I have been contacting Pink Basis for 2 yrs. Regarding an order that I received where one swimsuit size small was way too BIG and the other swimsuit bag had been opened and taped. I do not know if it was a return and someone else had tried it on. I mailed back the 2 swimsuits and never received a refund. I asked them I was told I was out of the return dates but I had been contacting them about the opened bag and the issue was never resolved. I just sent another e-mail a few days ago & I have not heard back. I still have my receipt. I am a business owner myself & this is totally unacceptable.