It's awful. Nobody explained nothing to us. Told us unlimited talk didnt happen. 35$ later and only talked 2 times plus the letters they mail takes 2 weeks to get there. Also promised that 10$on us had 3 friends join as well got nothing but more fees.
I made an account and signed up for a free trial. Read these reviews about bogus charges and canceled it immediately, but just in case I put a card with no money on it and deleted my bank card. They won't let you delete your card until your "subscription ends" which is 7 days later. Lo and behold 24 hours later I get a notification that my card declined two 39.99 charges. This site is the first and only place I have ever given this card info. I have contacted the authorities and am determined to erase myself from their site. I had to deactivate my card. I've enclosed photos. Oh yea, the charge came from "pgn.co". Imagine that.
Hello Jennifer,
Thank you for bringing this to our attention and we apologize for the inconvenience. We will do further investigation regarding your concern. Feel free to call us on 1800. 323. 9895 at your most convenient time so we can discuss the details and resolve this as quickly as possible. Thank you and keep safe!
I wish that this service would replace all the others in place at the jail facilities.
I've had nothing but trouble, problems and hassles. GTL connect Network, the other ones I am broke because of it and can barely afford to put money on my husband's books do to the other companies high fees. I wish my jail facility will allow pigeon to load commissary but at least now a lot of the other services are cheaper for me and I can send him pictures, greeting cards among other things. I've only had to use the customer service one time and even that was beyond amazing. Extremely happy with them.
My mail was sent back to me for several months. When I called to ask why, I was told as long as I have his prison number it should get there. Not so. The correction industry wants you to address the envelope they way they want it addressed. I followed their protocol but still it was returned. I then asked pigeonly why I should use their service if my mail continues to be returned? I'm still waiting for a response.
Hello Cynthia, Please give one of our account managers a call at your earliest convenience@1800-323-9895. We will work with you and the facility to our max ability to make sure we do everything on our end to correct this, thank you for choosing Pigeonly.
I was hesitant about using this, since I'm so old fashioned and use to mailing everything. I'm really not too computer savvy, but since I‘ve mailed my pictures off twice and they haven't been received, I figured why not give it a try. It only took me about 3 minutes to set up my account and send my photos right on to my hubby! I love it and I didn't even have to leave the house. They even called me to verify it was me, which made me feel more secure and ready to try. I set up a recurring payment acct. Since I will definitely be doing things this way! I love it!
Pigeonly is terrible. Twice with 3weeks $19.99 has been taken out of my account. I only have phone service through them and it's nowhere near $19.99 a mth! The first refund was a breeze to get my money returned. This second round, I'm still fighting for my $ to be returned. It's been over a month. Supervisor Katy is a joke and a liar. The phone #'s barely work on the weekends. It always technical issues for a service that's being paid for that you can't use! I'm furious! As soon as I get my $ back and find another company for inmate calls, I'm done with them! I'm contacting the BETTER BUSINESS BUSINESS BUREAU as well. They need to be aware of this so called company!
Hello S. R. We take every claim of unauthorized charges very seriously. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
Unethical —They promised phone calls, video calls, and computer connections. They promised delivering photographs and postcards. They did none of those the kiosks are non-usable, and I was charged for three months without them providing the services. I need to speak with them five times in order to get one of the months reversed. Don't waste your money
Hello Ellen, thank you for taking your time to leave a review, here at Pigeonly we offer phone calls, and unlimited mailing services. We do not offer video, nor have kiosks, as everything is ordered through our website. I apologize for any confusion and inconvenience this has caused. Please contact us, 1-800-323-9895 MON-FRI 6AM-6PM at your earliest convenience to discuss in detail how we would be better able to serve you. Thank you.
Pigeonly is a great and stress free way Of staying connected to your loved ones during this unexpected time. I recommend this to any and everyone that needs to stay connected conveniently and on a budget. The only thing I'm upset about is I didn't know about this sooner.
Pigeonly is a blessing for me, I am able to reconnect with my Best friend during this pandemic, they offer affordable deals that put smiles on pplz hearts, may the Lord bless this company so the can continue to bless. Families, thank you pigeonly keep up the good work
Seeing that you had an amazing experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Pigeonly. We look forward to serving you for all your needs.
