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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
This company is a joke. Stole money out of my account twice and will not give it back. They have stopped answering my emails and will not respond to anything I send them. DO NOT USE THIS COMPANY
Hello Keri.
I'm truly sorry to hear about your negative experience, and I understand your frustration with the lack of response from our company. Please accept our sincerest apologies for any inconvenience this has caused you. We take such matters seriously and would like to resolve this issue promptly. Please reach out to our customer support team directly at support@pigeon.ly with reference ID #423668
Please provide me with more details about the unauthorized charges so I can investigate this matter further? Additionally, if you have any transaction or account information related to these charges, sharing that information would be helpful for our investigation.
Once again, I apologize for the inconvenience and frustration this has caused, and I appreciate your patience and cooperation as we work to resolve this issue.
I signed up located my inmate but Pigeonly never sent the mail. I've been trying to call for 4 days but no one EVER answers their phone. I tried the chat feature and I can't even find a person and their email doesn't work either. I wasted my money. All of the reviews I have read are horrible. They seemingly take money out of your account no matter if you have cancelled it or not. If only I could review this site with 0 stars I would.
Hello Frances,
I'm sorry to hear about the challenges you've encountered with Pigeonly, and I understand your frustration. I apologize for the inconvenience caused by the lack of response through calls, chat, and email. We take your concerns seriously, and we want to address them and correct them.
To assist you and resolve the issue, could you please provide your account details, your name and phone number? You can email us at milly@pigeon.ly, and we'll make sure to investigate and resolve the matter as soon as possible.
We appreciate your patience and understanding.
Thank you.
I have sent numerous letters, postcards and pictures to my son and they are sent and received better than the post office! I greatly appreciate your excellent service! I'm so happy to be able to send these things to my son and I know he is happy to receive them! Thank you so very much! Before I got your service it took forever and then my letters were sent back! I'm happy to know that he is now receiving my mail! I'm very grateful to y'all! Again, thank you so much for your excellent service!
Thank you so much for your kind words! We're thrilled to hear that our service has been a positive experience for you and that your mail is reaching your son without any issues. We understand how important it is to stay connected, especially during challenging times. If you ever have any questions or need assistance, please feel free to reach out. We're here to help. Your appreciation means a lot to us. Again, thank you for choosing our service!
At first I was very happy with the app, now I can't send letters, I JUST paid the monthly fee too! I tried emailing them and NO response! The number on file does not work!
I'm sorry to hear about the challenges you're facing with our service, and I understand how frustrating that can be. I apologize for the inconvenience you've experienced in reaching out for support. Please know that your concerns are important to us. I recommend trying to reach us through our email address at support@pigeon.ly to look into the issues you are experiencing
Tried for hours to enroll. Kept hangung up. I called at 3:20pm central time, said I was calling outside business hours 10 am - 7pm
Hello Jess,
I want to apologize for the inconvenience you are currently experiencing while trying to reach our customer service line. Currently, the only way to reach customer service is through our email at support@pigeon.ly. Please send us an email if you still need assistance.
Going to BBB getting charged twice a month for a service that isn't worth it's while is not right, not to mention I've emailed and asked them to cancel the service a long time ago, and they said they would contact me and never did.
Hello Jennifer.
I am sincerely sorry to hear that you are being charged twice a month for Pigeonly's service and that you have not been able to cancel your subscription despite multiple attempts to contact customer support. I understand your frustration and want to assure you that we are taking your concerns seriously. If this issue has not been addressed already, can you please send us an email to support@pigeon.ly, with your account name and phone number. So we can investigating the issue of the duplicate charges and will take the necessary steps to rectify it as soon as possible. We are also reviewing our customer support processes to ensure that requests to cancel subscriptions are handled promptly and effectively.
I am on the forever free plan. 5 days ago i got charged $24.993 days ago i got charged $34.99, and they just tried to charge me again for $24.99. Do not sign up for this site. Use JPay
Hello Louis,
Please reach to us directly by sending an email to support@pigeon.ly, if you haven't done so yet. Our customer service team will gladly be able to assist you with your inquiry and provide further guidance on resolving the issue if you were incorrectly charged. I apologize for this inconvenience
Not a customer but I have read a number of the complaints on Facebook and Twitter and it sounds like they are exploiting people in a bad situation. They double and triple charge customers without a refund and then they are not paying vendors for services rendered. We have been waiting for over a year on $3,500 for services rendered. Did some work at their office on 2252 E Pama Lane in Las Vegas and after not getting paid for over 6 months, decided to hand deliver the invoices just to find out that the building was closed by the Las Vegas Justic Court!
So I created a review on this website a little while ago and I am doing an update. I asked for a free profile and was going to pay at a later date. Well, I am seeing transactions for $24.99 and I did not approve of that even though I signed up for their website for free they're still trying to take money out without my consent.
Hello Kayla,
I apologize that you are not able to set up your account, please send us an email to support@pigeonly.com with your accounts phone number, name and the error message its giving, to be able to assist you. Please allow 24-72 business hours for a response
Thank you
This is so crazy I'm about to call the BOP and everything on Monday because the prisons are the ones recommending these people I'll get a class action lawsuit I'm telling you they took money off all of my cards. I still can't even get in there no one emailed me back Their phones are disconnected. I am surprised that the prisons have anything to do with this, so I'm telling you come Monday I'm searching into this I'm making the proper moves to get this $#*! taken care of to get them out of here. It's all a scam and the prisons are allowing it. I am livid. They messed with the wrong one this time.
Hello Janice,
Sorry to hear you are having a hard time reaching our customer service dept, currently you can only reach us via email at support@pigeonly.com, if this is the email you have please allow 24-72 business hours for a response. If you have been charge incorrectly we will definitely look onto that for you and correct the issue.
