K E.

Excellent selection and if an item is out-of-stock, it shows immediately on item instead of when you try to place in your cart! Very good pricing but the sales codes made it a steal! Quick processing of orders, accurate shipping information so I was able to watch it until it delivered.

I did a password re-set on April 3rd. Then it did not recognize my device, so it texted a confirmation code to an old phone number. I sent a help desk on the same day. April 5th Mercari sent generic request saying they were looking into it. Then sent a message that my request needed extra care. No other contact from them until April 11th, and I received a response from a tech, and then another response from a different tech 36 mins later. April 13th, the 2nd tech contacts me he's closing the case because I didn't respond to him. (I responded to the first tech). So I re-sent info on April 13th. Today, April 16th, I was contacted that my case needs extra care. How hard to update a phone number when they were both in my name? App deleted and moving on! What would happen with this group if I had a hard problem?