Hi Linda,

Thank you for your inquiry. We can confirm that we do not sell any pet medication coming from China.

Pet Shed is operated by an Australian based company. All our products ship from our facility in Singapore for Optimal Logistic purposes only.

Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.
We ship all products listed on our website from a jurisdiction that does not require a prescription such as Australia. Our products still are shipped from manufacturers from the UK and Australia to our warehouse in Singapore.

All our branded medications are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.

We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home

Kind Regards,
Pet Shed Team