This is by far the best service out there to keep in touch! My bf has been gone about a year and this has saved me a ton of money and headaches when it comes to staying in touch. I saw some of the negative reviews but decided to try anyway and am so happy I did!
Paid for 2 months, postcards were returned to me, I tried to call and email them to cancel no answer in over 4 weeks, I had to call the BOA and put stop payment. After looking at the postcards I sent to my dad in jail... the pics I put on them were printed on a dark blue card could not even see the pics... what a waste of money using this company would be throwing your money away. And their customer service is some of the worse
I paid $26 for the phone number 0.99 since for the 1st month for subscribing and then the charges will be $14.99 every month after that. Just got the first call I still had to pay $6 off my debit card to even connect. Called to see what's going on, or to get more info on how this works they won't answer, so I went back to cancel it's saying I have up to 3 days for them to cancel and I'm worried, because they have my card on file. Smdh! Calling my bank tomorrow!
We apologize for any inconvenience you've experienced with Pigeonly. Sorry you had such a bad time with getting through to anyone on the phone. I will be more than happy to assist you with any issues or process a refund if needed. You can contact us at (800) 323-9895 M-F 6am-6pm.
I like this website it helps a lot. I don't have as much anxiety sending pictures to my boyfriend on here as I do in the mail. I get notifications when they are packaged and shipped and then again when they are delivered. The only thing that I have had a problem with on this site is when I have tried to send a greeting card it stays on the page that says 1% updating images. It never fully loads it just stays on the 1% uploading images page. Other than that everything else has worked great. I did send my boyfriend a postcard and he did receive that.
Hey Brandy,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Pigeonly. Please call us whenever you can so we can get this bug fixed as soon as possible.
2 times in 2 weeks they charged my card for services that I didn't request. I canceled my account over a year ago as I don't know anybody in prison anymore and no longer require their services. Both charges are recent. Still waiting on refund for first one and will be calling during business hours for this new one. This happened twice 2 years ago too, unauthorized charges. They can't tell me what was supposedly ordered and everytime I call, their excuse is "it's a glitch in our system". These charges to my card are fraudulent as they are unauthorized.
I chose the pay as you go option and only made one transaction of $24.99. I had no subscription. They charged me over 14 times for $39.99. Never contacted me or nothing just kept taking out $40 sometimes 3 times a day. The took out over $600 claiming I never ended the subscription I never signed up for. They label it as inmatesvc on your bank statement. I had no idea what these charges were from so I disputed it and had to get a new card. Well a month later they disputed my dispute and recharged my bank account. They are scammers do NOT enter any bank or card info. You will not get your money back! $600 for something I didnt agree to.
Hi Andrew, We appreciate you bringing this to our attention. Allow us to do further investigation. We will look into this and will make sure to resolve the issue as quickly as possible. Thank you and keep safe!
I'm getting charged $2.99 fee every other month. I'm also being charged twice a month for my monthly fees! I've been trying to contact them and I'm on hold for 15 minutes every time. Really thinking about discontinuing this service
Hi Aisha, I apologize for this inconvenience. Yes that is a fee that is automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away. Have you received any refund as of yet?
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
I will be more than happy to locate and refund any charges that were done incorrectly if it has not already been done. Our wait times have been high in the past due to the demand of our services but we have expanded our team since then and wait times are currently very low. So feel free to give us a call or provide me with your first and last name and I will be more than happy to locate and refund the charges.
Going to BBB getting charged twice a month for a service that isn't worth it's while is not right, not to mention I've emailed and asked them to cancel the service a long time ago, and they said they would contact me and never did.
Hello Jennifer.
I am sincerely sorry to hear that you are being charged twice a month for Pigeonly's service and that you have not been able to cancel your subscription despite multiple attempts to contact customer support. I understand your frustration and want to assure you that we are taking your concerns seriously. If this issue has not been addressed already, can you please send us an email to support@pigeon.ly, with your account name and phone number. So we can investigating the issue of the duplicate charges and will take the necessary steps to rectify it as soon as possible. We are also reviewing our customer support processes to ensure that requests to cancel subscriptions are handled promptly and effectively.
I've use this company only sending pictures but I haven't in over a year but it was pay and send never once did I have to commit to a monthly plan so had no problems, now it states a $4.99-7.99 plan monthly but I find out I was billed in advance $59 Iam livid, I call to possibly have the issue dealt with the customer rep. Was so shallow Telling me that all sales are final after pretending to help me. The customer is what makes your business you are suppose to at least attempt to help me resolve the issue. This co. Needs work. A class on customer service and professionalism. After this displeasing situation I'm done with pigeonly
Hello Lakia. I'm sorry to hear that you did not have a pleasant experience with Pigeonly. Customer satisfaction is our top priority, which is why we have a 100% money back guarantee policy if there's a Pigeonly issue or services do not work. I will be more than happy to help in solving this issue as well as providing a full refund if needed. May I have your first and last name to locate your account. Or you can give us a call here at 800-323-9895 and use reference code: 8232, and a manager will assist you further.
