So I mailed back 2 shirts that were simply too tight on me. I went through and printed out the return address label, folded the shirts and neatly stuffed them in an envelope that I sealed and then applied another layer of packing tape. I had a tracking number and realized that they had received my package yet I had not received a refund after 2weeks. So I sent an email to see what the hold up was and I was told that they received the envelope, but that it was empty inside. Ummm empty?!?! She then proceeded to tell me that when they opened it there was nothing inside and that the envelope did not appear to be tampered with. Ummm then where are my shirts? I asked them to send a picture of the envelope as proof to both me and Fedex so that I could file a claim. I was then told that they do not take pictures. Ummm Im sorry, but if I received an empty envelope I would take pictures as proof! That was $100 that I will never get back and the lady was so rude and said it wasnt their fault and blah blah blah. I will never order from them again!
Hello Christina,
I am so sorry to hear about what happened to your return! There is a possibility it may have been damaged in transit then repackaged by the carrier who delivered it. If you could please provide me with your order number i'd be more than happy to reach out to you, as your return refund is not a complete loss!