PinkBasis

I really can't understand all the bad reviews! I've been ordering from Pink Basis for a while and I have NEVER had any problems. Their shoes are always nice and the prices can't be beat! I've always received my orders in a timely fashion and never had an outrageous shipping amount as described in some other posts. By the way, the free ground shipping depends on how much you spend. I saw a review where the person bought 2 pairs of shoes for $9.99 a piece and they were complaining about shipping cost. Well that amount won't get you free shipping. Sorry.

Worst company I have ever dealt with. They sent me damaged shoes and then refused to replace them until I sent photos of proof of damage. They took forever to email me back and I stayed on hold over the phone for two hours before I hung up never even getting a persons voice only holding while hearing music. After I sent them back I never got a reply back as to what would happen with refunding my money or getting them replaced. Total rip off do not buy from them

Pinkbasis is now more enhanced than before one year ago when i visited this site it has delivered $#*!ty products but like a week ago i ordered some leggings and they delivered it fast with good quality liked it

If it were possible to give Zero Stars with a review, I would. Pink Basis has the worst customer service. There is limited communication, and if you need to talk to someone, good luck! Limited service hours, emails take 2 days to get a response. I ordered two pairs of pleaser boots for an event. Could not get help with my order. When I finally requested to cancel the order, they mysteriously created a shipping label and said they had already shipped out. Charged $75 for expedited delivery. Received my package, and one of the boots was on backorder, however I was never notified of this. Fortunately, I had already given up on them and placed another order with Yandy.com! Fast, in-stock, and even delivered the very next day for only $35! Buyer beware!

I have been contacting Pink Basis for 2 yrs. Regarding an order that I received where one swimsuit size small was way too BIG and the other swimsuit bag had been opened and taped. I do not know if it was a return and someone else had tried it on. I mailed back the 2 swimsuits and never received a refund. I asked them I was told I was out of the return dates but I had been contacting them about the opened bag and the issue was never resolved. I just sent another e-mail a few days ago & I have not heard back. I still have my receipt. I am a business owner myself & this is totally unacceptable.

Well as much i can say i compared this site with some other sites ordered the products and got some amazing customer support service. Delivery was fast too and yes they have really made my heart glow

I ordered from them over 3 weeks ago and still have yet to receive my items. I am pissed! I wish I would have found this site before purchasing from them. After doing my research, I realized that they must have gotten wind of all these negative complaint they changed there site name to: https://www.lollicouture.com slick $#*!ers! The crazy thing is the have messed with the wrong one with me. I have shut down companies like them because money is not important to me the principle is.

I am so sorry I did not google this site and read all of the horrible reviews people had posted about them, I should have done my research, anyway, I order a total amount of 5 things and only received 4, I tried emailing them just to check on the item not received and I got no answer, I tried calling various times and the phone was either busy or was left waiting for a representative for about 15 minutes until I decided to hang up. Horrible customer service that's for sure. It's just a headache dealing with them, they are unreachable.

A site with everything for women needs. I love the pants and heels section. Thanks heavens at last got in touch with a site can comfort my wife's fashion trends

This company is not compliant with state and local laws concerning their policies. The products were horrible, and the return/refund policy was not disclosed prior to purchase (and being in California) state law requires that from any online business. Also, the customer service is horrible, and they would not comply with any requests. I am asking for a full research of this business's conducts and policies, as this is not acceptable within the retail industry.

I placed an order on Pinkbasis. By the time I got to the end of placing my order there was no spot to enter the promo code. Thought it would automatically deduct the amount at check out but it didn't. Got an email confirmation a few minutes later notating the entire amount being processed. Tried calling them and there were 70 callers ahead of me. Held as long as I could, got all the way down to caller 10 but was working and had to run into meeting. Tried calling back an hour later and now the line is disconnected! Poor customer service!

I waited three weeks and no tracking number no update. Three people order all to the same address and everyone received their package except mine?! Emailed 15 times no answer. And insane wait for support call center. And was on hold 3 times for and hour just for support call center to tell me we'll get back to you 24 hours and they do not. I finally got through to someone today and they told me one of your order is not in stock so your basically not going to receive it? Unbelievable, I bought that one product for a gift. I waited that long and they tell me 3 weeks later?! Ridiculous! Really Ridiculous. I will never shop on this site ever again. And I will spread the news to everyone I know not to shop here..