I love how the website is set up for auto subscriptions & how you can basically get everything you need. I've already purchased a subscription & sent a letter through your services... I like how there is Unlimited Everything lol.
3 months after my complaint I finally got a message from a customer relations associate offering to help with a refund. I give them credit for trying, but 3 months is too long and getting refunds has never been an issue with Pigoenly, the issue is they would refund my card and 2 weeks later start charging me again. I finally had to dispute each charge individually and then cancel the card cause CapOne considered it fraud.
I sent my fiance photos one time in December of 2017 using this service. Beginning in March of 2018 Pigeonly started randomly charging my credit card for services I never used and aren't even available in the state of Texas. I called and got refunded in June. Then July I got charged 4 different times again and 3 more times in August. Called again and told them to remove me from their system and got another refund. September... 4 more charges. 3 more charges in October and 2 so far this month in November. This company is running credit balance scheme and using deceptive business practices.
I used this ONE time closed my account years ago and they are still withdrawing money from my account. I spoke w a chad who is an absolute idiot. They have NOT refunded me any money. Or contacted me except for idiot chad who suggested i call 3 way with my bank. Calling them takes HOURS
Beware this company will continue to charge your card and steal your money no matter if you cancel
Your service or not. I finally resolved it and 6 months later they started charging me again for no reason. Shady business and steal your money! Stay away
At first I thought this was the greatest thing! I could send pics, a letter, an article, a postcard, etc. But then I noticed this charge from them that I never authorized, and not just from one account, they were taking it from any card I ever used, even if I had deleted it. 7.99 every 10 days. So I call customer serivce number, I waited for over an hour on hold with no one ever picking up the call. So I went to the online chat. This person only had the capability of filing a report with billing. There was no way to get confirmation, no number to talk to them. They sneak money out of your account, then make it so you can't even talk to someone who actually works for this company.
I've tried a few different sites for keeping in touch with my fiance in jail and Pigenly is the best I've tried.The different ways of communicating are amazing affordable and fast delivery for pictures and letters. I have not had a chance to check out all the different products but am looking forward to trying them all. Great customer assistance and very simple to use on my phone and he is happy with the deliveries and the quality of pictures And the bonuses are wonderful. Thank you Pigeonly for being here for us and making it affordable easy and fun to stay connected to our loved ones and helping spread sunshine in our difficult times
Boyfriend and son both in jail so put both their info on pigeonly. First month was fine and so convenient. Son writes back says don't send them (letters) this way said real pain to get and takes too long. So I follow steps to cancel and the next month I'm still charged I was charged for 3 months after I cancelled only way to stop it was I had to get new CC cancel the one I had been using. I will not do this again.
Always use a prepaid debit that will only be used during the time your friend/family will be in need of the services. A couple weeks after I used the services my card started being charged $19.99 every 3 days until I had to report it stolen and get a new card! Preditory service be careful. Bank did refund all unauthorized charges.
So far everything seems to be fine. The phone number assigned to my personal number as well as my son was able to get through. I am waiting on him to call me back to let me know if monetary balance change on his end. I hope I'm not going to be double pain like I have most companies... we'll see. However it was super easy to upload photos and get them sent to him much cheaper than it would be to print them myself and pay for postage separately.
Hello Tasha. Thank you so much for the feedback and we thrilled with your satisfaction. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I'm so grateful for a service like this. I used to send my brother(in jail) articles about your founder(Freddy) then made the connection that he's friends with a lot of my friends and use the service!
I sent pictures to my brother in may and he's just now receiving them. I reached out to customer support several times within the two months and received the same pre-written message telling me my photos would be going out within the next week. He looked at me as a liar for two months waiting for these pictures.
Hello Charles. Thank you for the feedback. At times there are unforeseen delays regarding delivery of products forwarded but we do have a money back guarantee when these instances occur. Feel free to contact an Account Manager to discuss in detail the specifics of your account in order to have it resolved as soon as possible. -F 6-6 at (800) 323-9895. Thank you.
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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Hello Kirk, sorry to hear you were displeased with our service, and that you had to wait so long for a response. You can always call us for a faster resolution at 1-800-323-9895 Monday-Friday from 6am-6pm. Since I don't have access to your account just based on a first name bases I cannot see what the postcard looked like, but I apologize it did not meet your satisfactory expectations. Thank you for your feedback, this allows us to better our services for our future customers, please give us a call if you want to express any other concerns or opinions.