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Pigeonly

How would you rate Pigeonly?
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South Dakota
1 review
2 helpful votes
Follow Jessica H.
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I found pigeonly unexpectedly the great things that this company has made happen Is unbelievable! I've been sending pictures to my children's father nonstop they've been getting there very fast in great condition customer service is great I just love the app!

Date of experience: September 1, 2020
California
1 review
0 helpful votes
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So convenient
November 10, 2020

It's so awesome to use this. It makes it easier to write letters and to stay connected with your family members who are in jail. Its way better than the other facilities that dont have pigeonly. I believe this is the best way to go. Thanks so much. You guys are a life saver.

Date of experience: November 9, 2020
Cortnei H. Pigeonly Rep
over a year old

Mrs. P we are more than delighted to have you service with us at Pigeonly, thank you so much for your very kind review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.

Indiana
1 review
0 helpful votes
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Easy to use
November 3, 2020

New at this but I do feel Pigeonly makes it easier. Web site has very good information. You can do Emails, phone calls, Photos, postcards, letters and more. Love this program it's great to be able to stay in touch with a loved one

Date of experience: November 3, 2020
Cortnei H. Pigeonly Rep
over a year old

Kim, I'm glad you enjoy our many services, If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895. Thank you for choosing Pigeonly and for your great review.

Viet Nam
1 review
0 helpful votes
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A wonderfully pleasant experience all the way around. Loving all of the products we've tried thus far which has been photos and phone calls. They are so correct in calling the customer service department heroes I spoke with them on two occasions and was throughly impressed coming from a call center background myself! I would definitely encourage you to trust this company to maintain a healthy affordable relationship with
Your loved one!

Date of experience: May 27, 2019
Viet Nam
1 review
0 helpful votes
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GREAT SIGHT!
May 25, 2019

This is a great sight who love ones are locked up I only paid 29.00 for a whole year of free color pic and greeting cards letter post card check it out you will really be happy just down load in Google.

Date of experience: May 24, 2019
Oregon
1 review
0 helpful votes
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Thank You
November 10, 2020

Can't say how much I appreciate this service. Makes it so easy to stay in touch & the rates are more than reasonable. Really a blessing when you have a loved one needing regular consistent contact with the outside world.

Date of experience: November 10, 2020
Cortnei H. Pigeonly Rep
over a year old

It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one. Thank you for your great review and thank you for your choice to use Pigeonly to stay connected with your loved one.

Indonesia
1 review
0 helpful votes
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Somewhat satisfied
August 11, 2022

Often not processing until 2 weeks. While the others already delivered. I've been experiencing the annual fee cut my credit card every 2 or 3 days until 7 times. Both case after I call already solved. But I need keep an eyes on my account in pigeonly. I wish I can trust pigeonly process so I don't have see order history back and forth to make sure all going good. Thank you.

Date of experience: August 11, 2022
Cortnei H. Pigeonly Rep
over a year old

Hi Cicilia, thank you for your feedback. We appreciate it. We would like to rectify the issue as quickly as possible. Please feel free to call us on 1800. 323. 9895 whenever you need assistance or if you have any questions. We are open from 7 am to 4 pm pacific time Monday- Friday. Thank you and keep safe!

Louisiana
1 review
0 helpful votes
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Very cool service
October 16, 2020

This makes talking to inmates much easier. My nephew is incarcerated right now and our family really don't talk to us so all we have is each other. And it just gets hard taking care of life out here and supporting him in there.

Date of experience: October 15, 2020
Cortnei H. Pigeonly Rep
over a year old

Hi Tracie,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Please let us know what we can do for you in the future.

Maine
1 review
1 helpful vote
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Wonderful
October 8, 2020

Thank you for offering an alternative way to communicate with my loved one.
I was not able to understand how to do the phone portion on the site, or fund the commissary at that location. I wish everyone was on board to be able to send funds. Tomorrow I will try to handle setting up the phone.
I was also deeply moved that an inmate recognized the need to create this website, and turned a negative circumstance, into a positive site that helps so many people. It gives me hope that my daughter may some day do the same. Recognize the situation that she is currently in, and turn a negative into a positive that can help other women in similar situations.

Date of experience: October 7, 2020
Louisiana
1 review
7 helpful votes
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Life-changing
August 20, 2020

I came across this website by chance and im happy to say my curiosity paid off for once lol. Jk but seriously the amount of time and money im saving not including convenience, is pretty unbelievable. Granted this is my first time dealing with a loved one doing time, pigeonly has made communication so much easier.

Date of experience: August 19, 2020
California
1 review
1 helpful vote
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Be careful when you search for these types of providers - I got linked to this very questionable company, got disconnected twice trying to figure out what happened, could not find anyone who could answer questions, and had to cancel because the service is misleading and useless to me. It's hard enough trying to get straight answers and signs of intelligent life from 5-0 much less vendors, so don't bother with Pigeonly unless you like the way the whole system makes you feel and you don't mind dealing with jailers and those who profit from suffering.

Date of experience: April 26, 2021
Cortnei H. Pigeonly Rep
over a year old

Hello Kirsten,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry for the troublesome experience you've had and your feedback really helps us get better. Feel free to call us at your earliest convenience any time from M-S 6-4 P.ST. At (800) 323-9895 so we can help you with the process of signing up and knowing more about our services. Stay well and have a wonderful day.

