The business makes it very convenient to keep in touch with an inmate. Without the hassle of having to purchase writing material paper pens etc. I love the fact that the letter is processed wen done and inmate will receive it sooner and not have to wait the time limit of getting it thru the mail. So I give it a rating of 5 stars for excellent..
They are frauds! I ordered services. Web sites, phone, and pictures unlimited! Yeah right! You have to pay $25 to set your phone up and can only send pictures and web information once the previous order is delivered! It takes 2-3 weeks for delivery. How is that unlimited? I called and got refund. Then, they recharged my account. I called and have to wait 3-12 days for refund. Please, do not use this site to send anything! They are scam artists!
Their claiming the monthly service which was 19.99 would allow me to send unlimited greeting cards. So I signed up. Picked a card and dent it. About 5 days later I wanted to send another. Well, when I tried to send it Pigeonly didn't allow it stating I needed to wait for the first card to be shipped before I could send the second card. How is that unlimited. Clearly that is a limit they have set. When I contacted cust Serv they replied with this be. They said the reason is because they don't want the jail to end up returning or reject the cards just in case there are limits as to how many cards, sent separately mind you, an inmate can receive so they are protecting me. That's nonsense. First of all they should know all jail and prison mail regulations. As of today they have not cancelled my service which I requested, and are repeatedly attempting to get payment from my account. This is a bogus service and ate not professional at all
Hello Janine,
I apologize for the inconvenience of only being able to send one item per order until received by the facility. Again this is a precaution to ensure no mail is rejected, keep in mind not all facilities are the same as some may have limitations and others do not. We advise contacting the facility of your loved one directly to inquire about their mail restrictions. We are sincerely sorry you feel like you didn't receive great service and will make sure to provide more training to our agents to help better this concern. I would also like to include your account has been canceled as requested, please let us know if there's anything else we can do for you.
Have a nice day
Stay away from this company. They steal money from your account and do not reply to emails. They have taken over $80 in one month and tried to take more money today. My bank is dealing with it as a fraud case. I had to cancel my card in order to stop them stealing money from my account. Stay well away. I'm going to write this on every review page that I can to warn people about this company.
Hello Marie,
I sincerely apologize for these charges, we understand why you are upset, but we will make sure you are granted a refund if you were incorrectly charged. Unfortunately, we did a system update and it duplicated some subscriptions. Thank you for bringing this to our attention and apologize for any inconvenience. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6 am-6 pm 1-800-323-9895. Give us chance to fix this for you, hope to hear from you soon. Have a great day!
I finally caught onto how many times they've been charging my card since owning the service. Dating back one year they charged my card for $19.99 (11) times, $14.99 (4) times, $7.99 (58) times, and $2.99 (15) times. None of that includes the cost of the service. Almost $800 has been stolen from me by these guys.
Hello a. A. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
Pigeonly does provide you a call service but the additional fee isn't listen until after you have already picked a plan. You have to pay another company a fee for the calls you receive from the inmate. If that was stated at the very beginning, it would be a lot easier on everyone because there would be no hidden fees and no extra costs.
Hello Rhonda, We apologize for any disappointment you have experienced while attempting to sign up for services. There is no payment due until our customer's are fully made aware that some facilities require a payment provided in order to initiate services. Since this is not a requirement for Federal facilities, the disclaimer is withheld until a plan is picked. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 if there is any complications regarding the voice service. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I've had $55 plus out my account in ONE MONTH. I am from the UK as him can see, so the number was a god send for my friend to contact me. I'm a single mum & can't afford the charges at all. Cancel
The number it's a scam & not fair. I am so upset with this company.
I read "Cathy"'s review and had a very similar experience. I cancelled months ago, changed my card, and called the service about the unauthorized service to no avail. I had initially got the service to send articles and pictures to an inmate but the website gave me wrong information and the articles and pictures that we sent were not allowed to be sent from the company. This service is such a scam it isn't even funny. They will charge you months after you cancel for a service that sucked in the first place. -100 out of 10
Thank you JW for your feedback, we will take this into consideration to help out our future customers. I would like you to know we take every claim of unauthorized charges very seriously and make every effort to rectify the situation as soon as possible so please contact one of our account managers if you haven't already had this resolved. We look forward to hearing from you and possiblyy earning back your business.
I am having issues learning. But that's me. Lol! Other than that. You gave me a way to talk to my soon to be husband. And without that communication right now. It's been very stressful. Again. Thank you!
