Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
I just used pigeonly for the first time and was super impressed at how easy it was to navigate! Upload photos and they send them for you! Omg that's the best part! Super affordable as well
Love how cheap it is and easy it is to use! You won't regret it! I will definitely be showing some of my family members who also have incarcerated loved ones in prision so they can use this as well!
It's a awesome site just need to learn how t use it but I can send my husband pics and get free minutes
It's easy to set up. U can send pictures for cheap prices send your loved ones money and it never fails all my stuff always gets sent I love this website
Your letters and pictures will EVENTUALLY get to their destination. And they seem to be sent alot faster once the 99¢ trial month is up. Go figure. Alot of what is presented to you at time of purchase is misleading. Will also not let you send mail or pictures until the last one is done and delivered. Well that sometimes takes 17 days. Kinda BS.
Pigeonly is a great app to use to get in touch with a loved one in prison. It's one of the best I've tried, I'll be sticking with this one. Thank you all for making this app so easy and useable.
This is the most awesome site ever. Just the fact that I can email and send pics to stay in touch with my husband is the best ever.
Very affordable, very different from other sites. Not to much of a hassle having to download different apps for different systems.
There awesome and very convenient to send your family photos in prison so easy and doesn't cost much to make a inmates day
I love them they understand how hard it is to have someone in jail and how to accommodate you properly
I haven't been able to know if my loved one has received my letters or received notifications that my inmate could call me.
Hello Danielle and thank you for the feedback. We regret any confusion you may experience regarding our site or services. We would love to assist you via phone. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well
This is a great and simple service too use. It's fast and easy. Great job! Also this business thrive.
This kiki s a good app to send letters. N it affordable for for phone cAlls. U will love this app when u get it
Helped alot... made easy to communicate with inmate. Easy to use. Had no problem navigating web site...
Very useful online tool to write, send pictures and communicate with my husband. Hasn't processed fully yet, however it is the weekend. I would recommend to family and friends.
It's pretty cool. Saved my time over the phone. I do not have to spend a long time putting In the same
I like how quick and easy it is to use! I really love how quick my loved ones gets my letters and pictures!
I was surprised by how quickly my letters were delivered! Easy to locate my loved one that is incarcerated. I would recommend pigeonly to friends and family!
The price is very affordable especially on a monthly plan and it's very convenient to me sometimes I don't have time to sit down and write a letter when I can just type up a letter on this site and just send it to my love one
Well i have found it very easy to use. I do prefer jailatm because the messages come thru as a text right away and i dont have to wait for it to proccess and ship.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael and thank you kindly for the feedback. We regret the delays in your order and normally this is not the case and offer credits in such scenarios. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895 in order for your account to be discussed in full detail. Thank you.