This company is a complete joke! I sent mail over a MONTH ago and it's still yet to be processed. I keep getting the run around and excuses of "were backlogged." You can't call because they phones lines "are down for maintenance" and your customer service is less than helpful. The holidays are practically here and you are affecting the mental health of us families and our loved ones!
Hello Kimberly,
We appreciate your time leaving us a review. We apologize for the delay as we are receiving a volume of orders during those time, however, we made sure that all mail was delivered. Thank you and keep safe!
Was very well please until I chatted with the online representative and asked her how long it takes for one to receive our letters. Supposedly they are going through difficulties and was told as of now she cannot say when they'd receive the letter. Usually it takes 24hrs to mail out now I will not know when they'll get my letter. Used this as a convenience instead of having to drive to drop off a written letter. Like everything the mobile way better. I will still rate at a 4 star.
Please beware pigeonly is always charging your account when you already paid or even if you no longer do business with them. It has happened to me plenty of times then I finally closed my account with them. Just recently I was charged twice unfortunately I lost my cool because I no longer have an account with them so they had no right charging me. Their excuse was it is a new system. That is a lie because it has been happening for years.
Hello Jaclyn,
Your business is important to us and we appreciate your feedback. Since we do not have your complete information here, please call us at 1800. 323. 9895 at your most convenient time so we can discuss the details. We are open from 6 am to 6 pm pacific time. Thank you and keep safe
I wish I had seen these reviews earlier. They completely rip off money from your bank. I have called them bunch of times, demanding my money back that they charged for no reason. They promise every time that I will get refund. However nothing comes from them. Instead I was charged five more times after that call. This is just ridicules. I can't believe that they do this to people who are already in pain. By the way this is the first time I am writing a review. I guess you can assume how much this hurt me that it pushed me to leave a review...
First time using this site and wow it was tremendously easy to navigate through and get what I wanted done right away. I will be using this app from now on to stay in touch with my family. Thanks for making such an awesome and easy site.
Hi Joseph,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
I'm very new to the website. Just started by adding name it was simple elect to add credit to send pictures. Seems easy enough but I don't like that there is no direction for how it works or what will happen. And it doesn't say how it garuntee it's a credible city. Im just exhausted looking for one to contact this prison.
Hello Courtney and thank you for the feedback. We also feel that our site is simple and user friendly but regret the negative issue you experience when it came to the specifics. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Before Pigeonly I have been stressed to the max trying to talk to my boyfriend. I have been spending an insane amount a week or just a few phone calls. This makes trying to support him and comfort him as well as him do the same to me make us both just irritated. Thanks to Pigeonly I will be spending way less and won't have to worry about money. The service was easy and super helpful. I highly recommend it to anyone who has an incarcerated loved one.
Dear Jasmine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Its a blessing to have the ability to write my wife on the go, through my phone instead of have to go buy stamps, paper, envelopes and then sit down and write. This app is awesome I can b on the way to work sending a postcard, picture or letter. I love it and they dont try getting rich off of me like other apps that do the same thing, plus they have everything so I don't have to have 3 different apps. I can send money to her account, pay for calls, send pics, letters, postcards and arrivals from online. If you have someone locked up this is the best app to have. I was locked up 13 years and I wish they would of had this back then it makes it much easier to communicate
Amazing and easy to use! Easy set up and customer service very nice and helpful! Never heard of them before but very glad I checked into their services during this very difficult time for me. Thank you!
I've only used but so many types of these kinds of applications. As well as using in and out of building, and have seen others use other devices with the same kind of applications. This one, was not hard at all. It was easy as pie. Got onto the page, created acct, followed the quick review, and was basically on my way, to getting into writing a letter to a friend. It's by far, a very quick and simple app.
Many thanks for this amazing review Tisha! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one.
Well I was trying to find out if my boyfriend can receive mail during his diagnosis. Pigeon ly was the first app to come up on search and promise to send letters, photos etc.,
It was simple to follow and didn't cost much at all. My mail and photos were shipped out immediately
So far so go
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly, Theresa. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tina and thank you for the feedback. We take customer service very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your accounts, it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.