Been waiting 2 months and my tracking shows ZERO Movement still. I contacted Pet Shed and they refuse to do a reship although tracking shows lost somewhere in China for 2 months now. Should have known to never buy from a China based company as 99% of time it is a ripoff.
I have used them for several years and finally made the connection this time that everytime I made a credit card purchase with them online we end up with fraudualnt charges and our creditbcars number stolen. This has happenes at least four times.
Bad customer service and return policy. I returned my product and it took 4 weeks to get a refund $6.00 less than I paid. Wont do business with them again.
Hi Leslie,
We understand your concern. We usually issue a refund for returned products after the tracking number is received. After a refund was processed, it should appear on your account in the next few days depending on your bank.
As for the missing $6, this would probably your shipping expense. We refund the product price only if the product is returned unless if the product is overdue or faulty, then, in that case, we would issue a full refund.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
Did they move to China? I've personally never had a problem with them. I've been using for many years. And I usually get it in about a week. Which is better than China shipping.
Hi Em,
Pet Shed is an Australian based company and ships from Singapore for optimal logistic purposes only. Shipping is via U.S. Postal Service, and our delivery time frame is 4 to 10 business days after being dispatched (excluding weekends and holidays).
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
It has been over three weeks and I still have not received my order. I wish I saw all the bad reviews before purchasing. Will be filing a fraud claim with my bank.
Hi Kathy,
Did you send an email or call our customer service? And did you receive your order? We are sorry for the inconvenience that this order took so long to arrive. These delays are usually coming from USPS.
But in the event that this particular order did not arrive on the Deadline which was 21 business days from the day that it was dispatched it is in our to process a refund or a reshipment.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
I have ordered from Pet Shed... service was not very good. The items are good but have faced some issue with receiving my order.
I have ordered pet medications from this site for a few years and I've never been disappointed. The items are of great quality and great value.
Hi Nola,
Thank you so much for your review. We are glad to know that you are happy with our service and glad to find a loyal customer like you. Have a good one!
Kind Regards,
Pet Shed Team
My new husband checked out and found this review. Reviews here are terrible. But not the case with me. I will still use.
Hi Marc,
Thank you so much for your positive review. We are glad that you are happy with our service. Have a good one!
Kind Regards,
Pet Shed Team
I ordered nexgard from them and it works very well. You have to wait up almost 4 weeks for delivery.
Hi Macy,
Thank you so much for your review. We are glad that you are happy with our service although it is unusual that your package took that long to be received. Sadly, we do not have any control over the delays caused by the USPS. Have a good one!
Kind Regards,
Pet Shed Team
I ordered medications on 3/22. I was only offered one shipping option of $6.95 that was supposed to have the products to me within 7-10 business days. Today is the 11th day, and I emailed their customer service, including the order number. Within minutes, I received one email which said a trouble ticket had been opened. Immediately thereafter, I received a second email which said they needed my shipping address (they could have easily have looked this up). Before I could answer that I got a third email stating the ticket was closed. They also sent another email stating that an account had been opened (?) and that I had to set up a password on that account. I did and got a general FAQ page. There was a button at the bottom of that page which opened up a chat session. The chat operator, a "Marilyn Salvador" had a poor command of English and that USPS had put a deadline of April 13th to ship that product (?). USPS putting a deadline on when they ship a product?
I asked for a phone number of someone who spoke English. They provided that. I called. No answer. Shortly thereafter I got a call back from someone named "Carmen" who also did not speak English very well. Like the chat operator, she wanted to argue that I had shipping options which would have given me a tracking number, but I was only offered one option when I made the transaction. She also tried the USPS is going to cancel this shipment on the 13th route, and I told USPS didn't operate that way. Finally, I said I would not argue anymore. She said she would refund the cost of shipping ($6.95), but would do nothing about my $100+ purchase until April 13. She stated she would call me back to insure that I received the product.
I don't believe it one bit.
I went back to the chat operator, so that it would be in text, and told them that if I didn't have it by the close of business on April 8th, I would file charges with US authorities.
Just checked the credit card -- no refund of shipping has been given.
I have been buying from petshed for the past 4 years! I love the company and the fast shipping
Hi Marley,
Thank you so much for your review! We are glad that you are happy with our service and much more elated to find a loyal customer like you. Have a good one!
Kind Regards,
Pet Shed Team
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Hi Cynthia,
Pet Shed takes any claim of fraudulent use of credit cards very seriously and we have never had an incident of fraudulent credit card use on our website in the years that we have been operating.
Our process prohibits us from seeing the credit card number. When a customer pays online with Pet Shed, the card details are passed straight to the computer payment gateway and once the payment is authorized, the details are lost to Pet Shed. No staff at Pet Shed have access to customer's credit card details.
Doing business with us is safe. Our website uses industry standard 128bit SSL encryption to accept secure credit card payments. 128bit SSL is regarded as bank-grade encryption and is the highest level supported by a standard web browser.
Thank you for your time in allowing us to explain our process.
Kind Regards,
Pet Shed Team