So I mailed back 2 shirts that were simply too tight on me. I went through and printed out the return address label, folded the shirts and neatly stuffed them in an envelope that I sealed and then applied another layer of packing tape. I had a tracking number and realized that they had received my package yet I had not received a refund after 2weeks. So I sent an email to see what the hold up was and I was told that they received the envelope, but that it was empty inside. Ummm empty?!?! She then proceeded to tell me that when they opened it there was nothing inside and that the envelope did not appear to be tampered with. Ummm then where are my shirts? I asked them to send a picture of the envelope as proof to both me and Fedex so that I could file a claim. I was then told that they do not take pictures. Ummm Im sorry, but if I received an empty envelope I would take pictures as proof! That was $100 that I will never get back and the lady was so rude and said it wasnt their fault and blah blah blah. I will never order from them again!

Was excited to find a cute Maternity dress for my Baby Shower. I couldn't decide on one so I purchased two. Unfortunately there was a glitch in their system and the 25% off code CRAVING25 wouldn't work. I then tried to get the 10% coupon code for signing up for email but within several hours and trying with two email addresses it too didn't show up. I went ahead and ordered the dresses and tried to call the help line however they were closed. I wrote two emails and finally decided to just call them back today.
I asked the lady on the phone if they could honor the BLACKFRIDAY special that happened less than 9 hours after my order where the initial special wouldn't work, she said no but she would honor the 25%. I then asked her to cancel my order and I would just reorder it even though it would just save them shipping if she could just honor the deal instead of me sending it back. She said "no, your order should be there on Wednesday and you can just follow the instructions for a return and just reorder it at that point if you want to."
I asked to speak with a manager and she said no one was available.
No sorry, no thank you for your order, no real care for much. I've worked in customer service for years and I feel this could have been handled much better and with more care. I will be removing the items placed on my registry and change them up for a different maternity store. Unfortunate.