Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
Within 5 mins I was already writing my friend. I got a great deal for the price! Cheaper than actually mailing a letter!
I'm new to this but sending pics in the mail has become aggravating to say the least. This seems to be an answer to those issues! I just signed up today, so I'm hoping this continues to be a great resource!
The picture printing service is only $5 a month for as many pictures as you want to send, which is awesome. The only drawback is that in the state of Texas, the offenders are only aloud to get 10 pictures per envelope and Pigeonly does not offer a way to split an order into multiple envelopes. So, when sending the pictures, I send 1 envelope with ten pictures and they do not let you place another order until the current order has been received by the facility. Is it really worth the $5 if my family member can only get 20-30 pictures per month?
Great and easy way to stay in touch with your loved ones. Works great and so easy to use. Best way to send letters, pictures, postcards and much more. Call rates are also amazing. Thank you!
It's a easy way to add money on the phones and send letters, it's also a great way or sending pictures to your loved ones. I will use this website more often.
It was hard to set up and understand and then when I called the person I spoke to kept having to hang up and call back because her reception was horrible. Also it cost way to much.
Awesome very cheap to use there website alot cheaper the regular rate i hope all families know about this web site very simple and cheap to use my lived one told me about this so glad. Pass this on to anyone who may have someone incarcerated
Pigeonly is a company that cares about individuals who utilize their services I had an issue with charges that were not made by me the issue was immediately resolved
Fantastic service and the best way to keep in touch with your relatives. I will recommend it to my friends and family. Very satisfied with reliability and customer service.
The website is so easy to use. I have never hassled with the site not even once. I'm very pleased with them.
Hi I would like to comment on my experience with Pigeonly. Truthfully in the beginning I had my doubts because it seemed to be taking such a long time to have it mailed. I know it read processing for almost a week it seemed like. I was kinda upset cause I know it didnt take probably minutes to process my payment to them but with all that said I apologize for doubting them because my experience has been great. I do wish they handled their commissary too but other than that I'm very satisfied with my subscription with them and would definitely recommend them 100%. Thank You Sincerely. Heather McGee.
Everything was easy to use. I haven't got a confirmation yet or had my LO try to call to see if there was a difference but the website itself is very well laid out and self explanatory.
Its cost a little bit to get started but the savings after are awesome. Im so happy i found pigeonly.
Thank you pigeonly for all you do.
Having an option to reach a loved one at anytime during these troubling times is truly a blessing. Comforts both the inmates and family
I thought this was a great idea to keep in contact with love ones. The ability to share photos and keep some kind of contact with your love one really helps family. And hopefully it sends some kind of hope and makes your love one a better day.
I was freaking out because my I haven't heard anything from my other half since I last seen him in the back of a police truck. I've worried every since because I couldn't give him my number to call me. They told me about Pigeonly and it gave me comfort knowing he'll have my number soon so he can call me and put me on his visitation. And To reassure him that IM STILL RIDING SHOTGUN AND HOW MUCH I LOVE AND MISS HIM
Its very user friendly and simple to navigate at a low cost. The choices are nice to jave available.
I found it confusing trying to set up my account. Probably would not have been able to complete if the chat service was not there to help me. I think she went beyond and over to help me. I would put in info and then it would say it was incomplete - overall, if I can get calls from my son it is worth it.
Hello Jane and thank you for the feedback. We regret that there was initial confusion but are happy that our Chat Representative alleviated your concerns. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin and thank you kindly for the feedback. We extend an invite for you to call in and speak with and Account Manager in order to look specifically what is causing frustration regarding your account. Feel free to contact an Account Manager to discuss in detail exactly how to resolve your frustration, M-F 6-6 at (800) 323-9895. Thank you and stay well.