Tracy F.

I ordered flowers for my mother's birthday in September. Needless to say they did not arrive on the day or for the rest of the week for that matter. In fact after 4days of live chat which got me a bunch of morons who could only say "they will be delivered" I managed to get someone to say that I could have a refund which would take up to 10 business days. I received an email from Victor in customer services reiterating this but here we are on the 13th October and still no refund. The only apology I got was in the email and clearly is just lipservice! I have NEVER dealt with such a shambolic organisation who do nothing but lie to you from the very beginning. Credit card company will be starting the process of recovering my money from these thieves today as I paid good money and got nothing in return. I would add credibility to this review with photos but I never got the flowers!