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Petsmart Reviews Summary
Petsmart has a rating of 2.7 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 16th among Pet Supply sites.
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I love to take my dog there. Not only is there a nice selection on pet supplies my boy also gets a chance to socialize.
I love that PetsMart has started the Buy a Bag Donate a meal Charity! I think they should include cases of Cat/Dog Wet food to the Charity Fund. Just my opinion
I love the store. Always have what I need and store always looks nice and clean. Employees are always very nice. I guess if I worked at a Pet Store I would be happy too. What a fun place that would be to work at. Thanks for caring about your store and us Customers! Nancy J Nielsen c:
So inexperienced employees at the mesa signal butte location. I realize that dogs can be a challenge sometimes, but gees. This was the second time we had our baby groomed and both times he has come back butchered and they always complain about how hard it was to groom him. Never complete the services because always an excuse. Just watching them groom the other small dogs is terrible for the way they treat them. So inmature employees and never clean up the floor from one dog to the other. Please do not carry your pride and joy unless you don't care what they look like afterwards.
My favorite store to get my cat food from. I especially love the Dr. Bronner's greenie snacks which are so healthy!
I like petsmart. And I bet my Duke (German Shepherd) loves the treats I get for him from there! The prices could be lower but still the quality of the food and toys they sell is great.
Pet smart has friendly helpful staff. Your pets are welcome to accompany you in store. The store is well stocked and has a good variety of products
They usually have everything I need for my spoiled little Chinese Cresteds, but I do have to say I've recently taken to ordering their hoodies, as well as ones for mom's cavalier puppy, from Amazon as they're much cheaper...
Little pricey but overall a good store. Staff is hard to get to help you as they always seem understaffed
I had to take my cat to get her nails trimmed here and they were really great. Its out of my way so I usually buy pet food somewhere else, but they're good and staff is great with animals
I took my dog to the grooming salon at the Petsmart in New Orleans on Manhattan Boulevard. He's been there several times well this time I go to pick him up and he looks like a totally different dog ears all choppy hair on his body extra short and long hair on his chest (he had lots of hair when we arrived) my baby looked a hot mess, so I called in to discuss it with the manager who tells me to bring him back so that the same girl who messed him up can fix him up. That's a big HELL NO! Instead of saying the senior groomer will do it or offering me to bring him back at a later date. I am so dissatisfied and disappointed in the service I've received at Petsmart on Manhattan Blvd till I want step into any of there locations ever in life and I'm going to tell everyone I know with a dog to stay away from there. It is heartbreaking to look at him all chopped up when he was a beautiful dog before I wasted my $68.00 + a $10 dollar tip
Free shipping on orders over a certain amount is a misleading joke, you think the order is coming Fedex you get a tracking number, arrival date and emails with fedex all over it. At the last minute you get an email from fedex saying the order will be a day or more later than they promised. I called Petsmart they sorry I called Fedex and finally they admitted that they are not bringing the order because smartpost means that they turn it over for delivery to the US Postal Service, what a misleading joke, stay away from both fedex and Petsmart
Nice store with big assortiment, when i buy something on-line for my cats (PUSSIA AND GINGER) PetSmart is my choice. Good food, snacks and good quality toys for my little tigers
When I fractured my hip, originally I gave someone who would move the birds, and if I was hospitalized. With a fractured hip, I called him. He got the birds because I knew I WOULDN'T BE ABLE TO CARE FOR THEM.
I couldn't manage with my dog... My friend advised me this service and I'm happy that used it. Now my dog listens to my commands and understand more what I want. That saves my time and efforts.
Have had our rescue dog in training for 4 sessions now. AWESOME trainer and course. Have had dogs for my entire life (55 yrs) and this is the first time I have done a training class of any kind. I thought I knew it all - boy was i wrong. Such a amazing difference - wish I had done this decades ago. Thanks Terrah & Petsmart for such an eye opener!
I don't like the prices in this store at all, but I have 2 parrots and it is difficult to find anywhere around here that sells parrot food that is of decent quality. I try to only shop here when I have coupons or they have a sale. I will buy dog food, treats, cat food and dog food there if it's on sale because if it's not, I can find it cheaper elsewhere, especially online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members