Pick n Pull

Well, it finally happened to me...
Today was my turn and I got screwed by pick and pulI. After I spent 3 days removing a engine out of a Jeep... forked out money for the entry fees, for the dolly to lift it out and carted that damn thing to the front desk. Then, I was told at the counter that when the engine is taken apart (ie: Head, block, oil pan, pick up tube, air plenum etc.) they charge per pieces. I asked the front desk worker..."how else do you pull an engine out". I mean, I don't expect your front staff to know everything about engine but when I am asked about the head and told its a transmission I realized he was either an idiot of simply under qualified to work there. This amounted to x3 more ($ 650.00). So I told them that I would cart it back in and spend a few minutes to put it back together but then was told that " now that we know you can take it apart... you cant put it back together". I told them this was absurd and did not make any sense. They did not budge...
So I POLITELY asked that either they honor the complete block price or I am throwing it in the dumpster.
I also stated that I did not see that in their policies. I got the " deer in the headlight" look so I all went to the garbage.
I understand that pick and pull is in the business of making money, but it sure would be nice if they didn't try to screw the customer at every corner after stating on the website that "customer satisfaction is their #1 priority".
Needless to say, I am NEVER going back (BTW, I am writing this cool headed). I have been going to the Edmonton location for 38 years and have been a member for quite some time now. I have literally spent hundreds of dollars on a long list of different vehicles but sadly it now comes down to a question of principle..

Went yesterday got there think her name was Amanda. Had not only manufacturing part number also had after market #. Told her year make model and 4.0L v6 automatic. She said that we have it bragging about there the only one's that had that part and my day got better because of it. So with a false feeling of happiness and thankfulness. That I saved over 200 hundred dollars. Get too it pull the ecu out find that it was not right part. Looked in truck and was a standard transmission not a a 4.0L. She had told me a bunch of blunt faced lies nothing I gave and or told her was there. Not happy very pissed off and made me pay a dollar for my wife too go back too just watch. Worse place ever never going back there you guys $#*!ing suck.! WILL DEFINITELY BE GOING BACK TOO BUDDY'S NOW THAY ARE NOT COMPLET $#*!ING IDIOT'S LIKE PICK AND PULL.

Today January 4 I finally received payment for the car I sold November 13 to picknpull. What I thought would be a simple process of selling an older car to picknpull became a nightmare that only worked out because of some hard work on the part of Customer service rep. Claudia Martinez!
I sold my car, in mid November. I walked in the title, but did not receive a check. I waited and waited, then began calling. I kept getting different people that never put my address in correctly. Finally, Claudia became my point of contact. She traced the payment, had it mailed out again. It didnt arrive. I contacted her again. She had the payment delivered by UPS overnight ( which took a bit longer because of the holiday). The payment was much, much lower than the quote. I contacted Claudia and emailed her a copy of the quote. She was able to contact the main office and have it fixed!
Claudia Martinez, at picknpull was able to untangle and fix the mess that picknpull made of my car, the payment, address, amount, etc. She is a huge asset to this company. Calm, clear, reliable, and honest. She made sure I received the correct payment.
If you choose to go with picknpull, be sure to try to deal with Claudia M. She will help you.

I went to pick n pull to buy an engine of a 02 ford ranger 4.0. When I got there and started working on taking out the engine after 3 hrs a guy came in and said that engine was his. I told him no because u had been working on it since early in the morning and I had it off the car already and was ready to pay for it. Then he went to the office and got a girl name Maria. She said she was the manager. She then told me that the engine was his. I told her I was working on it for about 3 hrs she still insisted that the engine was that one guys. Then she call another guy and he came and told me that engine was not mine. So I told him to pay me the 3 hrs I had been working on that engine if he wanted because I had it out the car already. Then he call corporation. I guess they told him how stuff work at pick n pull. Who every takes it out and has it they get it. I ended up getting it and buying it. None of them could help me out until. This happened at picknpull in Kansas city no on 12st just so you guys know to fight for your stuff if they try to take them away from you after you been working hard on them.

