website thubmnail of Petsmart

PetsmartReviews 545

2.7
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Petsmart Reviews Summary

Petsmart has a rating of 2.7 stars from 545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 19th among Pet Supply sites.

service
78
value
69
shipping
36
returns
37
quality
59
Nevada
5 reviews
4 helpful votes
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Petsmart
January 24, 2017

We have never had any problems with grooming or the employees in either Georgia, Tennessee, or Indiana. Maybe we're just lucky but we have no complaints with either our dog or cat.

Date of experience: January 24, 2017
South Dakota
1 review
0 helpful votes
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Grooming
January 24, 2017

Just picked up my 40 pound golden doodle from the grooming salon on E. Tamiami Tr. In Naples, FL. What caring individuals! Excellent service and excellent job! Couldn't be happier. I have been to several different grooming salons in Naples, and Petsmart is definitely the best, hands down.

Date of experience: January 24, 2017
Ohio
3 reviews
4 helpful votes
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Tails A Waggin
January 14, 2017

Always have had good service and customer relationship. They always have been very helpful. I think it is great that your pet is allowed in there.

Date of experience: January 14, 2017
Florida
2 reviews
12 helpful votes
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The stores are always clean, shelves stocked, help is available if you need it. I really am not crazy about people being able to bring their pets in, not all owners are responsible, training their dogs to behave. Especially owners of small yappy dogs, just because you can pick them up and carry them, put them in the cart, doesn't mean they shouldn't be trained. And all too often they aren't.

Date of experience: January 7, 2017
Canada
8 reviews
4 helpful votes
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I enjoy shopping here but they need to lower thier pricing a bit

Date of experience: January 7, 2017
Honduras
5 reviews
5 helpful votes
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PETSMART
January 4, 2017

Very great place to bring your pet, great service and well caring people. They every shot here and anything personal for your pets food, and beds collasr chains thanks allot petsmart am glad u take care of my 2 doggies

Date of experience: January 4, 2017
North Carolina
11 reviews
20 helpful votes
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Over priced
January 2, 2017

If you have money to waste on the crap in this store you should reorganize your priorities. Like there's starving children, homelessness, cancer research, or volunteer at the humane society. Instead of buying 60$ bags of dog food that you could buy for a third of the price at any store. Use your wasted moneyh to actually do something helpful for mankind or dogs in need since you probably have some messed up obsession with ur pet.

Date of experience: January 2, 2017
South Carolina
7 reviews
9 helpful votes
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Fast
December 27, 2016

Ordered on line and picked up in the store the same day! Awesome!

Date of experience: December 27, 2016
Honduras
5 reviews
2 helpful votes
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Great PetStore
December 25, 2016

Thanks Petsmar for your great servicei been bringing my pet dogs here often for his daily checkups, i am glad and feel happy with bringing my dogs here he gets well received and good care nice grooming. And all thier shots i buy their personal belongings and food here

Date of experience: December 23, 2016
Pennsylvania
8 reviews
21 helpful votes
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Okay
December 22, 2016

They could have a better supply of cat food and toys.

Date of experience: December 21, 2016
Virginia
5 reviews
7 helpful votes
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Delightful
December 15, 2016

Found everything I needed. I brought my dog inside the store with me which is really cool. Sales reps are very knowledgeable and friendly

Date of experience: December 15, 2016
Idaho
1 review
0 helpful votes
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Bait and Switch
December 14, 2016

I saw a couple cheap things i wanted so i put them in my basket and continued shopping. I place my order for 9 things totaling $30. I then get an email saying that the items i purchased is no longer available. I then ask to cancel my order and was told that i could. They even sent me an email saying my order was cancelled. Now i receive an email stating that my "partial order" is on its way. So these guys enticed me with cheap dog toys and only send the expensive ones. This is/or should be illegal.

Date of experience: December 14, 2016
Max O.
Massachusetts
30 reviews
72 helpful votes
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If you believe in "pet psychiatrists" or "dog whisperers" then Pet-not so-Smart is the store/website for you. If $45 chew toys or $28 mice filled with catnip are your thing then this store/website is for you. If you have respect for yourself and REALLY hate throwing away your hard earned money on an overpriced store/website then this is NOT the store for you. Stick with Amazon, they even deliver it to your house in two days. No more walking up and down aisles that smell like your kids dead hamsters cage. No more asking clueless employees who have degrees in Liberal Arts and no NOTHING about pets.....or smarts ;)

Date of experience: December 9, 2016
Florida
6 reviews
11 helpful votes
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Since Petsmart started selling birds, animals, reptiles - animal shelters intake of these animals has gone up 80%. Petsmart helps homeless dogs and cats with one hand, and creates a horrible life for millions of other animals. Their staff doesn't know how to care for what they are selling - cages are much too small, diet isn't right, lizards die horribly from broken bones from bad diets and no proper lighting, birds that can live 60 years in small cages

Date of experience: December 2, 2016
Arizona
2 reviews
3 helpful votes
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Online ordering
November 30, 2016

I ordered an item online on Cyber Monday. My order was received confirmed by email the same day. Then on Wednesday I received an email stating that the order was canceled with no explanation. I called and was told the item was out of stock. I checked online and the item was still presenting as available for order only at an increased price. ( this is the same day my order was canceled). I called again and was told that the item was available but I would now have to pay the increased price which is about $150.00 more than the price I was originally paying. I was told that a manager would call me back several hours ago. Still waiting. I this a bait and switch situation? I am very unhappy about this. This is supposed to be a Christmas gift! I will not order from them again!

Date of experience: November 30, 2016
Rhode Island
2 reviews
0 helpful votes
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Awesome
November 24, 2016

Love taking my Toby here for a bit so he can walk around and just hangout in the store and meet new people. He just loves picking out his own toys

Date of experience: November 22, 2016
California
7 reviews
0 helpful votes
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Appreciate the local Bricks-n-mortar pet supply for our elder cat's needs.

Date of experience: November 21, 2016
Minnesota
5 reviews
0 helpful votes
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My pets love shopping here. Great policy and great deals

Date of experience: November 16, 2016
Honduras
6 reviews
2 helpful votes
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Grateful with Petsmart
November 13, 2016

Petsmart its great animal store, i bring my dog here for his check ups, i named him vincent hes a german sheperd mixed witha golden retriever. Hes atleast 2years old i had him since he was only 2 months old. It was given to me by close friend who died a year ago, hes missed allot he was a great friend which i have known since hgih school days. They recieve tom here well and gets the best check ups of all time i cant complain, i buy all his foods here and his house materials.

Date of experience: November 11, 2016
Iceland
2 reviews
0 helpful votes
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Dog says its the best
October 26, 2016

Uhm, here I found staff that I didn't know about lol. This website is from now on bookmarked! I've order few things for my dog and I am very satisfied customer also I can say tha for my dog heheh

Date of experience: October 25, 2016

About the business

Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!


petsmart.com
Founded in 1987
Phoenix, AZ
+42