Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
It's really easy to do online instead of walking into the facility and you can do monthly payments cheap
Love the fact that I can send articles, post cards for cheaper then it costs for me to ship them. An customer service is great.
Ordered pictures got delivered fast have a great start up plan hopefully I continue using for a while
The website was very easy to use. And the shipping was pretty fast too. I will be using this website again.
Was able to put money on account to send pictures and very explanatory and helpful would use again if need to
This is a very open and easy to understand service. It's not hard to figure it out and it tells you step by step and explains it! Would definitely recommend it...
It was easier than i thought glad it was step by step hoping people can find it as easy as i did in setting up this account
Was very well please until I chatted with the online representative and asked her how long it takes for one to receive our letters. Supposedly they are going through difficulties and was told as of now she cannot say when they'd receive the letter. Usually it takes 24hrs to mail out now I will not know when they'll get my letter. Used this as a convenience instead of having to drive to drop off a written letter. Like everything the mobile way better. I will still rate at a 4 star.
Ots a great way to keep intouch with your inmate they feel blessed and we love it so much so thankful for this
I have been looking for a service like this for so long. I am so happy that I finally found one that does it all with a click. It's hard having my husband in prison and this service will make my life so much easier!
I had no trouble signing up and ordering what I needed too. It ran real smooth and was all very much explained on doing it.
This company is very helpful for people on budget and trying to keep in touch with a love one who's away! I can send letters pictures view the web and they do the printing and sending them to your live one. So far it's been good!
First time user confused on how to use it but other than that love it and would recommend it to a friend
It gives you access to save so much money on calls and so much more. Yew can send photos online. And also add money to use for commissary
It was very easy and fast delivery... I recommend using for the best way to send pictures to love one's..
It was very simple and straight forward, I had tried other web sites been charged and he never received the email or photos. So far pigeonfly has exceeded the competition
I enjoy using this system it makes it easy to stay in touch. I actually figured out sending photos
This is very easy n helpful and easy for me to use and talk to my loved one really recommended to use
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members