I had many extra transactions taken out of my account for various amounts, I am getting a refund hopefully the new transaction from yesterday will be refunded
Good friend of mine got locked up so I started using this service then they transferred so I haven't used the service in over 6 months. Imagine my surprise when I see on my bank statement they're still charging me after all this time monthly. I've gone to the contact us feature of their website and numerous times and receive zero response. Would not recommend
Hello Curtis, thank you for your feedback. We would like to resolve this issue as quickly as possible. Please feel free to call us on 1800. 323. 9895 from 6 am to 6 pm so we can discuss details and we can do an investigation over this matter. Thank you and keep safe!
Cancelled my subscription year and a half ago. All of a sudden i get charged 19.99 TWICE within 2 week period. Had to cancel bank card to stop charges. Can not get in touch with customer service. AVOID if at all possible. Crooks
Be careful when you search for these types of providers - I got linked to this very questionable company, got disconnected twice trying to figure out what happened, could not find anyone who could answer questions, and had to cancel because the service is misleading and useless to me. It's hard enough trying to get straight answers and signs of intelligent life from 5-0 much less vendors, so don't bother with Pigeonly unless you like the way the whole system makes you feel and you don't mind dealing with jailers and those who profit from suffering.
Hello Kirsten,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry for the troublesome experience you've had and your feedback really helps us get better. Feel free to call us at your earliest convenience any time from M-S 6-4 P.ST. At (800) 323-9895 so we can help you with the process of signing up and knowing more about our services. Stay well and have a wonderful day.
I never write negative reviews but the one and only time I used this company was 3 years ago and every 2-3 months $19.99 is charged to my account. I have contacted them to have it removed at least 5 times and thank GOD my has them flagged as fraud but if they just add 1 cent you have to make another fraud report this is ridiculous and there should definitely be a class action lawsuit by now, enough is enough...
Hello Melissa and thank you the feedback. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
First off, I needed to ask multiple questions to customer service in order to get a thorough answer on my question (was only getting a yes or no answer.) Second, not all the services provided are able to use. To my understanding depends on the facility. This should be updated perhaps while on goes thru setting up an account? I went out my way to order the voice call service which ultimately was not able to use and would have not known if I did not contact them.
Hello Grace,
I am so sorry to hear that you have had such a poor customer experience to where you had to call in multiple times to get your concerns addressed. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page or receive help. We have recently upgraded our plans as a all access plan now to where it includes phone service, photos, post cards, greeting cards, letters and articles for one set price. Each jail facility has there own polices but Pigeonly services are accepted to majority of facilities. I am sorry your voice service you where unable to use. I appreciate you letting us know about your negative experience please give us a call if you have any more questions, comments or concerns.
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
This is a great way to keep in touch and send to your loved one in jail. Unlimited amount of pictures, letters, greeting cards, and postcards! Customize or select for standard ones! Delivered in a timely manor! Reasonable pricing! Cheaper then using other websites! I love pigeonly!
HI Bridget, welcome to Pigeonly! We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words.
I found this website by chance. My husband is currently incarcerated and I try to write him at least every few days to help keep morale up. I know how hard it is to stay positive and not feel lost and alone in there when you don't hear from anyone. Im 31 weeks pregnant as well so it's not really all that easy for me to be able to just sit and write to him either due to being so pregnant I get uncomfortable very quickly. It's so much easier to be able to pull my stylus out and type a letter to him instead of trying to write it out. I actually got a letter completed in one sitting this time rather than a few.
Also with it being on my phone I can also copy and paste messages from other people or news articles etc to send to him as well which is really nice. Im not quiet sure about the turn around time or quality of product but it was nice to be able to send a quick custom postcard as well.
