PickupFlowers

I wish I had seen these reviews before placing an order with the website. I ordered a bouquet of flowers to a friend of mine on a special day. The flowers never arrived. I emailed the customer service twice but no reply. I also tried calling their UK customer service numbers but it was continuously going to voicemail which was already full and couldn't accept any further messages to be left on the voicemail.

So I am left with no option but to regret the fact that I decided to place an order with this useless website!

I called in if they deliver to this address and they said yes... so I ordered flowers worth $300 and after 2 days told me that their florist cannot deliver to that area. They offered me a gift card with the same values, saying there's a problem processing a refund and I said I want refund coz it's useless to have gift cards since you cannot deliver it. They msg me back that asking my bank account so they can send the refund... hmmn... it's sound suspicious why they need my bank account since they can get the money from my card so as well they should give it back to my card. Scam..

Do not order from this site ever. I ordered flowers to be delivered to my girlfriend in Germany on Friday June 18th. I paid extra money for the next day delivery, got confirmation for delivery of the flowers on Friday 18th.
However the flowers did not arrive until Monday of the following week. To make things worse they claim they will check with neighbors and leave the flowers with them. Nobody did that or even try to call the number I left there.
I contacted their customer support for refund, all they said was the delivery is not guaranteed. If it is not then don't advertise next day delivery!
I contacted their customer support for refund, all they said was the delivery is not guaranteed. If it is not then don't advertise next day delivery!

I really think this is a scam. Somehow this site is affiliated with another gift company called gift.com. I ordered from this company because it offered next day delivery. I paid for the next day delivery. The gift never arrived and I received no notice of any delay or other problem. When I called I was connected to some sort of call center. The person on the phone- whose poor English made the bad phone connection even more frustrating- appeared to read from a script and kept repeating there were "technical problems" with my order. She couldn't explain the problems and could not transfer me to someone who could. But she told me that the gift could be delivered on the same date originally offered by the gift.com company (same product). I should have researched before placing the order but am going to take 30 minites and post this to as many sites as I can. My friend really needed this pickmeup in the hospital. Shame on these folks.

I ordered flowers for my mother's birthday in September. Needless to say they did not arrive on the day or for the rest of the week for that matter. In fact after 4days of live chat which got me a bunch of morons who could only say "they will be delivered" I managed to get someone to say that I could have a refund which would take up to 10 business days. I received an email from Victor in customer services reiterating this but here we are on the 13th October and still no refund. The only apology I got was in the email and clearly is just lipservice! I have NEVER dealt with such a shambolic organisation who do nothing but lie to you from the very beginning. Credit card company will be starting the process of recovering my money from these thieves today as I paid good money and got nothing in return. I would add credibility to this review with photos but I never got the flowers!

I ordered flowers to be delivered to our friends hotel room in Copenhagen on their wedding day. They did not receive the flowers. We found out later from the hotel that the flowers were delivered the next day, after our friends departed, and the flowers did not have the name and room number attached. So the hotel did not know where they were supposed to go. I s3nt an email to the company and after a week have not heard back from them.

Ordered flowers for my mother's birthday on 17 October when we were at Hua Hin, but the flowers never came. Got in touch with them through the chat function and they told me that my order has been cancelled. I hadn't known about this. After repeated questioning, they admitted that they couldn't get in contact with their supplier in Hua Hin. I asked for a refund and they told me that they would refund the amount to me in 10 business days. I waited and waited, but I never got it. Had to get in touch with them again and the representative told me that i will get it on 6 Nov (or 9 Nov I can't remember). But alas the day came and I didn't get my refund. Asked them repeatedly once a week before I finally got my money back in the bank on 12 Dec, which was 2 days ago. Disappointing.

This is the worst experience ever! I made my order on 11 Dec to be delivered on 17th. I make my follow-up through their live chat and it kept telling me it will be delivered before 7pm. But even after 7pm, there was no delivery made. I again did my follow-up and told me that it should be on the way. And the live chat kept dropping me then. I then asked for refund as my order did not come but they insisted that my order can't be cancelled as it is already in transit. I still pursued my refund and told them that I have notified my bank regarding the matter. Only then that they agreed to refund me. I then asked for reference number but none was given. Only told me that they will send me e-mail. And now its 20 but still no email was received from them. My order was then delivered on 19th but its already withered and very far from what I have ordered. If you don't want to experience the difficulty and stress same as I did, stay away from this merchant. They are bogus!

I ordered a 75$ worth flowers to be delivered on 14th feb(*******) but was not delivered. On writing to them they gave some lame response and told it would be delivered on 16th. Still it has not been delivered. They do not respond to the mail I sent to them, do not respond to live chat nor to phone call, call is picked but no one speaks only hear some typing noise. Unprofessional people. Will not order with them again

Like the majority of the other reviews - I too have been greatly disappointed by Pick up Flowers and I wish I would've looked up customer reviews before placing my order.

My order wasn't delivered yesterday as I was guaranteed and just now the Live Chatroom agent decided to end our conversation (waiting for 30 minutes) even though he/she didn't answer any of my questions.

I even tried calling the company's U.S. phone number which is supposed to be 24 hours - 6 days a week - NOTHING.

Stay away from these c#@ksuckers.

I made an order for my mothers 60th bday and the order failed to deliver. After getting in touch with the live chat customer service after there reassurance i waited one more day after her bday for it to be delivered. The reason i was told was the supplier didnt have any delivery boys on that day and they had the flowers and cake sitting on there location to be delivered.

Again the order wasnt delivered the next day and they didnt even give me a reason for failure. I have cancelled my order now and waiting for my refund.

The service here customer is looking for is delivery on time on important occasions and this website FAILS to provide it. Please dont make any orders from this website without reading the reviews (my bad). I wish i could give a 0 rating.

WORST SERVICE ever and this website needs to go down or sued against for fooling customers

I placed an order for flowers and a round big platter of assorted dry fruits for a birthdday to be delivered to Imphal, Manipur. Despite their confirmation that it'll be done, upon multiple followups and chats and calls, they did not deliver. Then, due to my asking them for a refund, they managed to send someone who carried a small 200gms of dry fruits in a plastic packet like it was just picked up from a grocery shop - not packed properly, leave alone with a proper wrap. And of course no sign of the flowers. These guys are big frauds. Never use their services. I really wish I had seen their reviews sooner. Big cheats!