• Photobucket

Photobucket

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Overview

Photobucket has a rating of 1.2 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Photobucket most frequently mention 3rd party, customer service, and free account problems. Photobucket ranks 93rd among Photo Sharing sites.

  • Service
    28
  • Value
    28
  • Shipping
    13
  • Returns
    13
  • Quality
    27
Positive reviews (last 12 months): 0%
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Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I just spent hours removing all of my photos, and transferring them to my computer.
  • I like many others have been using photobucket for over 10 years and it is nothing like it was.
How would you rate Photobucket?
Top Positive Review

“It looks like Photobucket has reworked their interface. I will give it 5 stars for now.”

Dylan Q.
8/28/20

Okay there was something seriously wrong with Photobucket. It was slow, clunky, and images kept disappearing and re-appearing. However, I contacted them and they told me to log into their new site. I did, and it looks much better and seems responsive enough. (My old rating was a 1 star, but I am editing it now to 5 stars because they obviously put in some effort to make this site work again)

Top Critical Review

“Removal of Free Photos & Videos threat if you didn't join and pay.”

Steve T.
10/15/23

Photobucket removed their free service to thousands of forums in the past that ruined posts and the forums shut down. Forget this useless company

Reviews (211)

Rating

Timeframe

Other

Reviews that mention popular keywords

photos (67) 10 years (8) customer service (8) account (42) images (37) time (57) download (28) pop ups (4) customer base (3) money (32) 1 star (3)
Thumbnail of user broken.angel.mama
2 reviews
6 helpful votes
October 31st, 2023
• Updated review

I was a customer since Photobucket first started online and I had no issues with my account for many years. One day I went to log into my account and got a message that they no longer offered free accounts and if I wanted my photos I had to purchase a plan for $5. This is ridiculous! I was a customer for many years and this is how they treat you for being a loyal long time customer? I paid the $5 just so I could access my photos and get them removed from their website and then I got another message saying I was over my allowed storage limit and I would have to pay more money to upgrade to a higher plan if I wanted to see my photos. Are you kidding me? I reluctantly paid to upgrade my account. When I was finally allowed to log into my account a lot of my photos were missing! I contacted Photobucket about this issue and they were no help at all. They said that all of my photos were in my account and they do not delete photos from customer's accounts unless they're asked to do so upon deletion of the account. Where did my photos go then?! Who knows. I never got my photos back. So they took my photos hostage and made me pay twice and still didn't let me have access to all of MY photos. This is not a good way to treat your customers! I would stay away from Photobucket for storing photos because they may decide to take them hostage or your photos may disappear and you'll never see them again.

Tip for consumers:
Look for a photo storage service that will protect your photos from disappearing from your account and will help you if something does happen to your account.

Products used:
I tried to use my account to access my photos but they were missing from my account.

Service
Value
Quality
Beware! Do not do business with this company!
April 20th, 2023
• Previous review

I signed up with PhotoBucket when they first started in 2003. It was free to sign up and to upload your photos and their terms & agreement stated that your photos would be stored safely and that the company would never delete your photos without your consent. That was apparently a lie. I received an email today with no prior emails from Photobucket that said my account had been "Deactivated " because they "No longer support free accounts." The email said if I wanted my photos back I would have to pay them. I do not think this is legal and it definitely is morally wrong! I had trusted Photobucket because their own terms stated that photos would NEVER be deleted without my consent and nowhere in the terms did it say that my photos would be held hostage by Photobucket suddenly without warning and that I would have to pay a fee for access to my irreplaceable photos which had been uploaded to my account which never required a fee the entire time I had the account since 2003. I have irreplaceable memories in my account of my children, family members & friends that have passed away that are now stolen away from me by this company.How can these people sleep at night knowing they've taken people's irreplaceable memories and stolen pieces of their lives from them? Photobucket gave no prior warning about doing this so that I could download the photos myself and then remove my whole account from their website.Instead they pulled a cowardly move and deactivated my account without notifying me until they had already done it and then had the nerve to demand payment if I wanted my own photos back. Bad business! They deserve 0 STARS!

Tip for consumers:
This company is dishonest and has no respect for their customers! They are in business to take your money and your photos holding them hostage demanding payment if you want them back.

Products used:
photo storage services and print orders

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Value
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Thumbnail of user stevet62
12 reviews
13 helpful votes
October 15th, 2023

Photobucket removed their free service to thousands of forums in the past that ruined posts and the forums shut down.

Forget this useless company

Thumbnail of user dylanq6
1 review
0 helpful votes
August 28th, 2020

Okay there was something seriously wrong with Photobucket. It was slow, clunky, and images kept disappearing and re-appearing. However, I contacted them and they told me to log into their new site. I did, and it looks much better and seems responsive enough. (My old rating was a 1 star, but I am editing it now to 5 stars because they obviously put in some effort to make this site work again)

Thumbnail of user johnk5689
1 review
0 helpful votes
November 30th, 2023

They are a bunch of idiots at photobucket. I used them for a year. After renewing my account, they Cancelled my account and kept the money. They look thru your pictures and then cancel you.