Won't let me pay or use website and they won't answer emails or phone calls to get help. Every time I try to use this service it won't work. Terrible business.
Hello Alexandra, thank you for your review. We are sorry to hear about the issues you have experienced. If this problem has not been resolved, please contact us at your earliest convenience so we may look into your account.
I have tried multiple times to sign up and it says the payment system is configured wrong, I emailed multiple times and never received a response, I have called customer service multiple times and at an hour it automatically hangs up on you, the call back feature also does not work. I have sent regular mail to your facility and I sent it over 2 weeks ago and he has not received anything, it seems to me your services are completely useless and it's impossible to receive help.
Hi Ashley,
Thank you for taking the time to leave a review and bringing this to our attention. We would like to have this corrected for you. If this issue still consists please reach out to us so we may look into this for you. Our apologies for any inconvenience this has caused.
Truly the worst experience I have ever had. I was charged incorrectly and have been battling to get a refund for months to no avail. Customer service is terrible and the company morals are disgraceful
Hello Savannah,
We appreciate your time leaving us your review, we sincerely apologize for the inconvenience, however rest assured this will be taken care of. Kindly email us at support@pigeon.ly. Send us the details as to how far you were incorrectly charged and we will review your account. Thank you and keep safe!
This service was meant to be helpful for the family communication. It is a scam, i was charge #34.99 every 7 days after I asked for the service to be cancelled. The customer service is a bunch of lies and run arounds. Do not use this service. It is not worth the headache.
Hello V.G
Thank you for bringing this to our attention. We would like to get this issue resolved as quickly as possible. Rest assured this will be taken care of. Please email us at support@pigeon.ly so we can review your account, and rest assured, if you were incorrectly charged, you will be refunded.Thank you for your patience.
Like many others I keep getting charge 34.99 I have had pigonly without my consent charge my card a total of 11 times in 30 days I have contact them via email and phone and just keep be feed a bunch of bs I spoke to a supervisor 2 days ago and was promised that my card wouldn't be chard again but here I am with another pending charge of 34.99!update as of 3/30 after weeks of talking to supervisors I was promised once again that they would refund my card and I was told that they would refund me the charges that I received from them stealing money from me cuz that's what it was I got charged $25 every time they charge my card and it over withdrawal. Well by the time we got to that point I had been charged 10 times they refunded me nine I did not get my 10th refund I was also told that they would give me three free months of service which they didn't and I never got refunded the $25 every time stole money from me so that ends up being $250 plus the last charge of $39.99 making the grand total of $289.99 that I lost by using their service. Plus a lot of time wasted If anybody out there is looking to use some type of service to send pictures to an incarcerated loved one I just used a service called Pelipost they have different options as far as what type of quality photo you want sent but if you just want the basic picture sent you just pay for shipping and handling I just sent 10 pictures it was a little bit under $5 but the peace of mind of knowing that I don't have to sign up for a service that's going to charge my card monthly or every 3 months. So Even if this place cost more it fine by me. That website once again is Pelipost. Anyone going to still use pigonly be careful I have seen 100 of complaints similar to mine
Hello Meranda,
We appreciate your time leaving us a review. Please know this will be taken care of as quickly as possible. This will be investigated and if these are incorrect charges, rest assured, it will be refunded. Thank you and keep safe!
I had many extra transactions taken out of my account for various amounts, I am getting a refund hopefully the new transaction from yesterday will be refunded
Hello A.T,
We appreciate your time leaving us a review. Please know that we will be more than willing to help you resolve this issue as quickly as possible. This will be further investigated, if you were incorrectly charged, rest assured it will be refunded. Thank you!
This company is the worst my stepson is incarcerated he hasn't even been able to use their services and they have charged my checking account four times now for $34.99 each time and every time that I've tried to contact them I can't get a hold of anyone I'm put on hold forever and then the next time I call back they are closed for the holidays and every day that I look on my checking account almost there is another $34.99 charge at this company is stealing please everyone do not ever ever use this company
Hello Brandon,
We appreciate your taking the time to leave us a review. Please know that we will be more than willing to help you resolve this issue. We would like to rectify this as quickly as possible and rest assured this will be taken care of. Thank you and keep safe!
This company is a complete joke! I sent mail over a MONTH ago and it's still yet to be processed. I keep getting the run around and excuses of "were backlogged." You can't call because they phones lines "are down for maintenance" and your customer service is less than helpful. The holidays are practically here and you are affecting the mental health of us families and our loved ones!
Hello Kimberly,
We appreciate your time leaving us a review. We apologize for the delay as we are receiving a volume of orders during those time, however, we made sure that all mail was delivered. Thank you and keep safe!
It took over 2 months before inmate got the free post card. I sent a letter a month ago, he still hasn't received it. Trying to call is impossible...they never answer calls, and NEVER call back if you put self on the call back list..
Hello Donna, Thank you for taking time to leave us your review. We would like to resolve this issue as soon as possible. Please know that we are currently receiving a volume of orders that causes the delay of the shipment. The good news is we are almost caught up and we will make sure all your mails will be delivered to your loved one. Thank you and keep safe!
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Hello Jackie,
Once again, I would like to apologize for this experience. As previously mentioned, we recently experienced an outage that affected our business hours, but our phone number is now active again. We are available Monday through Friday, 7 AM - 4 PM PST.
Regarding your credit card information, please note that a credit card is required for all active subscriptions. Once you cancel your subscription, you can remove it, or you can contact us, and we can delete it for you. If you have any questions, please don't hesitate to contact our customer service department. You can also reach us via email at support@pigeon.ly.
Thank you