Pink Lily Reviews Summary
Pink Lily has a rating of 4.1 stars from 328 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, quick response and final sale. Pink Lily ranks 59th among Women's Clothing sites.
Know that if you order something and you don't like the way it looks on you too bad. No refunds. Just store credit. Who does that?
ORDER SUMMARY
CAITLIN COVINGTON X PINK LILY The Carla Mocha Cable Knit Sweater Dress - Small × 1
$58.00
CAITLIN COVINGTON X PINK LILY The Lizzie Ivory Animal Print Sweater Dress - Small × 1
$56.00
Subtotal
$114.00
Shipping
$0.00
Taxes
$7.70
Total
$121.70 USD
Pink lily has really cute clothing. Accurate sizing chart. They also have helpful customer service that respond quick.
Hey Bethany,
Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Horrible company. Horrible very expensive products. It is almost impossible to return any products. Look on Facebook and the reviews on there. There are some TRUTHFUL reviews on there. They certainly don't match with the good ones on here. Also on Facebook, pink Lilly has disabled the options to post issues on their Facebook page. The only way you can see the truth about their products are to look under reviews. Hmmmm does it spark any suspicion when a company won't allow you to post on their Facebook page? They took this option off a few months ago when people were blowing their Facebook page up with complaints. My expensive jeans have literally fallen apart within 5 months. They will post "we care about our customers, please contact us to have your issues resolved" BUT WHAT THEY DONT ADD IS THAT WHEN YOU DO CONTACT THEM., THEY DONT RESPOND?
NOW THEY ARENT EVEN AVAILABLE FOR MESSENGER ON FACEBOOK. JUST SAYING HOW SHADY THEY ARE
Horrible horrible HORRIBLE company.
Hey Nikki,
Thank you for your feedback. Our return policy is posted on our website https://pinklily.com/policies/refund-policy. We are always striving to improve our policies and appreciate the feedback you provided will help us do so. If you have any questions or concerns, please reach out to us at https://pinklily.com/pages/contact-us.
I was accidentally shipped two bathing suit tops and no bottoms so I emailed them and the next day I got a response and was shipped bottoms. Very quick response!
Hey Mallory! Thank you so much for the review! Have a great day!
I can honestly say I think so highly of all the people involved with Pink Lily. I've had many experiences from either customer service with a live person to emails back regarding my purchases. If the quality of an item was damaged when delivered, they gave me the option for a full refund or gift card. If a piece was missing, they sent another one asap. If I wanted to change a size before my item was ready to ship, they are happy to do so. I love the videos they have with most items available, it always helps get a better feel for the pieces. If an item didn't meet expectations, I can return for a gift card and I hope that soon a full return will be in their future with their business now growing and blooming.
Hey Cindy! Thank you so much for the review! Have a great day!
I never seem to find my size 16/18 and when DarylAnn Denner came out with her collection I was really excited. I had one of everything in my cart and went to pay but didn't even have 2 min to put my card info in before things started selling out. So I lost a bunch of stuff. I did get a refund on my shipping for 1 of the additional items but still paid it on another. People need like 2-3 min to put payment info.
Hey Miki,
Thank you for your feedback. We recognize that this was not the best experience. We are sorry that the items you had in your cart sold out before you were able to check out. Please reach out to us on the Contact Us form located here https://pinklily.com/pages/contact-us if you have any questionss. We will get this issue resolved.
When there was an issue with my order the customer service I received was amazing! I can't thank them enough for working with me and making sure I was satisfied. A+!
Hey Laura,
Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
Don't order unless you know you want to keep. They don't accept returns at all.
Clothing is cheaply made!
Hey Lauren! Please reach out to us on the Contact Us form and we can look into your items being returned.
Absolutely love this online boutique! Great variety of styles on top of a great range of sizes to choose from! Quality clothing and accessories at a great price and you can almost always find a coupon code for an even greater deal! Customer service is excellent and quick to respond to any issue you may have!
Hey Sydney,
Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
The quality of the 2nd item I received was horrible. It was a chenille that shed everywhere and the sweater fell apart in my hands. I went back just to spend my gift card. They'd disabled it.
Thank you for your feedback. This is not the type of experience we would like for our customers and are always striving to improve. We are sorry that the item you ordered was not the quality you were looking for. Please reach out to us on the Contact Us form located here https://pinklily.com/pages/contact-us. We will get this issue resolved.