Products used:
none

Service
Value
Thumbnail of user mikeg190
2 reviews
0 helpful votes
June 17th, 2016

I have purchased several canvas prints from Photobucket online. The results are amazing! Over the past year I have seven prints made. They have been of all sizes, from 10x10 to 16x20. The photos were all from my cellphone, and I am far from an expert photographer. Yet the results just blew me away! Every time I open a packaged print, I am stunned by the quality. These are like works of art! I have given many as gifts, and they were very well received. I can't say enough good things about the quality of work they do here! I plan to buy canvas prints every time they have a sale!

Tip for consumers:
They offer sales nearly every week. Get on their email list and take advantage of the great rates!

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Value
Shipping
Quality
Thumbnail of user farhan.suhaimi87
1 review
5 helpful votes
June 22nd, 2023

So every year or so i would sometime log into my photobucket account to relieve the old memories. Until recently, they got greedy and now they only support paid accounts. Really low of them to force me to sign up and pay just to relieve those old memories. I would give zero star if I could.

Thumbnail of user mys15
1 review
23 helpful votes
February 9th, 2020

The epitome of "Extortion"!
The once about a time, best code generator site
Now you have to fight for everything, just to retrieve your old photos
Got an account pre-2008 in good faith, now they hold my Video & Photos Hostage
Would love to see a class action lawsuit against them, this is opposite of love thy neighbor
I'm so upset losing so many memories I now can't share, w/o paying the ransom, they can go to Hell
(This review sugarcoated to keep it PG) ~ God bless you all who are victims too, and refuse to pay the ransom

Thumbnail of user johnm12438
1 review
2 helpful votes
June 22nd, 2023
Verified purchase

One month late and they are threatening to delete my account? I'm deleting my account myself and will no longer do business with photobucket. Thank you.

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Value
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Thumbnail of user granta85
2 reviews
11 helpful votes
May 6th, 2022

Terrible business practices! For years I stored precious work photos on Photo Bucket. Nearly 400 pics. Then one day without telling anybody they change there policy in the dead of night as it were and started charging for their services. The catch is... you can't have your property/Pics back or take them off our site (Download to your computer) unless you PAY US! I don't deal with domestic terrorist. I don't pay ransoms. You want my pics? You GOT THEM! DOWN WITH PHOTO BUCKET!

Thumbnail of user brookez36
1 review
8 helpful votes
May 1st, 2022

Web site is crap. Can't download photos and they continue to charge you even after you cancel service! Scammers!

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Thumbnail of user ddt6
1 review
7 helpful votes
May 23rd, 2022

Worst hosting service ever. They have held my photos hostage for YEARS and refuse to let me download them without paying their fees. Even when I DID purchase their hosting services, I was still unable to download or move my photos and all of the promised "features" were horrible and half of them didn't work at all (analytics).

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Value
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Thumbnail of user jennifera97
1 review
4 helpful votes
March 11th, 2016

I am unsure whether it isn't compatible with Google Plus, but everytime I use it it times out, when I manage to get photos up there, it won't allow me to manually order them in story form, keeps going back to the original order. I am ready to take all my many photos out of photobucket and put them elsewhere.

Thumbnail of user garyb775
1 review
21 helpful votes
February 27th, 2020

I was unable to access my paid account for almost 6 weeks earlier this year. It was finally restored and worked okay for a short while. For the last three days though, my images are "now you see them, now you don't". Photobucket is unreliable and and inconsistent and treat their customers in a shameful manner. In the "real" world, this business would not last 2 weeks. It's a damned shame and a sham and I feel like a fool for ever getting involved with these pirates. Run, don't walk away from these charlatans!

Thumbnail of user adrianl289
1 review
6 helpful votes
June 21st, 2023

Terrible business, you kept my photos without my consend and i can not access to it at all unless i pay you for account assess. How rude is this? Sponsor please stay away with this company. Once you not pay them, they will lock you out like my account.

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Value
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Thumbnail of user athertontyres
1 review
5 helpful votes
June 23rd, 2023

They asked for your photos so they can sell them. Do not use photo bucket. They cannot be trusted. Stay clear or get burned

Tip for consumers:
They have my photos to sell

Products used:
Lost my photos

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanf13
1 review
5 helpful votes
August 21st, 2023

I was asked to pay $5.00 a month or $60.00 yearly to get my photos from 2012. Photos are not there.

