, LOVE the software and creative control they offer. Second (and most importantly), their customer service reps are responsive, friendly, and knowledgeable. 10/10 would (and will) use again.
Thank you for your awesome feedback, Daniel! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
I installed the PixelFilmStudios Maps plug in and had some issues. I got on their online live chat and they were very helpful and resolved my issue quickly. And the plugin is awesome!
Great to Hear that your questions about FCPX Maps were answered quickly Christiaan!
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Here are some extra videos for you to make things easier:
FCPX Maps 1.1 Lesson - Geographic Location Generators from Pixel Film Studios - Final Cut Pro X Tutorial
https://vimeo.com/304204955
FCPX Maps Example
https://vimeo.com/326605091
Maps 1.1 Path Example
https://vimeo.com/318300460
PixelFilmStudios is my go to source for FCPX plugins. I like that they make them incredible versatile across the Apple Creative Suite, and not just limited to FCPX. I can also use these in Apple Motion. These are incredibly powerful plugins. I work in Esports and I use these throughout my projects to enhance my workflow. I currently own 35 of their products, including several of their megapacks (which come with many updates). Get them and watch the world unlock.
Thank you for your awesome feedback, Cali! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
Overview
PixelFilmStudios has a rating of 3.9 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
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We are happy to help Jon! We are happy to hear that we were able to get your back up and running quickly!
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We have plenty of resources for those experiencing any trouble with the installations.
We have a video on our help page on how to install a plugin.
*Please note that the installer no longer requires a restart for your computer.
https://store.pixelfilmstudios.com/portfolio-item/install-pfs-plugins/
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There are even more videos that help trouble shoot any error messages that you may see under the Downloading and Installing section.
https://store.pixelfilmstudios.com/help/
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Please contact us again if you need assistance and we will do our best to help you!