PickupFlowers

I ordered a beautiful arrangement for my mom, based on the picture, on Mother's Day that was offered with a $10 coupon to get free delivery. They didn't have same day delivery available, so I chose next day. The flowers on the picture looked beautiful, but what my mom got didn't look nearly as pretty and on top of that, they didn't look fresh, neither the flowers were delivered on the day agreed. The only pretty thing on the arrangement was the pink bow they used, that's it. I had to contact PickupFlowers.com twice, they asked me to send pictures of the product delivered. So I did because I was confident about my claim; I had nothing to hide. Within three hours they replied to my email address that nothing was wrong with the arrangement, that they seemed to be quality flowers based on the image, that the ones I saw in the picture were an upgraded version, and that they were delivered accordingly. All a bunch of lies. They refused to stand behind their deceiving 'Satisfaction Guaranteed' advertisement.
1. That was the only option available to purchase. It didn't give any options of standard-better-deluxe. NO. They advertised the arrangement as if it was the one to be purchased for the price offered. Period.
2. They don't have a direct phone number. The only way to contact them is through 'Live Assistance'. No email, no mailing address, no phone number.
3. They don't honor what they promote on their website about their "excellent customer service." They do not refund OR replace if you aren't satisfied, the flowers they deliver are not premium quality flowers, and they seem to fail delivering on time, based on my experience and other customers' reviews. They might, however, offer you a 10% discount on your NEXT purchase... Awful!

Bottomline, avoid this company. There are many others that although they may charge a little more, they do stand behind the quality of their products and service. PickupFlowers.com is a scam.

Extremely bad service and communications. I strictly do not recommend this company and web-site.
I've ordered 3 bouquets(orders *******, *******, *******) with delivery on May, 05 to Munich airport. I have clearly mentioned the day and a time period when I need these orders. Thru LiveChat we have discussed with Sara (or Sheril, I'm not sure for the name) and I double mentioned the date and a time period. Then I had a call from the company with a request to change a colour for one bouquets. In this case they told everything will be delivered on time.
Then I've waited in the airport, but finally no one called me and I didn't get these flowers at all. I have met my family without flowers and felt upset of it. Then, on May, 06 thru LiveChat I have discussed with Nikki and asked return my money back. At the same time I wrote an e-mail to customer service with the same issue.
Then on May, 07 I get a call from some airport stuff (SIXT car rental desk), that someone delivered flowers to them for my name. May, 07! Sure I was not in the airport already. At the same date I get e-mails from DHL that some orders were sent on May, 07 (!) for my name. These e-mais has tracking numbers as well.
I wrote one more e-mail to customer service about this issue and asked return my money back. But - silence from them. Then I get e-mail from CEO (i don't know is it true or not, but it was signed as a CEO) with apologies and 20% for next orders. I replied that I do not need any discounts for next orders, I just want my money back at first, then I might think for future orders. Silence.
Live Chat on May, 10 with the same issue - apologises and silence about money returning...
Very bad service and company! Very bad experience for orders and communications. Absolutely will not recommend it to anyone.
Be careful - they are cheaters.

The company does not offer any guarantee on the arrival of any gifts. Really frustrating because it can ruin any surprise or gift.

I'm from the US and I sent flowers to te Philippines. I got my package ahead of time. I thought I got scammed because I saw all the bad reviews, but my package came. Also when my girlfriend got the flowers it was better than I thought it would be. The flowers were fragrant also the plush bear and the card too, and the arrangement was beautiful. The customer service tho is quite a head scratcher, first I asked how to check the status of my order, then she just said "order number" then I sent it then she told me that my package will be delivered on the 24th sorry for the inconvenience... so I thought that I got scammed but I WAS NOT. Then after that I asked her how to open my account because I want to look at my order but it won't go through so I kept changing my password and it still won't go through that's why I asked the rep and I waited for like 30mins and she didn't replied. So to finalize I got the package ahead of time, Product is better than I expected but it had some little damages on the flower, and Customer service not so helpful.

Awful company failed to deliver flowers despite being given three days notice. No refund. Do not use!

Let me preface this testimony by saying after all this grief, I filed a complaint with the BBB only to find Pickupflowers has many previous complaints and the lowest rating: F. As in Fail.

I ordered some roses and lilies to be delivered to my sister in law for her 30th birthday. The cost: 52 Euros. They never arrived. So I spent the next 4 days trying to get a refund. PUF apparently has a "24/6 customer service phone numbers" I tried both the numbers in the USA and in the UK. No one is ever available. Either you get an answering machine asking to leave your contact information, in which case they never call you back, or the line is picked up but no one speaks. The only communication available is their "live chat" or email. After speaking to 4 live chat people, (oh, and be prepared to wait and wait) and numerous emails, PUF finally promised a refund.

Then, a week and a half after this, I rec'd an email saying my flowers had been delivered. My sister-in-law sent me a picture of the flowers and they were a handful of daisies. Again, with much difficulty, I tried to contact PUF to discuss why my credit card had been charge without my authorization and after I was promised a refund. They refused to discuss this question. I also queried about sending daisies in place of lilies and roses. They told me that daisies are an acceptable replacement for lilies and roses in their "substitution policy". And, I was eventually charged 59 Euros.

So, to sum up, 5 days late, unauthorized charge, daisies, 59 Euros. I suppose I should be grateful their was not more hidden costs considering the business ethics of this company.
Don't use this terrible company to send flowers. Their advertising is false, their customer service is pitiful and they are completely without ethics.

Just a little update: PUF has to date (April 22/15)not responded to the complaint I submitted to the BBB. Also, I replied to "Betty' - you know, the 'bla bla we're sorry, call me, email me and we will straighten things out' response to this review. Betty doesn't return calls or emails so save yourself the trouble of contacting. Still the worst flower delivery company out there, and maybe even a little worse for more false portrayal of their customer service!