The page is really confusing, I understand that it is something extra the jail dose for inmates to be in contact with their love ones but this web site and the one other jail have are extremely hard web pages
I really appreciate the convenience of your business. Keep making process! I will continue using this service, because it's reliable, I have recommended at least two customers to Pigeonly. Your customer service is also good! Thanks for serving the Prisoners.
My experience using Pigeonly has been good. It has several options on how to better keep in touch with your loved ones. The prices are a bit high but overall it is worth it because its a whole months worth.
Hello Angie. Thanks for the feedback! If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Once again my account has been billed in error. This is the second time I have had to contact Pigeonly for incorrect billing. After being billed for $34.99 too early, I also could not log into the system to verify my billing.
I am requesting a full refund of my $34.99 back to my card IMMEDIATELY.
I signed up for a special offer that was supposed to be $34.99 for a 3 month auto pay. Next billing will be on Sept 23,2022 and I have my recipe which is attached for review.
After I have received my refund I will discontinue your services after my paid 3 month period. This company has on more than one occasion failed to bill my credit card properly which is very suspicious and can be reported as fraud to the proper departments.
I expect to hear from your company no later than 5pm central time today, 07/13/2022 concerning my refund.
Hello Stephanie, thank you for bringing this to our attention. We sincerely apologize for the inconvenience. We want this issue to be corrected as soon as possible. One of our representatives will contact you so we can discuss the details and resolve the issue as quickly as possible or you may also call us at your most convenient time at 1800. 323. 9895. We are open from 6 am to 6 pm pacific time Monday -Friday. Thank you and keep safe!
I cancelled my subscription in February and have an email from Pigeonly support confirming the cancellation on February 11. I have been billed two months in a row since cancelling the subscription. Clearly, this company has problems. I would not trust them with your credit card number.
Hello Philip, thank you for bringing this to our attention, we will make sure to have any billing issue corrected for you, Please give us a call at your earliest convenience. Mon-Fri 6am-6pm 1-800-323-9895. Best regards.
So I thought this site was gonna be some bs but turns out this site is really awesome... I love the fact that I no longer have to use a pin and paper or buy stamps. Now I can write him occasionally with all the extra stamps paper etc lol... I'd recommend this site to anyone who's loved one is in prison or jail...
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I have not found a better site then this to use to send my husband postcards with. They show up in a timely manner and are of good quality. He loves waiting to hear his name called to see what his post card looks like this time. Easy to use.
Hello Tanya,
We appreciate your feedback and glad to know that you're satisfy with our service. Your suggestion is very much appreciated. Thank you for choosing Pigeonly. Keep safe!
I find this site to be easy to use or I can keep in touch with my inmate have calls that they can call home which helps them threw.the there time of lock. Up.the company is very helpful if there be comes a problem. I would most recommend this site
I think pigeon.ly is great overall, I really do. I think it's pretty cool how it's affordable as well; and there's so many options to choose from.The only thing I would say needs work or should be added is a possible font change, that would really make it pop. One more thing that could be added is keeping memories and track of our letters or photos that we send; and I think it'd be freaking awesome if those features were added.
Hi Shacarionne!
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs. We are also grateful that you took the time out to leave us a review its actually a very new cool and interesting insight. Your feedback helps us to improve service for everyone thank you.
I love you guys are great. Thank you for helping us keep in contact with family and friends who are in prison or jail. I know that every person I know who's been there say that letters & pictures are about the things that they look forward to every day or week. It's what keep them going till their release date.
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
They were great until I noticed I was getting charged multiple times throughout the month. I had my bank stop payment, yet they are still pulling money from my account. I have contacted support( which is located in the Philippines) and they said I would receive my money back. I still have not received it. I also did not receive the confirmation email they promised to send.
My friend said the pictures were a very nice quality. And they were received in decent timeframe. I feel like it should have been faster cause i printed and mailed some "after" I ordered them here (wasnt sure if the facility would receive mine) and mine got there faster. But not that much faster and Pigeonly's picture were better he said.
I got a confirmation that this was free. Why do I need a credit card on file if it's supposedly free so far I like the service I only sent a postcard once I really don't need anything else. And then when I looked on my account it said that I was given a 3-day trial for $19.99 if I'm already got a plan that's free I don't need that one other than that it's a good app
Hello Quy, thank you for your review, we are happy to hear you are enjoying the services. If you have any questions or concerns about your subscription please call us at your earliest convenience so we may help you. We are open Monday to Friday from 6am-6pm, our toll free number is 1-800-323-9895. We look forward to assisting you, have a great day.
Miss leading to the people that look for a savings they charge you an amount and then other amounts are added to that I paid 1299 and immediately asked for my money back and was told no what kind of business does that?
Dear Shelley, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
This makes keeping in touch and sending pictures to loved ones easy. I'm reassured that my boyfriend receives his letters and photos without being lost in the mail. This app sends you receipts when you send out letters or pictures. I love it!
Hi Julie,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Letters. Thank you so much have a wonderful day!
After hearing about this website from my inmate, I decided to check it out and I am very glad I did. It is very simple to navigate and is user-friendly. They offer deals on a variety of services and make keeping in touch with loved ones a breeze, not to mention how much money I will be saving!
Seems like a good value, but ultra confusing and their charging system kept crashing. It still don't know what I actually signed up for or how to use the phone service or pay for it with their broken system.
We apologized for the experience you had. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you have any other concerns, please do not hesitate to contact us at (800) 323-9895. We are open Monday-Friday@ 6 am-6 pm P.S. T.
This is an amazing way to keep in touch with anyone who is incarcerated. It easy to use and you will get constant notification on your orders and it's faster than writing a letter. I'm so excited I subscribed to this online. Thank you so much.
I'm so thankful of this app. Thank to this I dont have to go no where to print out my pictures and my friend in jail get it on time. This make us more happy every day we keep in contact much better.
Thank You Pigeonly
Bought 1 month at $7.99. Didn't need it after a month, cancelled and thought that was the end of it. Nope. Got charges several more times. Called and had them fix it( on hold forever on the phone!) Got it reimbursed. End of story? No! They started charging again and now charging 3- times a week! Call AGAIN! On hold forever again! They are going to reimburse again.( now it's up to $32.00). I'm waiting to see how long to fix and then watch to see if more charges happen( actually having them blocked with my bank). Service for delivery was horrible. My husband didn't even get his letters till he was home for months! Be very wary of Pigeonly!
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gabriella. We regret any confusion you have experienced regarding our services. It seems it would be best to contact our offices for an Account Manager. M-F 6-6 PM at 8003239895. Thank you.