I ordered a sweater in my usual size but wanted to exchange it because it was HUGE. They would not process an exchange and when I went to reorder it it was gone. I had to pay for delivery as well as for the return. They would not refund me for the sweater but gave me a store credit instead. When I went to use my store credit, my debit card on record was charged instead. I contacted them immediately via e-mail ( I couldn't reach them by phone) and they said they'd cancel the order but they didn't. The next thing I knew, I had receieved an e-mail stating my order was being shipped. When I emailed again to ask them to use my store credit instead they refused. The quality of the item I received was not great either. I will stick with companies like Amazon and Nordstrom with free shipping and receptive customer service.
Pink Lilly, your customer service was outstanding. Quick replies and great help! You are by far my favorite boutique!
Hey Sarah,
Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily.
I had trouble locating my package and I had spoken to USPS and they didn't know where my Pink Lily package was, so I contracted Pink Lily and they responded in less than 24 hours and had my package located and rushed my package so I had the dress for a wedding I was attending.
Hey Olivia,
Thank you for you providing valuable feedback and review. We set a high standard for ourselves, and we’re so glad to hear this was met in your customer experience with Pink Lily. Such a beautiful picture and your dress looks perfect on you!
I made a purchase of three items in which I had to process a return for one and one item was missing. The return process was simple and smooth. I sent email inquiry regarding missing item and received a prompt reply stating that it was being delivered separately due to being a custom order. Excellent customer service!
Hi Tracie,
Thank you so much for your feedback/review. We are so pleased to hear your experience was great and we could resolve the issue at hand. Thank you for shopping and supporting Pink Lily!
I purchased a cardigan & noted unraveling in neckline area. Made contact with Pink Lily, stated the problem & within 24 hours they responded. Willing to send me a new sweater or give me a gift card, but needed the order no#. After numerous emails, I checked with another company that I also order from & found out the sweater was from a different company! Pink Lily was totally understanding & tried to help me as much as they could!
Hi Jeri,
Thank you so much for your feedback. We are so happy that you had a great experience and we could resolve the situation. Thank you for supporting Pink Lily!
I decided to splurge and bought about 8 new tops to refresh my winter wardrobe. Best purchase! I tried on each and absolutely loved them all. I received my order within two weeks and customer service was perfect as I had a question and they answered the day of! You won't be disappointed.
Hi Sarah,
Thank you for your feedback. We are so happy you had a great experience and love your items. We appreciate you shopping and supporting Pink Lily!
Pink Lilly popped up as an Instagram add so I was leery at first but after further research and learning they are US based, I was sold! I've ordered a few tee's already and absolutely LOVE my items. The shirts are soft and comfy. I also love that I can get matching items for my daughter! Who's 5!
Hey Danielle S,
We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
This company has the worst customer service. I ordered 3 items and all 3 came damaged. (Sneakers we're all scuffed up like they had been returned previously, sweater had a giant hole and flannel had stains on it. When I asked to return it for a refund, they told me they only issue store credit. Why would I want store credit for damaged items. The quality is so poor. I've been in contact for a week to try and resolve this. There is not chat or phone number only email and they take 24-48hrs to respond each time. The items are too expensive to come in such poor quality and poor customer service. Definitely won't be ordering from them again. Buyer Beware!
Hey Dawn,
Thank you for leaving your feedback and review. We are very sorry to hear about the items you received on your order. This is not the experience we want our customers to have so please allow me to apologize for all the disappointment. We put great importance on our customer experience and the satisfaction of our customers. We would be happy to resolve this issue. Please reach out through our contact us form on our website.
I received a shirt that had some buttons missing and they were awesome to work with on sending it back and replacing it. Love there clothes and customer service.
Hey Misty,
We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
They always answer within a timely manner and explain and/or assist with any question. Love love love
Shopping online at PL
Hey girl! Thank you so much for the awesome feedback and being a loyal customer.
I love shopping at Pink Lily. They have a huge selection of cute and trendy clothing and accessories. Customer service is fast and professional if you have any questions or concerns. I recommend this boutique to anyone! 5+++
Hey Rachel! Thank you for the feedback! We are so happy you love your purchase.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Judy,
Thank you for your feedback. Our return policy is posted on our website https://pinklily.com/policies/refund-policy. We are always striving to improve our policies and appreciate the feedback you provided will help us do so. If you have any questions or concerns, please reach out to us at https://pinklily.com/pages/contact-us.