So first I got my quote online and I call the 1-800# posted on the quote that you can print out. I asked her what the process was and she said that they have block times that they come to pick up the cars and I would have to be home during the whole block which would have been 12-4 which I can't afford to take off half a work day to wait around for someone to come pick the car up so I asked her what my other options were and she said I could bring the title and my drivers license in to the Truman location. I told her I work from 8-5 but can sometimes get off around 4:30 and she said that was fine and that I could take my title and drivers license up to the Truman location before 6pm mon-sat. So I go up a couple days later and I got there around 5:30 because I work all the way in overland park and this place is all the way downtown. And my husband and I are just standing in line waiting and at first I didn't mind until my husband pointed out one of the cashiers wasn't doing anything but just standing there talking. So finally after about 10 minutes she decides to come up and address us and asked us what we needed so we told her we were there to sell a car. And she said that office closed at 4:30 and I told her we were told we could come up before 6 with the title and my drivers license to sell the car. So she said we could go wait at the desk. So we go wait for another 5 minutes or so and the employee that worked at that desk walked in and immediately was like we closed at 4:30 and I was like I understand but when we called the number printed on the quote we were told we could come before 6 with the information and she was like they are in California they don't know anything then she turns around points at the sign and says "this says 4:30pm" so I was like "okay let me find the number we called" then she was like you're selling a car? And we were like yes so she just walks away starts cleaning up her area and continues to ignore us. Then one of the other employees literally makes my husband move so he could mop the area and I didn't notice at first until he started hitting my feet with the mop! So I moved away and about 10 minutes go by as were waiting for the girl to come back. When she does she takes my title and ID and I told her my new drivers license has my married name on it but I brought my old one that has the same picture, drivers license number, and maiden name which is printed on the title and she says that we now have to bring our marriage certificate up. It was downright a horrible experience and I would definitely recommend just using Craigslist. It was definitely not worth wasting our time for $145.00. We are just going to post on Craigslist instead of going back.