GATE ENTERANCE WHEATHER THEY HAVE PART OR NOT YOU PAY, NO REFUNDS?
WITH MY PAST EXPERIENCE I BOUGHT ONE TIME SINCE ALREADY PAID BUT WAS NOT SURE IF IT WILL WORK. WHEN WANTED TO RETURN NO REFUNDS ONLY CRDIT TOWARDS FUTURE PURCHASE? SAD NO ONE EVEN INVIREMENT OR ANY AGENCY LOOKINING INTO IT. MUST BE GETTING TIPS BENEFIT TO SECURE THEIR JOB IN NORTHERN CALIFORNIA. THEY ALL SUCKS. BETTER BUY FROM RECYCLERS OR EBAY OR ELSE AND SAFE. DEFINATELY DON'T WASTE TIME AND MONEY. BADLY MANAGED SCAM IN SALVAGE BUSINESS I GUESS MAFIA POSSIBLE

First couple women I talked to were lovely. My dads car broke down and we couldn't reach the title due to where it was in a filled storage container. First woman treated me well when organizing things. I called again, due to how long getting a replacement title would take (as its my fathers, who was full time with a long drive) and was told the offer wouldn't expire and given an email to send the in-leu-of to, after they suggested I get it if I couldn't the original title. I sent the email finally, then waiting a bit to ensure they had time to process it before calling back. Was never told an offer expired, just that the email never came through. I had the right email. It didn't bounce back. So I dont know how it got lost on their end. A lot happened to delay my second attempt, including covid and timing with my father, who had to be present when I called as its his vehicle. I sent the new email and only waited a couple days. Today I called, was told my offer expired and the email never came through, again. I was asked a question and started to explain my situation, and was hung up on. Overall, a frustrating experience. 3rd person wasn't helpful in the slightest, and 4th person hung up on me mid sentence.

On 3/16/2019 I had the worst experience I have ever had in my life with any business. At the Pic-n-Pull at 1805 N West Bypass Road, Springfield, MO ******* I was looking for a good used transmission for my niece's car since she is pregnant and due in April. So I called around the Springfield area to see who had the best price on a transmission. Pick-n-Pull of Springfield seemed to have the best price so it seemed at the time. They said they had two transmissions available. So I go there to pick up the transmission. What I found was only one had a transmission the other one was completely gone. The cars are all supported two feet off the ground by 2 steel rims that are welded together. On the vehicle that actually had the transmission I needed, the rims were supported on the cross member that I needed to remove to get to the transmission making it very difficult to pull the transmission out on my back in the dirt and the rocks. Keep in mind I am 56 years old and not as agile as I once was so this took me a little longer than I expected. Well without having a watch and being focused on getting the transmission out I lost track of time. So it's 5 o'clock and they lock all the gates and all the doors and go home with no notification that this was going on I find myself locked in a junkyard. So I call 911 and have the police call the owner to have someone come and let me out. 2 hours later they finally send someone who makes me wait even longer for the police to get there. The police finally arrived and with the manager, As instructed by the manager I am treated like a criminal I'm searched and patted down to make sure I'm not stealing anything and the manager has the audacity to tell me that I cannot buy this transmission and that I am banned from the store. After spending six hours pulling a transmission in the rocks and dirt on my back in a car that is poorly supported and because the makeshift jack stands are in the wrong place. Now I'm escorted to my truck by the police. I'm told by the police that as a business they have every right to do this. Well, Pick-n-Pull can be assured that they will never be getting any more business from me and then I will never recommend this place to anyone.

For the first time in my life, I went to Pick-n -Pul on Truman Rd. I called first to make sure I had everything that I needed. I was not informed about the cost or the age requirement. I didn't see the age requirement on the website either. The age requirement was important because I brought my son to help me but he is not sixteen.

The employees there were not friendly or helpful. The employees there are direct. They have a Let's get to the point attitude.

I returned to them the next day because the part would not fit my car. I gave the employer the part and my receipt. She threw the part into a box, she kept my receipt and informed me that this is an exchange only.

I wasn't giving a map of the yard this day. While I was in the yard, I accidentally called Pick-n-Pull on Winner Rd. I believe Vivian answers the phone, with all the noise in the yard, it was hard to hear. Vivian answers the question I had even though it wasn't at their location. She told me what to do if the part I needed were not available, and she checks for the make and model of my car at their location, just in case I needed to come there.\

Pick-n-Pull on Truman Rd would be great with the training from the Winner Rd employees. I inform the same employer after returning to the building that I was heading to the Winner Rd location because they did not have the part I needed for my car. She did not check Winner Rd inventory or call them so that I wouldn't waste my time. She did not give me a receipt for proof of purchase when I needed to exchange my part before entering the yard. She did not give me a ToolKit rewards card in case I come again. She did not give me a receipt proving that I paid my admission fees for the day.
The employees at the Winner Rd locations are professionals. They will help you the best way they can. You will receive your ToolKit rewards card. They will handle their job and you professionally. Just go to the Winner Rd location.!
To Ms. Melody and Ms. V or Vivian at the Winner rd locations, you guys are great! Keep up the good work.

Son mui groceros imsultan ala jente
No atienden pronto y portodo lebantan la bos alas personas solo para entrar cetoma una hora a una hora y media y para pagar asta 2 horas locacion secon av