PhotobookAmerica has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
PhotobookAmerica
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PhotobookAmerica

How would you rate PhotobookAmerica?
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Maryland
1 review
1 helpful vote
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Love these books!
March 12, 2025
Updated review

I have been using Photobook since 2014 for all of my travel and family portrait books. I love it!
The desktop designer platform that I use is easy to maneuver, very flexible and pretty intuitive. The books are amazing! I recently had 2 books created—one Layflat and one perfect binding. I like them both for different reasons (though I mostly get the layflat).
The prices are fair—especially since they often offer specials on their vouchers.
I highly recommend Photobook!

Date of experience: February 13, 2025

Love this Product
October 12, 2023
Previous review

I have created about 10 Photobooks to date. I love this product.
I use the desktop designer software. I love that I can add my own backgrounds (colors and patterns), icons, frames, etc to make my books more relevant to my experiences. I do not know how the online version works, but I would assume similar capabilities.
The program is easy to use and the final products are beautiful. There are many options available as to size, format, paper selection, etc.
In addition, their customer service/phone support is excellent. And they have special offers/pricing all of the time. I always take advantage of those.
I highly recommend Photobook.

Date of experience: October 12, 2023
California
1 review
0 helpful votes
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Horrible color production
December 24, 2024

The company obviously doesn't care about people's images being even close to what they actually were. The book itself is of high quality. What a shame the don't have the ability to manage their color output.

Date of experience: December 24, 2024
New York
1 review
0 helpful votes
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Iceland 2024
October 27, 2024

My wife and I created a photo book recently from our trip to Iceland in August 2024. This is at least ghetto a 10th created in our trips from all over the world. I just want to thank Kevin and his staff for helping us when we run into some issues. The team at Photobook America are outstanding and were a pleasure to work with

Date of experience: October 27, 2024
California
1 review
1 helpful vote
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Greece
March 9, 2024

Easy to use platform. I completed my Greece album after procrastinating for 6 months. But once started, it was a breeze.
I would like more options for vertical pictures, without the need of stretching the frames…

Date of experience: March 7, 2024
Texas
2 reviews
2 helpful votes
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I had a few photobooks made from PhotobookAmerica. I love the overall experience. The books are good quality. Recently I tried to upload some photos to other photo book sites, both sites turned my pictures upside down or left to the right. It was very frustrating. Then I went to PhotobookAmerica, it solved my pain. Thank you PhotobookAmerica!

Date of experience: March 20, 2024
Texas
1 review
1 helpful vote
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The photobook exceeded my expectations. It was heavy and the quality nice. The photo pictures look professionally printed. It also arrived earlier than the said specific date. It was a little pricey though, but still a good deal considering having a lot of additional pages to it.

Date of experience: May 4, 2024
South Carolina
1 review
0 helpful votes
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Book
March 28, 2024

I have been printing albums with this company for 6 years. The last album I received was of very poor quality. Everything is blurry. I asked to print it again. I received it again blurry and all the faces are lilac. I don't understand why there is no quality control before sending to the consumer. I am very upset because this is an album for my client.

Date of experience: March 28, 2024
New York
1 review
1 helpful vote
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The website made it very easy to layout photo books. Lots of options with fonts, colors and page design. Easy to upload photos either from your computer and the new feature to upload photos from mobile phone is a plus. The print and paper is high quality. Shipping is fast especially it is coming from Malaysia. Took a week get to the US once order is placed.

Date of experience: May 10, 2024
Pennsylvania
1 review
0 helpful votes
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Keeping our Travel Memories Alive
April 2, 2024

Taking great photos on a trip is one thing, but being able to share them with family and friends is another. Who wants to look at someone's phone? The 14x10 landscape format books are fantastic for sitting side by side and reliving your travels. Photobook America's print quality (on the cover and inside pages) is fantastic. We are so pleased with our books. I highly recommend them to preserve those treasured photos of your trabels.

+1
Date of experience: April 1, 2024
Ohio
1 review
1 helpful vote
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Beautiful books that receive compliments!
July 11, 2024
Updated review

As a property renovator, I always take numerous before and after photos of the work. I have used Photobook for creating a book to go with 5 properties, and always receive rave reviews on the book! My buyers are thrilled to receive such a beautiful book that chronicles the renovation of their property. I find that the creative process is very easy using the Photobook site. I will continue to use this company for future projects, and I always tell my friends and collogues about Photobook.

Date of experience: July 10, 2024

Great consistent quality
March 22, 2023
Previous review

Photobook always provides great quality books at an affordable price. I document each house flip at the end of the project, and the books have been equal in quality over several years of orders.

Date of experience: March 22, 2023
Texas
1 review
0 helpful votes
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Not worth it
May 6, 2024

The album arrived relatively quickly. However, the print quality is subpar. I ordered a photobook with a canvas cover and the front picture on it is not glued properly and the quality of the picture is absolutely terrible. It definitely ruined the first impression.

Date of experience: May 6, 2024
California
1 review
1 helpful vote
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Photobook Memories
December 4, 2023

I've made at least 3 or 4 books a year over the last 8 years. They have the best customer service techs. Whenever I've called they are knowledgeable, friendly and easy to reach. Always helpful. Lots of options and ways to design. Also, coupon options available on their website. Try them!

