Petsmart has a rating of 2.7 stars from 545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 19th among Pet Supply sites.
We have never had any problems with grooming or the employees in either Georgia, Tennessee, or Indiana. Maybe we're just lucky but we have no complaints with either our dog or cat.
Just picked up my 40 pound golden doodle from the grooming salon on E. Tamiami Tr. In Naples, FL. What caring individuals! Excellent service and excellent job! Couldn't be happier. I have been to several different grooming salons in Naples, and Petsmart is definitely the best, hands down.
Always have had good service and customer relationship. They always have been very helpful. I think it is great that your pet is allowed in there.
The stores are always clean, shelves stocked, help is available if you need it. I really am not crazy about people being able to bring their pets in, not all owners are responsible, training their dogs to behave. Especially owners of small yappy dogs, just because you can pick them up and carry them, put them in the cart, doesn't mean they shouldn't be trained. And all too often they aren't.
I enjoy shopping here but they need to lower thier pricing a bit
Very great place to bring your pet, great service and well caring people. They every shot here and anything personal for your pets food, and beds collasr chains thanks allot petsmart am glad u take care of my 2 doggies
If you have money to waste on the crap in this store you should reorganize your priorities. Like there's starving children, homelessness, cancer research, or volunteer at the humane society. Instead of buying 60$ bags of dog food that you could buy for a third of the price at any store. Use your wasted moneyh to actually do something helpful for mankind or dogs in need since you probably have some messed up obsession with ur pet.
Thanks Petsmar for your great servicei been bringing my pet dogs here often for his daily checkups, i am glad and feel happy with bringing my dogs here he gets well received and good care nice grooming. And all thier shots i buy their personal belongings and food here
They could have a better supply of cat food and toys.
Found everything I needed. I brought my dog inside the store with me which is really cool. Sales reps are very knowledgeable and friendly
I saw a couple cheap things i wanted so i put them in my basket and continued shopping. I place my order for 9 things totaling $30. I then get an email saying that the items i purchased is no longer available. I then ask to cancel my order and was told that i could. They even sent me an email saying my order was cancelled. Now i receive an email stating that my "partial order" is on its way. So these guys enticed me with cheap dog toys and only send the expensive ones. This is/or should be illegal.
If you believe in "pet psychiatrists" or "dog whisperers" then Pet-not so-Smart is the store/website for you. If $45 chew toys or $28 mice filled with catnip are your thing then this store/website is for you. If you have respect for yourself and REALLY hate throwing away your hard earned money on an overpriced store/website then this is NOT the store for you. Stick with Amazon, they even deliver it to your house in two days. No more walking up and down aisles that smell like your kids dead hamsters cage. No more asking clueless employees who have degrees in Liberal Arts and no NOTHING about pets.....or smarts ;)
Since Petsmart started selling birds, animals, reptiles - animal shelters intake of these animals has gone up 80%. Petsmart helps homeless dogs and cats with one hand, and creates a horrible life for millions of other animals. Their staff doesn't know how to care for what they are selling - cages are much too small, diet isn't right, lizards die horribly from broken bones from bad diets and no proper lighting, birds that can live 60 years in small cages
I ordered an item online on Cyber Monday. My order was received confirmed by email the same day. Then on Wednesday I received an email stating that the order was canceled with no explanation. I called and was told the item was out of stock. I checked online and the item was still presenting as available for order only at an increased price. ( this is the same day my order was canceled). I called again and was told that the item was available but I would now have to pay the increased price which is about $150.00 more than the price I was originally paying. I was told that a manager would call me back several hours ago. Still waiting. I this a bait and switch situation? I am very unhappy about this. This is supposed to be a Christmas gift! I will not order from them again!
Love taking my Toby here for a bit so he can walk around and just hangout in the store and meet new people. He just loves picking out his own toys
Appreciate the local Bricks-n-mortar pet supply for our elder cat's needs.
My pets love shopping here. Great policy and great deals
Petsmart its great animal store, i bring my dog here for his check ups, i named him vincent hes a german sheperd mixed witha golden retriever. Hes atleast 2years old i had him since he was only 2 months old. It was given to me by close friend who died a year ago, hes missed allot he was a great friend which i have known since hgih school days. They recieve tom here well and gets the best check ups of all time i cant complain, i buy all his foods here and his house materials.
Uhm, here I found staff that I didn't know about lol. This website is from now on bookmarked! I've order few things for my dog and I am very satisfied customer also I can say tha for my dog heheh
Answer: Way over-priced in store and on-line. Their treats program on-line is a joke.
Answer: I have no knowledge concerning your question. At our Petsmart in Sacramento they sell animal products; it's a store; not a place where dogs go to play. Dogs are allowed inside the store to 'shop' with their person, but the dogs must be on a leash, contained, etc.
Get the best pet supplies online and in store! PetSmart offers quality products and accessories for a healthier, happier pet. Buy any bag of food at PetSmart and we donate a meal to shelter pets!