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Having a lot of trouble getting the processing on the pigeonly premium plan. Have not been able to talk to my inmate after purchasing the bundle plan n everytime he calls me to the given phone line it says it has no funds when I just purchased funds. How long does it take to be able to go through? Starting to feel like its a scam n waste of my money. Also happening with my photo purchases. Takes my money but says processing. Getting frustrated
Jennifer V.'s review of Pigeonly earned 8 Very Helpful votes
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Over two weeks usually three sometimes four weeks until inmate gets mail,letters sent last arrive...
Hello Jennifer. We regret and frustration you have experienced utilizing our services. Rest assured we provide a legitimate and convenient way for you to stay in contact with your loved one. Though it has been some time since your issue, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.