Date of experience: December 3, 2023
Indiana
1 review
1 helpful vote
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Super Results!
February 18, 2024

I have created 4 books, each with about 40 pages. The results are stunning! There is a learning curve, but the ability to create and build your own pages is so worth it. I use an imac and can pull photos directly from photo app.

Date of experience: February 16, 2024
California
1 review
1 helpful vote
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HORRIBLE customer service
June 5, 2022

I wish I had found this page before ordering from them. If I could give them MINUS 5 stars, I would. Not only was the photo quality terrible, but they blamed me for it and kept trying to get me to buy another copy. I'm a professional photographer, and sent them high quality, high resolution images. Stay away!

Date of experience: June 5, 2022
California
1 review
1 helpful vote
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Update to my previous message:
July 5, 2019
Updated review

After finally completing my book and letting them know what a hard time I had, I was able to complete it through constant perseverance and I received an apology. I was also sent the book in very quick process time with fast delivery. I appreciate that they did do a very nice job on the book and the person I made it for just loves the results.
I gave only 3 stars because of all the frustrations I had to go through to get the good results I finally got.

Date of experience: July 5, 2019

I've had such a horrible experience this week, after putting in many hours; 6 to be a fact... the last step to conclude the order would not go through... I tried everything I can and I'm so frustrated with this program that I'm done trying and they can keep my money and loose any further business with me. I started the book over after all the work I did was lost, only to have the same thing happen again... I wish I had seen all these reviews before purchasing their voucher for a "Special Deal"!

Date of experience: June 26, 2019
Florida
2 reviews
0 helpful votes
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Nice quality, but too many problems
September 1, 2024

I have only printed 4 photobooks (Shutterfly, Walgreens and now Photobook America) but have been editing documents and printing photos for 25 years. I chose PhotobookAmerica for this project because they allow 140 layflat pages. Most photobook printers stop at 99 or 110 layflat pages. If I could find another I would quit PhotobookAmerica. Problems include:
1. Online editor is not great and has some bugs. Editing text is painful, alignment of photos and objects is also. The Mixbook editor is MUCH better.
2. Customer service is friendly, but slow. 1 answer per 24 hrs.
3. They won't print proof pages for you. You have to make and print 20 page books to see their print quality and options - like gloss or matte covers, normal printing or the brighter "colorup" process.
4. You cannot add a single page, only 2 page increments.
5. No way to import or export a project.
6. The print quality is average. Normal print is a bit dull and the "colorup" process is better but oversaturated for bright colors.
7. They put a cheap sticker on the back that leaves residue when removed (see pic).
8. Overall, 2/5 stars. On a positive note, the covers and layflat binding are great.

PIC NOTES: The blue covers on left are matte and black on right are glossy. Photo pages on left are normal printing and those on right are the more expensive "colorup" process.

Normal printing on left and "colorup" on right.
+1
Date of experience: September 1, 2024
California
1 review
1 helpful vote
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Great service
March 6, 2024

Easy to use, good options to up load your photos, fast production and delivery very pleased with the prices and quality I have made over 20 photobooks with this site

Date of experience: March 6, 2024
New York
1 review
3 helpful votes
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This was my first time making a photo book and I wanted it to be really nice. We had taken my granddaughter to Disney World and thought it would be a great memory for her so I bought a Groupon. I thought the template was hard to use and I spent countless hours on this but finally sent it in. Realizing that what you see on a monitor may differently from a printed photo I printed several to make sure of the quality of the images I was using. Well the book is here and I'm really disappointed. The photos are dark, blurry, and colors are dull. I'm on hold right now with customer service -15 minutes so far. I am not happy. I'm giving them 1 star because 0 is not an option

Date of experience: September 19, 2018
Ohio
1 review
0 helpful votes
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I've used this company many times, but the quality has dramatically worsened in the past two years. They've changed their printing process so that the photo quality isn't as good and the books smell dreadful. Delivery times have gotten really slow. I'm currently waiting on a book I ordered 15 days ago. The "track order" feature on the website isn't working so I don't know if/when the book is coming.

Date of experience: July 18, 2023
New York
1 review
0 helpful votes
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AWFUL
February 28, 2020

I spent most of the day over 8 hours trying to make a 40-page photo book that I purchased through Groupon. I was kicked off the site many times after selecting my pictures from my tablet placing in the slots and then losing everything! I accessed over four times to complete the task I never finished half the book. Try to access customer service or the helpline nothing or no one available. Do not use this company to purchase anything. I traded in my Groupon, hopefully we'll use on Shutterfly or another photo site. I'm glad I never completed it after reading every other review saying that many were dissatisfied with the quality of the photos in the books that they produced.

Date of experience: February 28, 2020

Overview

PhotobookAmerica has a rating of 2.7 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PhotobookAmerica most frequently mention and customer service. PhotobookAmerica ranks 10th among Photo Sharing sites.

service
33
value
33
shipping
32
returns
7
quality
29
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