Hello Brandie we are so glad you chose us to stay connected with your soon-to-be husband, make sure he receives one of every different service we offer so he can to enjoy it to the fullest extent!
It took over 2 months before inmate got the free post card. I sent a letter a month ago, he still hasn't received it. Trying to call is impossible...they never answer calls, and NEVER call back if you put self on the call back list..
Hello Donna, Thank you for taking time to leave us your review. We would like to resolve this issue as soon as possible. Please know that we are currently receiving a volume of orders that causes the delay of the shipment. The good news is we are almost caught up and we will make sure all your mails will be delivered to your loved one. Thank you and keep safe!
Good way to keep in touch and share memories with loved ones while theY are away. Especially during the COVID pandemic. Have faith and let go of negativity in this crazy thing called life. It's too short to be anything but Happy?
My gf was recently arrested and was housed in Macomb County Jail pending me finding funds to bail her out. I knew it was going to take a little while for this to happen and did not want to spend so much money on care packs which would cut into my bond fund. I never saw this Pigeonly option before and looked at what other options are there to show incarcerated loved ones are not forgotten. Even a little note that just says high can lift their spirits and give them the energy to go another day esp if they are in full blown detox. You all know the prison guards and system does not give a $#*!! Anyways I like this new option to communicate with loved ones to remind them they are missed dearly and not forgotten. Oh btw website easy to navigate
Thank You so much for your review Alan. Glad you are enjoying our service, Pigeonly is committed to helping loved one stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
My fiancé told me about your services, and that it will be easier to send pictures, make calls. I've sent him a couple of pics, and he is always thrilled to receive them in great condition. Pigeonly has made it so convenient to stay in contact with loved ones, and share memorable moments. Thank you for your support durning these hard times.
I'm still not quite exactly what Pigeonly really does. First off they wanted to charge me $30+ for the phone calls when it was only supposed to be $8. Customer service won't message back. Still don't know if I get a letter in the mail box or onlie
Hello Toney, We apologize for any confusion regarding our services. Every thing can easily be explained via phone call. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 if there is any complications regarding the voice service. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Pigeonly has been so great helping me stay connected to my loved one. Costumer service has been great with any issue or questions I might have for them. They offer some pretty good services, letters and photos work great for me especially if I'm working plus you can do all this from the comfort of your home. Thanks pigeonly
Hi Kristie,
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
After seeing the gentleman on VICE and hearing his story, I decided to sign up to see if it works better than the system I currently use. I sent my first picture today then had a chat conversation to determine the time it would take for my picture to arrive. I was told it would go out today and would take 3-5 business days to arrive. I only live 12 minutes from the facility but it usually take about 7-10 days with the facility checking and distributing mail. I'm curious to see if it's quicker than my usual method. I had bought a printer to print pictures, etc. prior to signing up.
Hello Denise hopefully with our service there is no hassle nor did you need to use your printer again as our services are unlimited. Thank you for giving our small company a shot. I am grateful for your business with our service
Pigeonly helps you connect with your beloved inmate or inmates. They have great ways to stay in contact and offer different ways to let them know you're thinking about them. Their prices are unbeatable I have searched other websites to connect with my loved one and pigeonly is the best one. I highly recommend it p
Hello Amanda,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
Have taken over 400pounds unauthorised. Not what you want to see at anytime never mind after Christmas. Currently onto the fraud department at the bank!
Of course I've emailed pigeonly with no response!
Hello Lucy, thank you for bringing this to our attention. We would like to have this corrected for you right away, please contact us at your earliest convenience as this would be best handled over the phone. We are open Monday to Friday 6am-6pm 1-800-323-9895.
Right now, it's a hassle to go to the post office where I live. Hubby and I are having problems so phone calls aren't plentiful. Being able to just write how I feel and press submit relieved a lot of pressure while we're trying to work things out. If I knew about this 4 years ago, could have saved me some money.
Since May this company Pigeonly has gotten me for 79.99. Not counting the 1 dollar they got my card number for. Saying my Inmate could call for a monthly fee. I have never received any service from them. But the still continue to randomly charge me. 4x in one month. Will not give any refund when called?
Dear Crystal,
We want to sincerely apologize for your negative experience with Pigeonly. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (800) 323-9895 Monday - Friday 6AM-6PM PST. We are very sorry and we look forward to hearing from you and earning you back your business.
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad you get it too Stephanie, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review.