Petsmart

I tend not to use the website, though it is well-organized and easy to use, as much as just going to one of their nearby stores because 1) I don't feel like paying shipping and 2) you can't buy pets online, only supplies.

I am a rat owner and have had 6 in my life. 4 of them I bought at Animart and they never had problems, 2 of them I bought from Petsmart, and both times within 48 hours of bringing them home I could tell they had respiratory infections (which progress quickly in rats and can quickly become life-threatening) at the time of sale. So I ended up having to bring them back for week-long treatments at their vet.

The only reason I'm not giving a terrible review is that the rats they sold me are very sweet, and aside from the gas money and time inconvenience, the treatment for their respiratory infections was free. However, selling an infected animal once can be coincidence... but twice starts looking like more of a pattern to me.

The Pets Perks card is cool though. I probably won't buy animals other than fish there again, but because of pets perks I do keep coming back for supplies.

Did an online order of $60+ on a Thursday. Notification of order and shipment that same day. Issue #1: charged for shipping though promotion was free shipping over $50. Issue 2: shipments were divided into 2, so not only was I charged for shipping, but I was charged twice. Issue #3: Of the 2 packages I was sent, the one that shipped second arrived first. Issue #4: Finding issue #3 confusing I go to track the other package by the order # and tracking # I was sent via email. Can't seem to find that information, so advised to contact customer service. Issue #5: Customer Service. That was a joke.on hold 2 times for a total hold time of 8+ minutes and they can't track my package either. Advised to wait a few days to see if it shows up. No apology for delay, confusion, double charge, ANYTHING. I can always "Buy another one, abd return it when my package arrives." Are you kidding me?!? I've worked in retail for 25 years. The fact that this is considered in any way shape or form customer service is a joke.

The salon portion of this facility is a joke. My friend went to take in her dog to have a full grooming service and after not being acknowledged for over 20 minutes, was told that they "normally do not work on rescues." As a company that has several stores that support the ARL, which is a rescue facility, this was appalling news. Why would you physically offer adoptions of rescue animals at your facility, then state that you do not offer service to them? Then to top it off, she was told that the vaccination paperwork she had provided did not have sufficient information because it didn't include the expiration date of her dog's vaccinations. Everything has been administered well within the year mark, and as a facility that has access to this information daily, I would assume that they would know that most vaccinations are good for at least a year - especially since the dog is only 13 months old.

I have had good experiences at another PetSmart facility, but this experience definitely puts a new view on where I would consider taking my pets for grooming services.

Petsmart its great animal store, i bring my dog here for his check ups, i named him vincent hes a german sheperd mixed witha golden retriever. Hes atleast 2years old i had him since he was only 2 months old. It was given to me by close friend who died a year ago, hes missed allot he was a great friend which i have known since hgih school days. They recieve tom here well and gets the best check ups of all time i cant complain, i buy all his foods here and his house materials.

I brought my dog on 10/04/19 to GreenAcres PetSmart Grooming. My dog's (Buju) groomer name was Jules C. I paid $80 to get my dog (Buju) bathe, cut and to clip his nails. When I returned I noticed that they did not bathe him. When I complained I was told that the groomer Jules C had left for the day. I was so upset because I had paid extra for them to bathe him with a specific shampoo. I told the manager Lisa what had happened and she told me to come back and they would bathe this time for me. We brought him back the following day and when he was picked up he had a blood shot eye. I am devasted! They abuse Buju because they were upset with me complaining about the service. They need to be investigated and locked up for animal abuse! Please review your camera for 10/05/19 when he was brought back in.

I took my 5 month Morkie to Petsmart (Cherry Hill New Jersey) on September 19, 2015.On my way back to pick him up I get a phone call.

I thought they were calling to inform me he was ready for pick up. I spoke to a manager who told me, my dog was taken to Banfield Pet Hospital, because the groomer cut his back left paw pad. As a result from the cut bleeding continued. They insisted he continued to wiggle and move which resulted in the injury.

Regardless of his continued movement, HE is a PUPPY. Therefore he is going to move around especially since it was his first time. Petsmart grooming staff are COMPLETELY IRRESPONSIBLE, CLEARLY UNTRAINED, AND UNPROFESSIONAL.

Now he has to wear a cone around his head until it heals. I WILL NEVER EVER TAKE HIM TO PETSMART AGAIN!

I took my dog in for a simple wash,dry and brush. And when I picked her up she was still wet and stinks! She smells more than she did when she went in! What the heck PetSmart!

Corporate driven, animals be dammed. Like the little red headed smart $#*! I the commercial. The employees are millenials know nothing's. Can't even count change.

If You actually have any issue with an order damaged or missing Items or wrong Item don't expect to get any actual help when You call the Incompetent Nothings that call themselves Customer Service Reps because You will only have to call and call and call and get one useless incompetent nothing one after the other, You are better off shopping at the Store then ordering online, God forbid if You need a Replacement or Refund You have to go through a whole nightmare on the Phone and still not get any actual help.

Im getting so annoyed because everytime i order online a product says its in stock and then 2hours later they say "oh sorry its actually out of stock" well ive been waiting to go pick it up for the past 2hours so now i have to order again amd wait ANOTHER 2 hours getting so annoyed because its like this everytime and it takes forever for them to refund me