WOW, I'M AMAZED TO SEE SO MANY POSITIVE REVIEWS, THEY MUST BE FAKE!
DO NOT BUY FROM THIS COMPANY, IT'S A SCAM!
I RECOMMEND YOU TO INVESTIGATE ONLINE ABOUT THESE THIEVES BEFORE YOU LOSE YOUR MONEY!
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The original post was lost when I posted the response, but long story short:
I bought a tshirt, and it never arrived!
I contacted them, and they gave two different dispatch dates, and after a few emails, I was ignored by their "Customer Service" people; they said that they don't see a reason why the item wouldn't arrive - like if I was lying about a simple tshirt?!
I have never had a problem with a "lost" item, and have bought from several online shops, in Europe and also from the US. Last good experiences were with Asos, Diesel, Jadedlondon and forever21.
To me this company is a scam.
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Response to PhixClothing Representative
I know it's not your fault, and that maybe u have to save face as part of your job; but this comes a year+ too late and only as a reaction to my post.
I won't waste more time emailing back and forth with your people. Only to be ignored in the end? No time for that!
U can keep the 20euros (of wtv amount it was), I don't care.
Or even better: Maybe u can use that money and pay at least an hour of Customer Service online training for your people, specially for Victoria Rose, who is the one who ignored my last FOUR emails.
Bye Felicia.
All orders have been dealt with quickly. Items of clothing are a good quality and fit
Overview
Phix has a rating of 3.7 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phix most frequently mention customer service, new management and great quality. Phix ranks 34th among Men's Clothing sites.
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- Norwich, Norfolk, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Sadly you haven't left us any information that i can use to look into this for you, but from what you have said it sounds like you placed an order using an untracked service and the carrier had some issues delivering the parcel to you. If you email us (info@phixclothing.com) we can look into this for you now to see if there is anything we can do. Again we apologise for any poor service you have received but within the past year we have put systems and processes in place to avoid ever having issues like this again.