Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
Great service to keep in touch with your loved one. I can send up to 30 postcards with pictures and/or videos. This helps him stay connected with us so he doesn't miss any life moments.
This site is awesome its so much easier to type out an email on the phone then to actually write a letter
Confusing set up but had good technical help with solving issues after calling the contact phone number. Overall its a good service and I am satisfied with the final result so far.
Love this program. Makes life easier. I can write, send pictures and messages add money to his account and a phone line all on one
Love the idea of sending postcards with pics unlimited! This helps keep inmates spirits up! I can't wait to hear what my cousin thinks when he gets it!
I am impressed at what you all trying to do. I applaud you for that. It just needs more tweaking and examples,
Esta aplicación es 100% recomendada es rapida y segura para mandar cartas y mandar dinero a un detenido se las recomiendo
It's really helpful because I can't write letters due to carpal tunnel so using my phone to type the letters is awesome
It was very awsome great to use will tell everyone about y'all who has a loved one in jail thanks y'all so much for helping me
I was hesitant to use this form of communication to stay in touch with my incarcerated loved one, but I'm so glad I gave it a shot. It was so simple to set up and use. And the first month discount was a very happy surprise. Pigeonly is a great way to keep your loved one up to date on family, friends, and even the news! Give it a shot, you will be so glad you did!
The best app to keep in contact with our loved ones. I would recommend this app to all my family and friends.
Great service truly enjoy how easy it is to use. And it's rather inexpensive to send letters and photos
We will see when my husband recieved the pictures I sent him so until I get confirmation on that I'll have more to say
This was an awesome site. Very easy to register. Didn't give me no problems or no adds getting in the way. The price is great n the service was even greater. I loved it..
I love how easy if is to send my loved ones pictures and letters now. And it takes the stress out of making sure I getting pictures printed and mailed off on time.
Pictures came out great my fiancé said customer service was prompt n helpful everything got to him quickly
FOR THE MOST PART AS LONG AS YOU UNDERSTAND WHAT THE REAL PURPOSE FOR THIS WEBSITE IS IT WAS PRETTY EASY.
DEALING WITH THE STRESS OF A LOVE ONE AWAY IS ENOUGH SO I UNDERSTAND THE FACT THAT YOU TRY TO MAKE IT EASIER. UNDERSTAND THAT THE LOVE ONE MAY BE IN FINANCIAL STRAIGHTS
SO LOWERING YOUR PRICES IS A GOOD IDEA
GOOD PROMOTIONS DO HELP
I can send letters and receive super cheap phone calls because of the service pigeonly offers. They are amazing and it's so easy to keep in touch with my husband who is incarcerated.
Frustrated! Disappointed! Waisted money, waisted time and just added aggregation at a time when NOBODY needs it in the world.
Hello Sherry and thank you for your response. We regret that you feel the way you do but we do have a money back guarantee when we are not in position to save our users when it comes to utilizing our services. Feel free to contact an Account Manager to discuss in detail exactly how to resolve your frustration, M-F 6-6 at (800) 323-9895. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello J. B. and thank you for the feedback. We are doing our best to improve the perception of Pigeonly and let it be known that a majority of our customers enjoy the ability to stay connected and the value when considered in it's totality. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
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