A S.

Extremely bad service and communications. I strictly do not recommend this company and web-site.
I've ordered 3 bouquets(orders *******, *******, *******) with delivery on May, 05 to Munich airport. I have clearly mentioned the day and a time period when I need these orders. Thru LiveChat we have discussed with Sara (or Sheril, I'm not sure for the name) and I double mentioned the date and a time period. Then I had a call from the company with a request to change a colour for one bouquets. In this case they told everything will be delivered on time.
Then I've waited in the airport, but finally no one called me and I didn't get these flowers at all. I have met my family without flowers and felt upset of it. Then, on May, 06 thru LiveChat I have discussed with Nikki and asked return my money back. At the same time I wrote an e-mail to customer service with the same issue.
Then on May, 07 I get a call from some airport stuff (SIXT car rental desk), that someone delivered flowers to them for my name. May, 07! Sure I was not in the airport already. At the same date I get e-mails from DHL that some orders were sent on May, 07 (!) for my name. These e-mais has tracking numbers as well.
I wrote one more e-mail to customer service about this issue and asked return my money back. But - silence from them. Then I get e-mail from CEO (i don't know is it true or not, but it was signed as a CEO) with apologies and 20% for next orders. I replied that I do not need any discounts for next orders, I just want my money back at first, then I might think for future orders. Silence.
Live Chat on May, 10 with the same issue - apologises and silence about money returning...
Very bad service and company! Very bad experience for orders and communications. Absolutely will not recommend it to anyone.
Be careful - they are cheaters.