Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
Having a lot of trouble getting the processing on the pigeonly premium plan. Have not been able to talk to my inmate after purchasing the bundle plan n everytime he calls me to the given phone line it says it has no funds when I just purchased funds. How long does it take to be able to go through? Starting to feel like its a scam n waste of my money. Also happening with my photo purchases. Takes my money but says processing. Getting frustrated
My fiancé told me about your services, and that it will be easier to send pictures, make calls. I've sent him a couple of pics, and he is always thrilled to receive them in great condition. Pigeonly has made it so convenient to stay in contact with loved ones, and share memorable moments. Thank you for your support durning these hard times.
Pigeonly was a quick and convenient way for me to connect with my loved one. I was able to send every day snapshots to make our loved one apart of our everyday life. The turnaround time was quick and I am just waiting on the next special delivery!
Honestly i have had alot of corresponding with love ones, friends, and even have been on the other side receiving. I wont say im impressed with phone services because i never could see my phone account balance and i paid for a service twice in like 5 day period of 26$... Two different times and it wasnt necessary. But phone money seemed to last about the same amount of calls as putting it on from jail directly. But i can say that this offers new things like postcards... and pics to your inmate that is cool and something new for them to look forward to receiving. I think if a few things were fixed with webpage access and if the inmates could recieve pics at a faster pace it would be the best rounte to go but as os right now im not to impressed with what is being delt with. Its definitely something new to try though!
Hello Kathryn and thank you for the feedback. We do offer a money back guarantee when we are not able to save our customers money on phone calls. We love that you enjoyed our photo services and hope you are still utilizing them. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
This was a great experience. It was easy to use and not to experiencive. The plus side to all of this is it s personal and instant.
Love Pigeonly! It's great! You get emails constantly to track your order. I love it! I'm pretty sure everyone with a love one incaserated will love this service quick & easy! Sign up I recommend it with 5 Stars
I really love this company they have amazing ideas and m very easy to figure out and the price is great the only issue i have is it took almost 15 days to finally get mailed and 20 to actually get there
Pigeons is great for keeping in contact with your friends and family in jail. The regular services provided by the jail is expensive and can burn holes in your pocket. But with Pigeonly I can send as much photos and letters I want to my loved one and the phone discount is great as well. We can talk all the time without breaking my bank. Thank you for your service!
I like this because u have unlimited access to writing letters and sending pictures! But I don't like it because u have to wait for one letter to clear before u can send another one! But I like it because I hate going to the post office this is easier n cost efficient
This app is very dependable and I like that I can send my inmate things and he can still feel like he is with us
It was good service that I could use to keep in touch with my father. Writing letters, sending postcards and sending card was great. He got everything on time but when I was sending pictures they never got sent.
This was my first time using this service. So far everything has been good and in order. Services were fast and sufficient.
This was a very handy service that came through in the clutch. Very appreciative for the due diligence I received.
I'm very new to the website. Just started by adding name it was simple elect to add credit to send pictures. Seems easy enough but I don't like that there is no direction for how it works or what will happen. And it doesn't say how it garuntee it's a credible city. Im just exhausted looking for one to contact this prison.
Hello Courtney and thank you for the feedback. We also feel that our site is simple and user friendly but regret the negative issue you experience when it came to the specifics. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I love pigeonly because you don't have to leave home you can do it all on line. And you get email to let you no when it has been sent to your love one.
I love the app, it's very convenience no going outside everything is right there, phone calls, photos and post cards and more.
Glad for pigeonly.com at least we can send greeting cards, since TDCJ don't allow mailing one.
Kinda pricey this way but better than non
Hello Aida and thank you for the positive feedback. We are glad you see the convenience in the products we offer. If you ever have any issues, geel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I would recommend this site to anyone with a loved one in jail or prison. It just makes everything so easy to do and easy to keep up with.
A great way to stay in touch with your loved ones I barely started using this website and I'm in love with it. A great way to save money as well as keep in touch with it loved ones. Definitely 5 I highly recommend this website
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer. We regret and frustration you have experienced utilizing our services. Rest assured we provide a legitimate and convenient way for you to stay in contact with your loved one. Though it has been some time since your issue, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.