Thank you for an awesome service
My daughter's dad was recently incarcerated and in a a facility over 4 hours away. We had been buying stamps, envelopes, printing pictures at the store and purchasing bigger envelopes with additional postage as they cost more to send and using their ridiculously expensive phone system and website that had a high number of fee's to be able to talk to him and put money on his commissary. I stumbled across the info for Pigeonly a few days ago and decided we would give it a try and I'm so glad I did! My daughter can send unlimited pictures, letters, postcards and money on his phone from our account, we're not charged ridiculous fee's and the money for calls lasts longer as it's a cheaper rate when you call through Pigeonly. We also save money since we don't have to buy stamps and writing supplies, Its helping my daughter feel better and closer to him and like she can interact with him! We love Pigeonly!
Hi Jessica, we are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Unfortunately, some facilities already have a set rate regardless of whether the number is local, out of state, or long distance. Hopefully all else is well!
So far I've only used the photo part of Pigeonly which was great! Customer service explained the other services that they have to use also and they all sound amazing! Looking forward to trying out their phone service next!
Hello Katrina, I'm glad you've had an amazing experience with us so far! My favorite service is the Phone service because it saves you money and is convenient, please feel free to contact us if you have any questions or comments@(800) 323-9895, M-f 6am-6pm PST. Thank you for the wonderful review and for choosing Pigeonly.
After days of searching multiple websites like this one... And no one confirming my relative facility... I came across pigeonly and in moments they found him confirmed it and got me connected to them. It was a good sent.
Hi Kristie, we are delighted to have you as a customer at Pigeonly and are more than happy to help you if you ever need any assistance call us at 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com.
But overall it's a neat way to stay in touch with incarcerated loved ones.
Hi Leslie, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the confusion, the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day. In the meantime, while you wait for one of your orders to process, try out one of our other services like postcards or articles. Enjoy!
A great easy efficient way to send your loved ones in jail letters or postcards that are homemade with pictures on them also a great way to put money on your phone and send commissary oh in the one-stop-shop website easy to understand anyone can do it... Pic included is an example of a postcard I personally made n sent within minutes!
The picture printing service is only $5 a month for as many pictures as you want to send, which is awesome. The only drawback is that in the state of Texas, the offenders are only aloud to get 10 pictures per envelope and Pigeonly does not offer a way to split an order into multiple envelopes. So, when sending the pictures, I send 1 envelope with ten pictures and they do not let you place another order until the current order has been received by the facility. Is it really worth the $5 if my family member can only get 20-30 pictures per month?
I found that using Pigeonly was so easy to use unlike other sites like theirs I have used before! It offers many different services all in one place and have been very prompt in getting the letters and pictures that I have submitted processed and sent out with no delays or issues! I look forward to using their site much more due to the pleasant experiences that they have currently provided!
Hello Diana,
Hearing you've had nothing but an excellent experience with Pigeonly is music to my ears! Reviews like this one, make it easy for us to stay committed to helping you keep in touch with your loved ones. Thank you for choosing Pigeonly, please call us if you need any assistance at 1800-323-9895.
With pigeonly I was able to send photos to my husband super easily. I tried sending photos to him through regular mail only to have them arrive back go me. Close to a month later. It turns out that they don't accept photos at his facility sent directly from family. What a happy day for me to discover Pigeonly. It has made it possible for my husband to feel like he was there with us as we made new memories.
I love the fact that I can stay connected with my loved ones. Without all the extra. Everyone knows sometimes life gets hectic and pigeonly allows me to send love all in one place. And honestly at a great price!
Only thing I'd like to change is the delivery of mail and having to wait to send. Due to the fact that the post office is slow delivering and the jail staff goes thru it it's 5 plus days until something else can be sent. I like to send more often due to processing time so my inmate can get mail 2 x a week. Can't do that with this service.
This is a great way to communicate with your love ones that are in jail. They offer many services such as unlimited letters, phone call options and funding that allows for easier conversation between you and your loved ones that are, let's face it, are probably not in their best state of mind. It also keeps you updated on your loved ones case.
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello A.T,
We appreciate your time leaving us a review. Please know that we will be more than willing to help you resolve this issue as quickly as possible. This will be further investigated, if you were incorrectly charged, rest assured it will be refunded. Thank you!