Thumbnail of user paigek61
2 reviews
12 helpful votes
April 1st, 2021

I'm going to start with my most recent experience and work backwards; months after reaching out via email and having my account permanently deleted, they are now sending me emails about my (non-existent) account being over the storage limit and how I need to pay them to access my own photos. After having been a legitimate free service for many years, functionality began steadily declining at some point in the mid-late 2010's. Ads made it virtually unusable, and they got rid of a feature that allowed you to download multiple photos from your account to your device. A year or two ago, they notified long-time users who joined at a time where the storage limit for accounts was quite high that they were reducing the storage limit to 250 photos and users would have to download their photos before a certain date before they would delete photos that exceeded the storage limit. These crooks conveniently waited until after removing user's access to their own photos to reintroduce the multi-download feature. Many users complained in comments on ther Facebook ads that they had paid the ransom but still hadn't gotten all of their photos back, at least one of which their team responded to with a snide remark. They have also been hiding hundreds of comments speaking out against them on their posts. Fortunately for me, I took the time to go through my thousands of photos one by one and save them all individually, so I had no problem telling them to delete my account (they make that difficult too - there's no link to delete your account, you have to reach out via email and it took them nearly a month to confirm that my account was permanently removed). However, now they're back in my inbox still trying to extort me for money.

Tip for consumers:
If you fall under the category of “might use this site”, just don’t. If they’re holding your photos hostage or have failed to return all of your photos upon payment, consider speaking to a lawyer. I’m sure there are enough of you out there to pursue a class action suit.

Products used:
Free service

Service
Value
Returns
Quality
Thumbnail of user ceet6
1 review
8 helpful votes
November 13th, 2020

Used this when it was a FREE service back when I was 13-15ish in 2007-2009.
Received an email that they are now withholding personal images until they receive payment. They are also not allowing the user to delete images on their database without payment. SCUM of a company.

I read in another review about a class action lawsuit, I HOPE this happens. Absolutely disgusting company with NO morals or regard for the user.

Thumbnail of user ryanb1706
1 review
4 helpful votes
July 18th, 2023

Suddenly eradicates free accounts then cheerfully demands payment to reactivate... holding photos hostage is a dirty trick.

Service
Value
Quality
Thumbnail of user laurap1603
2 reviews
4 helpful votes
May 23rd, 2022

At one point, I enjoyed hosting my photos here, because it was an easy free site that I could use easily to save my photos and post them elsewhere. Then they decided to start pushing their paid accounts - fair enough - but then got to the point where they decided to severely chop back what you could host for free, and hold the photos hostage more or less until/unless you do upgrade.

I am now constantly getting emails about "Upgrade or manage your photos or maybe lose them! (This has been for multiple years now" and yet their interface to actually DO any sort of managing is just... terrible. You have to download any photos you want to keep one by one and then delete them. Without any actual, you know, clear thumbnail/image so you can really see what it is and make sure you need it or want to save it. I have waded through downloading some but I had enough photos saved here that I just haven't yet been able to deal with all the photos, and it's no end irritating to have them attempt to hold my own photos against me like this.

Just... avoid.

Tip for consumers:
Avoid.

Products used:
Photobucket photo storage site

Service
Value
Thumbnail of user tomh124
2 reviews
6 helpful votes
August 1st, 2015

My wife is not very techno-savvy but has a dance studio and takes lots of photos. A friend of hers tried to use photobucket to share some photos she took. My wife was simply overwhelmed with the complexity of getting onto photobucket: setting up the account, etc. She finally drove to the friend's house with a CD in her hand. I am a longtime (20 year) Linux user. I also could not manage to set up an account and download the files. I tried it on Linux, on our Mac, and on Windows 7. Nothing worked. And I don't think it is because I'm not computer literate. On my Mac, I filled out all the fields, but it kept telling me that I had not filled one of them out -- but would not say which one. I finally gave up as well. This household does not seem to be ready for Photobucket. If PB wants the over-50 crowd to use it, they will have to simplify things a lot and make it more robust.

Thumbnail of user ronep
1 review
10 helpful votes
March 29th, 2020

What a miserable website. Words can not accurately express how pissed off I am about this garbage place. The website is clogged to the brim with huge ads, overly complicated support and help pages with virtually no information that is useful. Album links will randomly stop working on pages, have to constantly log out and log back in.

Thumbnail of user emmac81
4 reviews
0 helpful votes
January 18th, 2021

A convenient tool for placing images to forum pages (the ones that do not still support the function themselves). Could have a little less ads, those are annoying even with adblock or such.

Thumbnail of user amberw78
5 reviews
23 helpful votes
January 30th, 2020

PB used to be the PREMIERE image hosting site like 10 years ago. And it still operates like it's 2009. It is complete shet on mobile. It is complete shet on a desktop. Nothing on the site works correctly or consistently. I have a couple hundred photos hosted there. It's taken me 3 HOURS just to delete 80 of them because pb keeps randomly unselecting some and restoring whole pages of previously deleted pics. Why would anyone pay for that kinda crap?

Thumbnail of user laylad7
2 reviews
2 helpful votes
May 11th, 2019

If your not baby sitting it, it logs you out and resets, I had 8000 pictures it said I had 5000 left, then this morning it went back to 7500. People need to do better with these programs we live in a fast past society I should not have to state st my phone all day waiting for pictures to download. Such a waste of time I hate baby sitting

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