Texas
1 review
0 helpful votes
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Awesome
August 24, 2020

This company is very helpful for people on budget and trying to keep in touch with a love one who's away! I can send letters pictures view the web and they do the printing and sending them to your live one. So far it's been good!

Date of experience: August 24, 2020
Florida
1 review
15 helpful votes
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Potential client
March 9, 2020

My daughter uses this scam of a business i will never use or refer to anyone i like. I have witnessed all the trouble she has gone through, waiting on the phone for over an hour hung up so mad, call back option never happens. I realize this probably will never be read by anyone in management, that alone proves mine or anyone elses valuable time matter.

Date of experience: March 9, 2020
Cortnei H. Pigeonly Rep
over a year old

Hello Vicky and thank you for the feedback. Our aim at Pigeonly is to never leave a final bad impression regarding our customer service and we would love to know the source of your dissatisfaction. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.

North Carolina
1 review
1 helpful vote
Follow Tosha B.
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Very affordable option for sending photos and I'm very thankful for the discounted trial month so I have a chance to fully see how the service works. Easy account setup and registration. The entire process was very user-friendly. This was my first order so I can't yet rate the shipping/delivery speed, quality, etc. Hopefully everything goes smooth and they are delivered on Monday (today is Friday) I will try to write another review once delivery has been made. The one thing I would like to see is an app for the service to use on mobile devices.

Date of experience: October 23, 2020
Cortnei H. Pigeonly Rep
over a year old

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.

California
1 review
1 helpful vote
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Hello, thank you for your services! Im navigating this situation for the first time and thankfully i found Pigeonly. I was actually looking for a way to send money, but discovered that they also offered convenient ways to get in contact with my loved one. The ordering process is seamless and easy and not too expensive and there is a variety of nice things to choose from. I chose the letter writing service and a phone line. I like that i can write a long letter without running out of space.

Date of experience: October 12, 2020
Cortnei H. Pigeonly Rep
over a year old

Hi Sarah,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

Texas
1 review
1 helpful vote
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The Naysayers!
September 4, 2020

Some people was saying this was not good no more but i want know until my LO says he didn't received his pictures. But i used it along time ago and it worked just fine to me so i will see now if it is still the same.

Date of experience: September 3, 2020
Florida
1 review
9 helpful votes
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DO NOT USE THIS SERVICE.
January 16, 2020

I signed up for a free 3-day trial and decided to keep the service since the pictures I sent were not received by the end of the trial so I was charged $4.99 as agreed upon then directly afterwards was charged $19.99 two separate times and had to call their customer service and stay on hold to have them say yes we incorrectly charged you and they gave me some crap about how it happened when they changed servers I imagine they make their money by doing this to people who don't have the time to call back for the refund of the money stolen buy them.

Date of experience: January 16, 2020
Cortnei H. Pigeonly Rep
over a year old

Hello Kevin,
I do apologize for this inconvenience. Those are fees that are automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away.
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
Please let me know if for any reason you have not been refunded.
Thank you and once again we do apologize for the inconvenience.

Ohio
1 review
2 helpful votes
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Experience
September 17, 2020

I appreciate the emails and notifications. I'm concerned about the lack of information and explanation provided on website for specific services. Subscription cost and details of service provided is vague when I called to clarify I was spoke to as if I should know these things when clearly this is not something I'm familiar with. Still have no idea how many pictures my subscription allows me to send and unable to determine price of phone call from the prison through this subscription. Not sure what the details of the services I'm paying for are. Wish the information was clearer. I subscribed with the idea that I'll see how this goes for a month see if I can learn the ins and outs on my own as I use the account and if not I'll cancel.

Date of experience: September 16, 2020
Cortnei H. Pigeonly Rep
over a year old

Hello Sarah, we both thank you for the feedback and regret your negative experience. We would love to get this rectified. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.

Hawaii
1 review
3 helpful votes
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I love pigeonly
March 2, 2022

This is a great way to keep in touch and send your loved one to jail. Unlimited amount of pictures, letters, greeting cards, and postcards! Customize or select for standard ones! Delivered in a timely manner! I love pigeonly!

Date of experience: March 2, 2022
Cortnei H. Pigeonly Rep
over a year old

Hello Mike, we appreciate your feedback. Happy to know you are satisfied with our services. We assure to give you quality service while having the benefits of saving money. Thank you for choosing Pigeonly!

Mississippi
1 review
0 helpful votes
Follow Lisa C.
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After my fiancé was incarcerated I felt completely lost. He has been gone only five days but for five very long days I have tried desperately to talk to him but my phone provider doesn't allow calls from his facility so I searched until I finally found Pigeonly. I'm still lost without him but at least I know that he now knows he hasn't lost me. And I can tell him goodnight before I go to bed with a postcard or just a photo so he doesn't feel so alone. Your company has touched my heart and I'm sure many others who have felt just as lost as I was. Thank you for your wonderful service.

Date of experience: October 6, 2020

Overview

Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.

service
138
value
138
shipping
110
returns
98
quality
127